Pike13

Eine cloudbasierte Kundenmanagementlösung

4,1 /5 (129 Bewertungen) Eine Bewertung schreiben

Pike13 Übersicht

Was ist Pike13?

Geschäftsinhaber sollten sich auf ihre Kunden konzentrieren, statt unter administrativen Aufgaben begraben zu werden. Deshalb hat das Unternehmen Pike13 entwickelt.

Mit einfacher Planung, Kundenverwaltung und Zahlungsabwicklung macht es Pike13 – maßgeschneidert für den Auftritt und die Optik deines Unternehmens – dir leicht, dein Fitnessgeschäft oder deine Einrichtung für bildende Künste von jedem Smartphone, Tablet oder Desktop-Computer aus zu verwalten. Auf diese Weise kannst du dich darauf konzentrieren, dein Geschäft auszubauen und das zu tun, was du liebst.

Verfolge Umsatz-, Einnahmen- und Bindungsraten mit Echtzeitberichterstattung und -analysen.

Verfolge die Anwesenheit, schreibe Kunden in Kurse ein, aktualisiere oder bestätige den Kursplan und automatisiere Kurswartelisten.

Verwalte die Personalabrechnung ganz einfach, Buchhaltung für variable Preise, Trinkgelder, Boni und Provisionen.

Verwende Kundenprofile, um Verlauf, Fotos, Notizen, Zeitpläne und Zahlungen schnell anzuzeigen und zu aktualisieren, die auf einer mobilfreundlichen Plattform verfügbar sind. Mithilfe von Text- oder E-Mail-Benachrichtigungen können Kunden erfahren, ob Probleme mit ihrem Konto bestehen, sodass du sie angehen kannst, bevor sie zu einem größeren und teuren Problem werden.

Akzeptiere Zahlungen und verkaufe Mitgliedschaften von unterwegs und erhalte weniger komplexe, günstigere und transparente Händler-Verarbeitung ohne versteckte Gebühren. Sende, signiere und speichere digitale Kundenverträge und Verzichtserklärungen sicher durch die Integration in Smartwaiver.

Brande und automatisiere deine E-Mail-Kampagnen durch Integration in BrandBot, MailChimp und Emma.

Pike13 Übersicht

Kosten

Beginnt ab
129,00 $/Monat

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Pike13 Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Vereinigte Staaten von Amerika, Kanada, Vereinigtes Königreich, Australien, Deutschland
Unterstützte Sprachen
Chinesisch (vereinfacht), Englisch, Niederländisch

Medien

Videos zu Pike13 Videos zu Pike13 Pike13 Screenshot: Pike13 Screenshot: Pike13 Screenshot: Pike13 Screenshot: Pike13 Screenshot: Pike13 Screenshot: Pike13 Screenshot: Pike13 Screenshot: Pike13 Screenshot: Pike13 Screenshot:

Pike13 Bewertungen

Pike13 Bewertungen

Gesamtbewertung
4,1
/
5
Ausgezeichnet
67

Sehr gut
36

Durchschnitt
7

Gering
9

Schlecht
10

Preis-Leistungs-Verhältnis
4
Funktionen
3,9
Bedienkomfort
4
Kundenbetreuung
4,1
80% haben diese Anwendung empfohlen
Marissa D.

We LOVE Pike13. They offer everything a small studio, or a large gym needs to operate.


Mit Google übersetzen
Rebekah L.

Outstanding Software!

Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I greatly value this software.


Mit Google übersetzen
Jessica F.

Weird Set up

It's almost good. There are definitely things that need fixing, but they don't seem to care and are not evolving. I wish there was a customer service number though. I can't believe there is no way to get answers when you need them. Very disappointing.


Mit Google übersetzen
Dan G.

Used Pike13 (formerly FrontDesk) for years

Overall I was pretty happy the experience, eventually we decided to part ways though.


Mit Google übersetzen
Mike M.

