Über Pike13

Geschäftsinhaber sollten sich auf ihre Kunden konzentrieren, statt unter administrativen Aufgaben begraben zu werden. Deshalb hat das Unternehmen Pike13 entwickelt.

Mit einfacher Planung, Kundenverwaltung und Zahlungsabwicklung macht es Pike13 – maßgeschneidert für den Auftritt und die Optik deines Unternehmens – dir leicht, dein Fitnessgeschäft oder deine Einrichtung für bildende Künste von jedem Smartphone, Tablet oder Desktop-Computer aus zu verwalten. Auf diese Weise kannst du dich darauf konzentrieren, dein Geschäft auszubauen und das zu tun, was du liebst.

Verfolge Umsatz-, Einnahmen- und Bindungsraten mit Echtzeitberichterstattung und -analysen.

Verfolge die Anwesenheit, schreibe Kunden in Kurse ein, aktualisiere oder bestätige den Kursplan und automatisiere Kurswartelisten.

Verwalte die Personalabrechnung ganz einfach, Buchhaltung für variable Preise, Trinkgelder, Boni und Provisionen.

Verwende Kundenprofile, um Verlauf, Fotos, Notizen, Zeitpläne und Zahlungen schnell anzuzeigen und zu aktualisieren, die auf einer mobilfreundlichen Plattform verfügbar sind. Mithilfe von Text- oder E-Mail-Benachrichtigungen können Kunden erfahren, ob Probleme mit ihrem Konto bestehen, sodass du sie angehen kannst, bevor sie zu einem größeren und teuren Problem werden.

Akzeptiere Zahlungen und verkaufe Mitgliedschaften von unterwegs und erhalte weniger komplexe, günstigere und transparente Händler-Verarbeitung ohne versteckte Gebühren. Sende, signiere und speichere digitale Kundenverträge und Verzichtserklärungen sicher durch die Integration in Smartwaiver.

Brande und automatisiere deine E-Mail-Kampagnen durch Integration in BrandBot, MailChimp und Emma.


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Du bist nicht sicher, ob Pike13 das Richtige ist? Mit einer beliebten Alternative vergleichen

Pike13

4,1 (140)
VS.

Startpreis

118,00 $
Monat
34,99 $
Monat

Preisoptionen

Kostenlose Version
Kostenlose Testversion
Kostenlose Version
Kostenlose Testversion

Funktionen

146
65

Integrationen

21
6

Bedienkomfort

4,0 (140)
4,5 (122)

Preis-Leistungs-Verhältnis

4,0 (140)
4,5 (122)

Kundenservice

4,0 (140)
4,5 (122)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Nutzerbewertungen

Gesamtbewertung

4,1 /5
(140)
Preis-Leistungs-Verhältnis
4,0/5
Funktionen
3,8/5
Bedienkomfort
4,0/5
Kundenbetreuung
4,0/5

Hast du Pike13 bereits?

Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.

Zeigt 5 von 140 Bewertungen
David
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 8.0 /10

Good system, Excellent/Best Customer Support

Bewertet am 5.9.2018

The best aspect Pike13 has brought to my business is organization of scheduling and billing,...

The best aspect Pike13 has brought to my business is organization of scheduling and billing, including how the business is doing. I would, however, like to see more qualifiers in the "Insight" dashboard, of monthly financials, customer growth, with a more drag and drop method of viewing what I want to see...in other words more of the quick snapshots that all businesses want to look at quickly, without making everything only buildable reporting, that I have to spend a lot ot time learning and creating, etc....more like QuickBooks, or typical Dashboard applications that display what's going on with the business.

Vorteile

No doubt, dependability of the system, being available but the support is really excellent. They know the system they support and response to issues as well as resolution is one of the best I've ever experienced.

Nachteile

The system is applicable to private instruction businesses, such as music lessons, but the mindset of being able to adapt the system to bring the best user experience to people of the business world of the Arts, such as music education, can be a struggle and I have asked for some changes in future upgrades but have yet to see them. For example - being able to edit naming like clients to students, or allowing automatic attendance taken, enabling the instructor to only need to manually change for cancellations, etc. There needs to be a part of the applications design that can address the broader needs of their targeted customers, such as a music school and not a one size fits all, like an exercise business.

Antwort von Pike13

Hi David,

Thank you very much for your review and your feedback. We value you, Anita, and your business.

Please continue working with our team to provide feedback and suggestions on improvements. It is important for us to understand how businesses work and use cases as we create new features and enhancements to our product.

Thank you,
Cindy Schneider
Manager, Customer Success

Jamie
Gesamtbewertung
  • Branche: Sport
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

FrontDeskHQ is the best client software on the market!

Bewertet am 22.8.2016

I have been with FDHQ from the very beginning. Not only did they start off with a very solid...

I have been with FDHQ from the very beginning. Not only did they start off with a very solid product, they have improved incrementally over the years. They know their "Why" and do not stray from what they are really good at.

Vorteile

Ease of use. I can train new staff members very quickly in how to use FDHQ. The mobile functionality is great, too.

Nachteile

I wish their were billets for class services. That way I could assign different pay rates for each class to the same person for doing different jobs.

It would be a lot cleaner of a look if the FDHQ website could be separated by services and embedded into the gym website. Also, this would create a more seamless experience for the user.

Courses need to have wait lists.

Antwort von Pike13

Hi Jamie,

Thanks for your review! I'm glad that you are so happy with Front Desk, and we appreciate that you've stayed with us for so long!

Your feedback is important to us as we continue to improve and build our product, and the reporting feature is one of the areas that we're looking at.

