Pike13

Pike13

A cloud-based client management solution

4.1/5 (128 Bewertungen)

Pike13 Übersicht

Was ist Pike13?

We believe that business owners should focus on their clients instead getting bogged down in administrative tasks. That's why we created Pike13.

With easy scheduling, client management, and payment processing, Pike13 – custom branded to fit your business' look and feel – makes it easy for you to manage your fitness or fine arts instruction business from any smartphone, tablet, or desktop computer. That way, you can focus your energy on growing your business and doing what you love.

Track sales, revenue, and retention rates with real-time reporting and analytics.

Track attendance counts, sign clients into class, update or confirm the class roster, and automate class waitlists.

Easily manage staff payroll, accounting for variable rates, tips, bonuses, and commissions.

Use client profiles to quickly view and update history, photos, notes, schedules, and payments, all available on a mobile-friendly platform. Text or email notifications let clients know if there are issues with their account, so you can address them before they become a bigger–and expensive–issue.

Accept payments and sell memberships on the go, and get less complex, less expensive, and transparent merchant processing with no hidden fees. Securely send, sign, and store digital client contracts and waivers through integration with Smartwaiver.

Brand and automate your email campaigns through integrations with BrandBot, MailChimp and Emma.

Pike13 Übersicht

Preis

Beginnt ab
129,00 $/Monat

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Pike13 offers pricing that fits your business at a flat rate with no surprises. Depending on your business needs, Pike13 offers a Business or a Pro plan, ranging from $129/month to $179/month. Enterprise plans are also available — ask our sales team for custom pricing.

All plans include guided setup and training with a dedicated onboarding specialist, help migrating your data, a staff app and client kiosk app, a customer success manager, and access to our top-rated customer care team.


Pike13 Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Australien, Kanada, Europa, Deutschland, Lateinamerika, Vereinigtes Königreich, Vereinigte Staaten von Amerika
Unterstützte Sprachen
Chinesisch (vereinfacht), Niederländisch, Englisch

Screenshots

Pike13 Screenshot:
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Pike13 Bewertungen

Pike13 Bewertungen

Gesamtbewertung
4.1
/
5 128 Nutzerbewertungen
Ausgezeichnet
66

Sehr gut
36

Durchschnitt
7

Gering
9

Schlecht
10

Preis-Leistungs-Verhältnis
4
Funktionen
3.9
Bedienkomfort
4
Kundenbetreuung
4.1
80% haben diese Anwendung empfohlen
Marissa D.

We LOVE Pike13. They offer everything a small studio, or a large gym needs to operate.


Mit Google übersetzen
Rebekah L.

Outstanding Software!

Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I greatly value this software.


Mit Google übersetzen
James B.

Great service

Over all, as my first booking software, I loved it. It was great.


Mit Google übersetzen
Brittnee B.

Avoid... You will thank me later!

I would not recommend Pike13 to anyone due to their poor customer service and their lack of respect for their clients.


Mit Google übersetzen
Casey B.

Invaluable tool for our swim school

I am a swim coach at a very successful Swim School. We have hundreds of clients who are scheduling several hundred lessons a week in three locations with over 20 coaches. That would be a scheduling NIGHTMARE for a front desk staff. With this software, we are able to provide a polished website and portal where families can register for and schedule their own lessons. It also manages auto-draft payments and sends email reminders to families. As a coach, I can take attendance on my phone and also leave notes for other coaches or myself.


Mit Google übersetzen
Marissa D.
Mit Google übersetzen

We LOVE Pike13. They offer everything a small studio, or a large gym needs to operate.

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 4.6.2018
Quelle der Bewertung: Capterra

Vorteile

Ease of use, and reliability are amazing! But my FAVORITE thing is definitely the staff app. I can do almost everything from the staff app, so I can work from anywhere, at any time.

From running payroll to creating packages or plans, it does it all. Most apps come with limited function, but this software is almost as complete as the desktop version.

And what I love about the company is they are always trying to get better. We have been users for man years and they add things I haven't even thought about needing. Its a pleasure to be a customer.