Best All Around Management Software for our Music School

We looked at many others, from the low end to the very high end. We actually began deployment of another product and found that "the devil is in the details" - there were significant workarounds and changes to our business practices that would be required, and which we were not willing to make.

So we looked again, and found that, while not perfect, Front Desk did meet 100% of our "Must Have"s and the clear majority of our "Nice to Have" items without requiring us to squeeze into a predefined mold.

All the products out there have feature lists that sound great, but with most, the further we dug into actual implementation, the harder the task became. With Front Desk, instead I found that several of the business practices that make our school unique were handled very elegantly by the software. This is primarily due to the fact that Financials (payment plans, billing, etc.) are completely decoupled from Enrollments (maintaining Schedules, Attendance, etc). At first this was disorienting, but I soon realized it was the distinctive that provided much of the flexibility we needed.


Mit Google übersetzen
Marissa D.
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

We LOVE Pike13. They offer everything a small studio, or a large gym needs to operate.

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 4.6.2018
Quelle der Bewertung: Capterra

Vorteile

Ease of use, and reliability are amazing! But my FAVORITE thing is definitely the staff app. I can do almost everything from the staff app, so I can work from anywhere, at any time.

From running payroll to creating packages or plans, it does it all. Most apps come with limited function, but this software is almost as complete as the desktop version.

And what I love about the company is they are always trying to get better. We have been users for man years and they add things I haven't even thought about needing. Its a pleasure to be a customer.

Nachteile

The reporting can be a bit confusing for me. Recently they have added a new reporting feature which has much more information, but I still struggle trying to see exactly what I need at times.
But I cant even call it a complaint. I had to really think of something to answer this question.

Übersetzen auf: Deutsch

Antwort von Pike13

Hi Marissa,

Thank you so much for the feedback. We truly appreciate knowing what works and what our customers would like to see. As questions come up about reporting, please continue working with our customer care team and your account manager. We are happy to have calls to help you build exactly what you need to see.

Thank you,
Cindy Schneider
Manager, Customer Success

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Rebekah L.
Branche: Unterhaltung
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Outstanding Software!

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 16.8.2019
Quelle der Bewertung: Capterra

Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I greatly value this software.

Vorteile

I love how versatile it is. i need to be able to run both monthly tuition for regular, weekly classes, plus courses plus punch cards, as my business serves many different populations. I love how easy it was to set-up and how easy it is for my staff to learn. I don't have to provide training for new employees. For the weird times things don't go as planned, customer service is on top of it, very speedy, thorough and helpful.

Nachteile

The reporting end is so versatile that I don't know how to easily pull up reports. there are so many ways to filter, which can be a good thing, but I don't know how to pull it up. I wish I could get notifications when someone buys a particular package that I am waiting to get sold.

Übersetzen auf: Deutsch

Antwort von Pike13

Hi Rebekah,

Thank you so much for taking the time to provide a review of our product. We appreciate the comments and the feedback!

Thank you,
Cindy Schneider
Director of Customer Success

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Jessica F.
Branche: Gesundheit, Wellness & Fitness
Untern. Größe: 11-50 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Weird Set up

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 29.12.2018
Quelle der Bewertung: Capterra

It's almost good. There are definitely things that need fixing, but they don't seem to care and are not evolving. I wish there was a customer service number though. I can't believe there is no way to get answers when you need them. Very disappointing.

Vorteile

I do like the dashboard reporting. I can easily keep track of the money that comes in and any payments that fail, etc.