I am happy to tell you that we very recently rolled out waitlists for classes. Hopefully that will make your life a bit easier! You can see how to enable the feature here: https://frontdeskhq.zendesk.com/hc/en-us/articles/205838123-Enabling-a-Waitlist-on-a-Class

Don't hesitate to contact our support team at support@frontdeskhq.com if you have any questions.

Sincerely,
Katie and the Front Desk Team

Liz
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Not worth it

Bewertet am 18.4.2017

I have been doing using FrontDeskHQ as my platform for my clients and facility for over 2 years,...

I have been doing using FrontDeskHQ as my platform for my clients and facility for over 2 years, and they started out great! Online they taught me the ins/outs about how to use the features & functions, but soon they started changing them periodically and randomly, and inefficiently. What I could control among each client would depend on WHEN I acquired that client, and there was no way to change those. If I want to change a class, I have to go into each one individually; so not having a systematic way of updating current classes seems archaic. When they try fixing things it is dependent on me taking screen shots of every problem I am having, which I nor my clients don't have time to do and shouldn't be expected to. They are constantly trying to update their system, but the fact they still use both "new" and "classical" reporting systems makes financials a bit confusing. They have been charging more and more each month, and they blame it on the merchant processor, who then blames it back on FrontDesk HQ. Every time I ask about my rate they say I have the "old rate", but each month over more than triple that amount gets charged to my account, and it has nothing to do with my revenue! When I ask the merchant to explain the rate, they speak to me condescendingly and promise they have the lowest rate in the industry. I cannot wait to try all these other products offered out there. Don't waste your time, it's a very inefficient product.

Vorteile

Clients think it is easy, and they have updated their system to send reminder emails and allow clients to get on a waitlist! Been wanting that for a long time.

Nachteile

Dishonest rates, lack of quality systematic improvement making things more efficient for the trainer.

Julie
Gesamtbewertung
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

Pike13 works very well for our 85+ swim school franchise. User-friendly and quick learning...

Bewertet am 16.3.2018

Vorteile

The software is very user friendly and has a quick learning curve for new users. Scheduling classes, managing multiple locations, processing automatic recurring billing for tuition, and booking recurring appointments are at the top of the list.
Having the ability to see class openings across the week allows staff to quickly sell enrollments to new and existing customers. Scheduling new classes is a simple process with just a few clicks. Customizing memberships is also a simple process and billing is automatic.
Pike13's Customer Service is outstanding and they really listen to feedback from their clients.

Nachteile

The lag time in reporting is frustrating. I would like to see all reporting in real-time. I would also like the ability from the Franchisor side to control the standard service offerings across all locations.

Antwort von Pike13

Hi Julie,

Thank you so much for the review. We are thrilled that so many things work well for the franchisees and corporate. And we appreciate the feedback on how the product can be improved. We will continue to make updates to the software and are happy to have you and your team with us while we do this!

Thank you,
Cindy Schneider
Manager, Customer Success

Ilias
Gesamtbewertung
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung

Review from a Salsa school owner

Bewertet am 11.4.2016

I tested many management systems and my final choice was Front Desk.

The main reason is that the...

I tested many management systems and my final choice was Front Desk.

The main reason is that the front end and back end are well thought out and well layout. It doesn't take university level training to run this platform. It was made to be simple first. When testing some other platforms i would get lost in the setup process and I'm very knowledgeable of all tech stuff...

The sales staff and support staff is uber friendly and you always get the impression you're calling a friend....

Here in Quebec we have bilingual costumers. The system doesn't allow on the costumer side to pick their language. Once you pick your language all the system will reflect that language. This is an issue for some of our costumers and this could be a cool options to offer in the near future. Also, some of the french translation are bizarre and inaccurate' and some sections aren't fully translated.

There's some annoying bugs ( i already sent all this to their support team)

1. Locations don't display correctly this is confusing for my customers... Its been a couple of months and it hasn't been fixed... We have 3 locations and sometimes the incorrect location would show up on the client sent bills... I always get confused clients calls)
2. Not having a direct call line was a problem sometimes...
3. Bugs are fixed a little slow to my liking.
4. The selling enrollment layout on the admin side is just a mess' we have about 40 enrollments that we sell and they are organized randomly' we can't manually organize them either' so every time we sell stuff we have to go one by one' we loose a lot of time doing this.
5. There's no possibility to show and make a client accept terms and conditions in enrollments' its possible in classes but not enrollments' don't understand why?

Pros
Friendly customer service
Ease of use
Easy to setup
Clear Apple like layout
Cons
No possibility to call... They will call you if you request'
Email support sometimes slow to respond more than 48 hours
Follow up on bugs is somewhat shaky.. sometimes I wouldn't get a return email
95% of our clients didn't sign the Docusign waiver upon registering' so the implementation of this option is not great
More bugs than I expected

Future wants
Capacity to segment each class in man and women section. Very use full when you run a latin dance school ( Mindbody gives you this option by putting a lead and follow option to each class )

5 von 140 Bewertungen angezeigt Alle Bewertungen

Pike13 Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Pike13.

Pike13 bietet folgende Kostenpläne an:

  • Ab: 118,00 $/Monat
  • Preismodell: Abonnement
  • Gratis Testen: Verfügbar

Pike13 hat die folgenden typischen Kunden:

2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000

Pike13 unterstützt die folgenden Sprachen:

Englisch

Pike13 unterstützt die folgenden Geräte:

Android (mobil), iPhone (mobil), iPad (mobil)

Pike13 kann in folgende Anwendungen integriert werden:

BrandBot, Celero, ClassPass, Emma by Marigold, Facebook Business Suite, Gmail, Google Analytics 360, Google Calendar, IntegraPay, Looker, Mailchimp, Microsoft Outlook, MySkillChart, PayPal, Paysafe, Perkville, Smartwaiver, Stripe, TRP, WordPress, Zapier

Pike13 bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, Chat

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