Nachteile

The reporting can be a bit confusing for me. Recently they have added a new reporting feature which has much more information, but I still struggle trying to see exactly what I need at times.
But I cant even call it a complaint. I had to really think of something to answer this question.

Mit Google übersetzen

Antwort von Pike13

Hi Marissa,

Thank you so much for the feedback. We truly appreciate knowing what works and what our customers would like to see. As questions come up about reporting, please continue working with our customer care team and your account manager. We are happy to have calls to help you build exactly what you need to see.

Thank you,
Cindy Schneider
Manager, Customer Success

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Rebekah L.
Branche: Unterhaltung
Untern. Größe: 2-10 Mitarbeiter
Mit Google übersetzen

Outstanding Software!

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 16.8.2019
Quelle der Bewertung: Capterra

Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I greatly value this software.

Vorteile

I love how versatile it is. i need to be able to run both monthly tuition for regular, weekly classes, plus courses plus punch cards, as my business serves many different populations. I love how easy it was to set-up and how easy it is for my staff to learn. I don't have to provide training for new employees. For the weird times things don't go as planned, customer service is on top of it, very speedy, thorough and helpful.

Nachteile

The reporting end is so versatile that I don't know how to easily pull up reports. there are so many ways to filter, which can be a good thing, but I don't know how to pull it up. I wish I could get notifications when someone buys a particular package that I am waiting to get sold.

Mit Google übersetzen

Antwort von Pike13

Hi Rebekah,

Thank you so much for taking the time to provide a review of our product. We appreciate the comments and the feedback!

Thank you,
Cindy Schneider
Director of Customer Success

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

James B.
Branche: Alternative Medizin
Untern. Größe: Selbstständig
Mit Google übersetzen

Great service

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 12.2.2020
Quelle der Bewertung: Capterra

Over all, as my first booking software, I loved it. It was great.

Vorteile

[SENSITIVE CONTENT HIDDEN] first off all, the account manager helped me a lot. thank you.

Secondly, the system works great, it has many great features and I enjoyed using it.I was able to easily figure every piece of the system out with relative ease. Also, love the widget feature.

Nachteile

It wasn't always easy to get ahold of someone to help with issues.

Mit Google übersetzen

Antwort von Pike13

Hi James,

Thank you so much for taking the time to review our product and providing feedback. We appreciated having you as a customer and wish you the best going forward.

Thank you,
Cindy Schneider
Director of Customer Success

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 8.0/10

Brittnee B.
Branche: Musik
Untern. Größe: 2-10 Mitarbeiter
Mit Google übersetzen

Avoid... You will thank me later!

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 5.10.2018
Quelle der Bewertung: Capterra

I would not recommend Pike13 to anyone due to their poor customer service and their lack of respect for their clients.

Vorteile

Booking Emails: I like the fact that the program sends booking emails on a regular basis. Parents like them for the reminders.

Credit Card Processing: It has a nice feature built in that allows credit card processing. They did not tell me upfront that there is a monthly fee associated with it and then said "oh someone should have told you that." Once again, blame game.

Documents: The docusign feature is a nice ad on. However, if you want to customize your form, good luck. Pike13 doesn't really want to help you on this and once again try to play the "stupid" card on it.

Reports: The reports are nice if you can understand how to use them. They are kinda difficult to get around if your account manager does not explain them in detail.

Nachteile

Customer Service Attitude: They don't care once they have your money. Make sure you put a note on your calendar one year out or your service contact will be renewed. Don't expect to speak with anyone over the phone, everything is done through email.

On Boarding: I was indifferent about the on boarding process. The guy belittled me several time about coding and whatnot. I was a graphic and website designer by trade and on numerous occasions he talked in circles to try to confuse me. Basically their software doesn't allow for many custom changes and they would prefer to confuse you instead of being straight forward about it.