Nachteile

The set up is super weird. Like, the software assumes all teachers that teach the same class make the same rate of pay. You have to manually add each teacher to each class in order for them to get paid as well. Instead of assigning pay rates to teachers, you assign them to classes, and even then, it doesn't assume any of your staff is allowed to teach that class. We have 75 classes a week on our schedule and several of them are different types of classes, so each time we add a class (or a new teacher), we have to manually add every teacher to the pay for that class. The customer service is bad. In fact, there is NO customer service number. You literally can't get answers unless you email them and the answers you get back are often a link to one of their self help articles and don't really answer your questions. Also, if you want to raise your prices on existing memberships, you will have to do that manually for every single person. The digital waiver set up through docusign does not work well and no one will help you set it up. Families are unable to manage each other so each child has to have their own unique email address to have a waiver on file as well as an account with us. Parents are always mad about this.
Probably one of the worst features is that if someone is on an autopay contract/membership and their payment fails, it's not very obvious. They can continue to take classes (the system does not automatically cancel them nor do they show up as unpaid).

Übersetzen auf: Deutsch

Antwort von Pike13

Hi Jessica,

Thank you for taking the time to provide feedback. We appreciate it and value what our customers have to say.

I am sorry to hear about the poor level of customer service you receive. Your account manager will reach out to you soon to discuss your concerns further and ensure you have all of the information for our customer care team. He will also ensure that your feedback is added to our internal system that tracks requests.

Thank you,
Cindy Schneider
Manager, Customer Success

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 0.0/10

Dan G.
Branche: Gesundheit, Wellness & Fitness
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Used Pike13 (formerly FrontDesk) for years

Weitere für Mehr als 2 Jahre genutzt
Bewertet am 14.4.2020
Quelle der Bewertung: Capterra

Overall I was pretty happy the experience, eventually we decided to part ways though.

Vorteile

Very stable platform, app made it easy to access / manage remotely.

Nachteile

I was a grandfathered user on an older plan - I eventually left since I got tired of having limited access to reports and metrics that would be included if I 'upgraded'

Übersetzen auf: Deutsch

Antwort von Pike13

Hi Dan,

Thank you for taking the time to provide a review even after switching platforms. It is great to hear from all of our customers, past and present. We hope you are doing well.

Thank you,
Cindy Schneider
Director of Customer Success

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 7.0/10

Mike M.
Branche: Bildungsmanagement
Untern. Größe: 11-50 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Best All Around Management Software for our Music School

Täglich für 1-5 Monate genutzt
Bewertet am 23.8.2016
Quelle der Bewertung: Capterra

We looked at many others, from the low end to the very high end. We actually began deployment of another product and found that "the devil is in the details" - there were significant workarounds and changes to our business practices that would be required, and which we were not willing to make.

So we looked again, and found that, while not perfect, Front Desk did meet 100% of our "Must Have"s and the clear majority of our "Nice to Have" items without requiring us to squeeze into a predefined mold.

All the products out there have feature lists that sound great, but with most, the further we dug into actual implementation, the harder the task became. With Front Desk, instead I found that several of the business practices that make our school unique were handled very elegantly by the software. This is primarily due to the fact that Financials (payment plans, billing, etc.) are completely decoupled from Enrollments (maintaining Schedules, Attendance, etc). At first this was disorienting, but I soon realized it was the distinctive that provided much of the flexibility we needed.

Vorteile

Very easy to use, modern / clean interface. The site is essentially identical on a Desktop and on Mobile devices. Note that some would say lack of an "App" was a Con (that was my first reaction) but the Mobile friendly website performs very well on all platforms.

Lots of flexibility around pricing models - per class as well as per instructor pricing, e.g. Prices, Discounts and Coupons are all clearly delineated in their roles and each is modifiable at time of sale. The Merchant Account Rates were the best we found also.

Viewing schedules for a few dozen teachers can be overwhelming; Front Desk has great flexibility in filtering the schedule (by person, activity, location, etc) as well as flexibility in presentation (list, day, week and month formats). Innovative use of colors also helps make attendance status clear at a glance.

I am also very pleased with how flexible the Customer view of the website is. The presentation of our "Course Catalog" can be very customizable, including defining what navigation tabs are available in the interface, etc.... not just what colors and icons are used! (We have yet to integrate the Front Desk website with our main site, but will do so next quarter.)