Text messaging: This is not default on the product. I was told that it was. All clients have to enable the feature. When you are dealing with 200+ clients you don't want to have to go through this process with every single client on how to sign up, sign on, go through all of their individualized settings - just to set up a text message.

Interface: The interface is very straight forward. There isn't any real customizations on it. You get what you get.

Mit Google übersetzen

Antwort von Pike13

Hi Brittnee,

Thank you for your review and candor. I am sorry that our service has not met your needs. Your account manager will reach out to you shortly to discuss your cancellation request.

Thank you,
Cindy Schneider
Manager, Customer Success

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 0.0/10

Casey B.
Branche: Sport
Untern. Größe: 51-200 Mitarbeiter
Mit Google übersetzen

Invaluable tool for our swim school

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 8.8.2019
Quelle der Bewertung: Capterra

I am a swim coach at a very successful Swim School. We have hundreds of clients who are scheduling several hundred lessons a week in three locations with over 20 coaches. That would be a scheduling NIGHTMARE for a front desk staff. With this software, we are able to provide a polished website and portal where families can register for and schedule their own lessons. It also manages auto-draft payments and sends email reminders to families. As a coach, I can take attendance on my phone and also leave notes for other coaches or myself.

Vorteile

This software is easy to use on my phone, which is very helpful. I use it daily to keep track of attendance and also leave detailed notes on how the lesson went, which is beneficial for me to review before the next lesson, or to share with another coach who may sub. The scheduling aspect is professional and most families are able to navigate it on their own.

Nachteile

The scheduling process is sometimes a little confusing to families, and they have to call or email our scheduler to work them out.
When I am doing attendance and notes on my class roster, I can't just click "back" to return to my list. I have to go through the process of picking the calendar day and reloading.

Mit Google übersetzen

Antwort von Pike13

Hi Casey,

Thank you very much for taking the time to provide a review of our product. We appreciate the positive remarks and the constructive feedback. Safety Before Skill Swim School has been a wonderful partner over the last three years and we look forward to continuing to support your school.

Thank you,
Cindy Schneider
Director of Customer Success

Verteilung der Bewertung

Bedienkomfort

Weiterempfehlungsquote: 9.0/10

Nutzerempfehlung
8.8/10
Basierend auf 128 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

Pike13 Preis

Pike13 Preis

Beginnt ab
129,00 $/Monat
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Pike13 offers pricing that fits your business at a flat rate with no surprises. Depending on your business needs, Pike13 offers a Business or a Pro plan, ranging from $129/month to $179/month. Enterprise plans are also available — ask our sales team for custom pricing.

All plans include guided setup and training with a dedicated onboarding specialist, help migrating your data, a staff app and client kiosk app, a customer success manager, and access to our top-rated customer care team.

Pike13 offers pricing that fits your business at a flat rate with no surprises. Depending on your business needs, Pike13 offers a Business or a Pro plan, ranging from $129/month to $179/month. Enterprise plans are also available — ask our sales team for custom pricing.

All plans include guided setup and training with a dedicated onboarding specialist, help migrating your data, a staff app and client kiosk app, a customer success manager, and access to our top-rated customer care team.

Preis-Leistungs-Verhältnis
4/5
Basierend auf 128 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

Pike13 Funktionen

Pike13 Funktionen

API
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Anpassbare Berichterstellung
Anpassbare Vorlagen
Automatische Benachrichtigungen
Benutzerdefinierte Felder
Berichterstattung und Statistik
CRM-Integration
Daten-Import / -Export
E-Mail-Integration
Echtzeit-Daten
Elektronische Zahlungen
Erinnerungen
Integration von Dritten
Kalenderverwaltung
Kundendatenbank
Kundenspezifisches Branding
Social-Media-Integration
Umfragen & Feedback
Funktionen
3.9/5
Basierend auf 128 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Videos und Anleitungen

Videos und Anleitungen

Zusätzliche Informationen für Pike13

Zusätzliche Informationen für Pike13

Schlüssel-Features von Pike13

  • Automated billing and payments
  • Billing, schedule, and contract alerts and notifications
  • Branded, client-facing experience
  • Client communications and updates
  • Client profiles and history
  • Create and manage payrates and perform payroll
  • Digital documents
  • Integrated email marketing
  • Manage attendance
  • Native mobile iOS apps
  • Payment processing
  • Real-time reporting and analytics
  • Scheduling
  • Simple pricing for businesses of all sizes
  • Staff and clients can access on any device
  • Staff scheduling and payroll

Vorteile

Schedule classes, workshops, and appointments with clients anywhere, anytime
Access and update client profiles — schedule, history, photos, notes — all on your mobile device.

Set alerts for billing issues you can address them before they get expensive.

Sign clients into sessions, update the roster, and verify participant counts.

Auto-enrollment and waitlists make scheduling easier for clients and increase retention.

Smart reporting offers clear, relevant, actionable data that helps you measure the health of your business.

99.9% platform uptime means business is always open.

A dedicated onboarding specialist guides you through software setup.

Pike13’s top-rated customer care team quickly addresses any issues.

GetApp Analyse

GetApp Analyse

Why did you first start your business? The answer probably has more to do with a passion for your skill or trade, if you’re like most entrepreneurs, and less to do with mundane tasks like client scheduling and collecting payments. Pike13 is a cloud-based solution that simplifies business management so you don’t have to get stuck in a mess of administrative tasks.

Built for personal services businesses, Pike13 gives you a way to manage your company from any smartphone, tablet, or desktop. The mobile platform delivers streamlined appointment scheduling, client management, attendance tracking, billing, and payment processing.

Setting up a new business account in Pike13.

Was ist Pike13?

Pike13 is a mobile client management solution built for personal services businesses and franchises. The web-based platform lets you register clients for appointments and classes, accept payments, and manage your schedule, your clients, and your staff from any device. At the same time, Pike13 provides your clients with ways to see their own schedules, enroll in classes, manage their accounts, and make payments from any device.

By using Pike13 to manage day-to-day business tasks—like signing clients in to classes, collecting monthly payments, and electronically signing waivers—you can free up time to focus on your clients and your passion. This is especially true for businesses with multiple locations. Because Pike13 operates in the cloud, it can be deployed as a management solution at any number of business locations and even for businesses without a fixed location.

Adding new client information.

Pike13 Hauptfunktionen

Scheduling Client Appointments

Pike13 offers tools for scheduling classes, workshops, and private appointments online. Not only can clients book these services through the web-based platform, but they can also change their own reservations and make payments, as well.

Before clients can begin scheduling classes at your business, you need to enter those classes into Pike13’s scheduling management system, including the name of the instructor, the time when the class is scheduled to take place, and the cost for each class. Clients who have purchased packages or plans can then make appointments through the integrated cloud-based system.

Client scheduling module.

Managing Client Relationships

Client profiles give staff members a snapshot of each customer relationship. In most cases, client profiles include basic contact information, along with birth dates, profile photos, payment methods, and sign-in codes. You can also track and store liability waivers and release forms within their client profile modules.

The next time a client signs up for services at your business, create a new client profile to begin the relationship. In addition to adding profile photos, which help staff put a face to the name when checking clients into classes, you can also add public and private notes for staff to review.

Client profiles in Pike13.

Tracking Class Attendance

Attendance tracking features enable staff to check clients into classes, update class rosters, and confirm class counts before training begins. Taking attendance in a class or course is important for the business because it ensures clients are paying you what you’ve earned.

As clients arrive for courses each day, they’re also able to check themselves in on your iPad app. Once the client arrives and the course has begun, Pike13 will deduct the visit from the client’s pass or plan. If a client hasn’t checked himself in for a course, the instructor can check the client in manually while taking attendance.

Tracking class attendance.

Accepting Payments

Pike13’s automated billing and payment features let your business securely accept payments with credit cards, direct deposit, and Paypal. Clients can purchase plans and passes, or pay for classes individually, depending on your business’s settings.