Nachteile

The Payroll functionality appears good with one glaring exception, which is that it does not support hourly pay; instead, you use either commission rates or pay per task (as opposed to per hour). In other words, an instructor earning $20/hour must be separately configured to earn $15 for a 45 minute class and $10 for a 30 minute class. This makes payroll setup (and maintenance with changing rates) quite a bit more labor intensive. So, the system is flexible, but not very efficient. In our case, we've opted to use the reporting functionality to generate all payroll statistics we need, and roll them up in a spreadsheet, rather than take on the multiple Pay Rates per Instructor overhead. We can always adopt their Payroll tools later if we wish.

The Reporting function has apparently recently been revamped; the Interface has "Classic" and "New" Reports sections. So, my hope is that the New Reports functionality will be enhanced soon. The data content, and its filtering are very robust - however, right now there are still significant shortcomings; Column order/width cannot be adjusted, for instance. Reports can be grouped only at one level (by Instructor, or by ClassType, but not both).

These problems can all be worked around by using the Export to CSV or Excel to handle those requirements offline.

Hard copy printouts are also not very impressive for the schedules and reports, although they're functional.

Übersetzen auf: Deutsch

Antwort von Front Desk

Hi Mike,

Thank you so much for your review! I'm happy you're enjoying Front Desk so far and we really appreciate your feedback.

We plan to discontinue Classic reporting soon and are working on some updates to our New Reporting that will allow to you gain deeper insights into the performance of your business.

We'll share more info with you as soon as it's available to share.

In the meantime, please feel free to reach out to our Customer Care team at support@frontdeskhq.com.

Best,
Kris and the Front Desk team

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 8.0/10

Nutzerempfehlung
8,7/10
Basierend auf 129 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

Pike13 Preis

Pike13 Preis

Beginnt ab
129,00 $/Monat
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4/5
Basierend auf 129 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

Pike13 Funktionen

Pike13 Funktionen

API
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Anpassbare Berichterstellung
Anpassbare Vorlagen
Automatische Benachrichtigungen
Benutzerdefinierte Felder
Berichterstattung und Statistik
Daten-Import / -Export
E-Mail-Integration
Echtzeit-Daten
Elektronische Zahlungen
Erinnerungen
Integration von Dritten
Kalenderverwaltung
Kontaktmanagement
Kundendatenbank
Kundenspezifisches Branding
Social-Media-Integration
Umfragen & Feedback
Funktionen
3,9/5
Basierend auf 129 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Pike13 Häufig gestellte Fragen

Pike13 Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Pike13.

F. Welche Preispläne bietet Pike13 an?

Pike13 bietet folgende Kostenpläne an:

Beginnt ab: 129,00 $/Monat

Preismodell: Abonnement

Gratis Testen: Verfügbar

F. Was sind die Hauptfunktionen von Pike13?

Wir haben keine Informationen über die Funktionen von Pike13

F. Wer sind die typischen Nutzer von Pike13?

Pike13 hat die folgenden typischen Kunden:

Kleine Unternehmen, Großunternehmen, Öffentliche Verwaltung, Non-Profit, Freie Mitarbeiter, Mittlere Unternehmen

F: Welche Sprachen werden von Pike13 unterstützt?

Pike13 unterstützt die folgenden Sprachen:

Chinesisch (vereinfacht), Englisch, Niederländisch

F. Welche Preispläne bietet Pike13 an?

Pike13 hat folgende Preismodelle:

Abonnement

F. Unterstützt Pike13 mobile Geräte?

Pike13 unterstützt die folgenden Geräte:

Android, iPhone, iPad

F. Mit welchen anderen Applikationen integriert Pike13?

Pike13 kann in folgende Anwendungen integriert werden:

Bitium, Emma, Emma, Google Calendar, Listen360, Mailchimp, Microsoft Outlook, Ordyx, PayPal, Wordpress

F. Welche Varianten der Kundenbetreuung bietet Pike13 an?

Pike13 bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support