To process payments in Pike13, you need to create a merchant account. Pike13 encourages business users to process transactions through its partners, TransNational Bankcard and Gravity Payments. When your credit card processing has been activated, you can save your clients’ credit card information in Pike13 and avoid having to re-enter the information for each subsequent purchase.

Managing payment plans and passes.

Handling Staff Scheduling

Pike13 takes the information users have entered with regard to staff schedules and class lists and uses it to manage payroll. This feature is especially useful for businesses that pay staff based on the number of students enrolled in their courses.

After creating an appointment or a course in Pike13, choose the staff member who will provide the service. Business owners and managers can change the availability of staff members at any time. Staff members have the option to edit their own availability as well.

Staff scheduling with Pike13.

Pike13 Integrationen

Pike13 integrates with other cloud-based business apps, including DocuSign, MailChimp, and Emma. By integrating Pike13 business management tools with these third-party applications, businesses can also reduce paperwork and automate email marketing.

Pike13 provides users with a free DocuSign account. You can use the eSignature app to securely send, sign, and store electronic documents—like waivers and other liability forms—in the cloud.

Pike13 Preis

Pricing for Pike13 starts at $75 or 1% up to $10,000 in revenue per month and $2 per $1,000 over $10,000. Merchant processing fees for US-based businesses are a flat 2.4%. So if you sell $100 in services you’ll see $97.60 deposited in your bank account regardless of the type of credit cards used by your clients.

Pike13 Fazit

  • Handles essential business management tasks

  • Optimized for personal services businesses

  • Manages scheduling, billing, and payment processing

  • Pricing scales with your business as you grow

  • Mobile-friendly

Pike13 Häufig gestellte Fragen

Pike13 Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Pike13.

F. Welche Preispläne bietet Pike13 an?

Pike13 bietet folgende Kostenpläne an:

Beginnt ab: 129,00 $/Monat

Preismodell: Abonnement

Gratis Testen: Verfügbar

Pike13 offers pricing that fits your business at a flat rate with no surprises. Depending on your business needs, Pike13 offers a Business or a Pro plan, ranging from $129/month to $179/month. Enterprise plans are also available — ask our sales team for custom pricing. All plans include guided setup and training with a dedicated onboarding specialist, help migrating your data, a staff app and client kiosk app, a customer success manager, and access to our top-rated customer care team.

F. Was sind die Hauptfunktionen von Pike13?

Pike13 bietet die folgenden Funktionen:

  • Automated billing and payments
  • Billing, schedule, and contract alerts and notifications
  • Branded, client-facing experience
  • Client communications and updates
  • Client profiles and history
  • Create and manage payrates and perform payroll
  • Digital documents
  • Integrated email marketing
  • Manage attendance
  • Native mobile iOS apps
  • Payment processing
  • Real-time reporting and analytics
  • Scheduling
  • Simple pricing for businesses of all sizes
  • Staff and clients can access on any device
  • Staff scheduling and payroll

F. Wer sind die typischen Nutzer von Pike13?

Pike13 hat die folgenden typischen Kunden:

Freie Mitarbeiter, Großunternehmen, Mittlere Unternehmen, Non-Profit, Öffentliche Verwaltung, Kleine Unternehmen

F: Welche Sprachen werden von Pike13 unterstützt?

Pike13 unterstützt die folgenden Sprachen:

Chinesisch (vereinfacht), Niederländisch, Englisch

F. Welche Preispläne bietet Pike13 an?

Pike13 hat folgende Preismodelle:

Abonnement

F. Unterstützt Pike13 mobile Geräte?

Pike13 unterstützt die folgenden Geräte:

Android, iPhone, iPad

F. Mit welchen anderen Applikationen integriert Pike13?

Pike13 kann in folgende Anwendungen integriert werden:

Bitium, Emma, Emma, Google Calendar, Listen360, Mailchimp, Microsoft Outlook, Ordyx, PayPal, Wordpress

F. Welche Varianten der Kundenbetreuung bietet Pike13 an?

Pike13 bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support