Über Pike13

Geschäftsinhaber sollten sich auf ihre Kunden konzentrieren, statt unter administrativen Aufgaben begraben zu werden. Deshalb hat das Unternehmen Pike13 entwickelt.

Mit einfacher Planung, Kundenverwaltung und Zahlungsabwicklung macht es Pike13 – maßgeschneidert für den Auftritt und die Optik deines Unternehmens – dir leicht, dein Fitnessgeschäft oder deine Einrichtung für bildende Künste von jedem Smartphone, Tablet oder Desktop-Computer aus zu verwalten. Auf diese Weise kannst du dich darauf konzentrieren, dein Geschäft auszubauen und das zu tun, was du liebst.

Verfolge Umsatz-, Einnahmen- und Bindungsraten mit Echtzeitberichterstattung und -analysen.

Verfolge die Anwesenheit, schreibe Kunden in Kurse ein, aktualisiere oder bestätige den Kursplan und automatisiere Kurswartelisten.

Verwalte die Personalabrechnung ganz einfach, Buchhaltung für variable Preise, Trinkgelder, Boni und Provisionen.

Verwende Kundenprofile, um Verlauf, Fotos, Notizen, Zeitpläne und Zahlungen schnell anzuzeigen und zu aktualisieren, die auf einer mobilfreundlichen Plattform verfügbar sind. Mithilfe von Text- oder E-Mail-Benachrichtigungen können Kunden erfahren, ob Probleme mit ihrem Konto bestehen, sodass du sie angehen kannst, bevor sie zu einem größeren und teuren Problem werden.

Akzeptiere Zahlungen und verkaufe Mitgliedschaften von unterwegs und erhalte weniger komplexe, günstigere und transparente Händler-Verarbeitung ohne versteckte Gebühren. Sende, signiere und speichere digitale Kundenverträge und Verzichtserklärungen sicher durch die Integration in Smartwaiver.

Brande und automatisiere deine E-Mail-Kampagnen durch Integration in BrandBot, MailChimp und Emma.

Preisoptionen ab:

129,00 $/Monat

  • Kostenlose Version
  • Gratis Testen
  • Abonnement

Die 5 Top-Alternativen zu Pike13

Geräte

Unternehmensgröße

S M L

Märkte

Australien, Kanada, Vereinigtes Königreich, Vereinigte Staaten

Unterstützte Sprachen

Englisch

Preisoptionen ab:

129,00 $/Monat

  • Kostenlose Version
  • Gratis Testen
  • Abonnement

Die 5 Top-Alternativen zu Pike13

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Funktionen

Gesamtzahl der Funktionen von Pike13: 128

  • ACH Zahlungsabwicklung
  • API
  • Abonnementverwaltung
  • Abrechnung & Rechnungsstellung
  • Aktivitäts-Verfolgung
  • Alarmfunktion / Benachrichtigungen
  • Angebotsmanagement
  • Anmeldebestätigung
  • Anmeldung / Onboarding
  • Anpassbare Berichte
  • Anpassbare Felder
  • Anpassbare Formulare
  • Anwesenheitsmanagement
  • Automatisierte Terminplanung
  • Berichterstattung / Analyse
  • Berichterstattung und Statistik
  • Bestätigung / Erinnerungen
  • Besuchermanagement
  • CRM
  • Check-in/Check-out
  • Daten-Import / -Export
  • Datensicherheit
  • Dokumentenspeicher
  • Drittanbieter-Integration
  • E-Mail Marketing
  • E-Mail-Management
  • Echtzeit-Analytik
  • Echtzeit-Berichterstattung
  • Echtzeit-Planung
  • Echtzeitüberwachung
  • Einkauf & Empfang
  • Elektronische Unterschrift
  • Elektronische Zahlungen
  • Eltern-/Schüler-Portal
  • Elternportal
  • Email-Einladungen und Erinnerungen
  • Erinnerungen
  • Eventplanung
  • Finanzmanagement
  • Fortschrittsverfolgung
  • Foto-Management
  • Fähigkeiten-Nachverfolgung
  • Für Musikschulen
  • Gebühren-Management
  • Gruppen-Terminplanung
  • Gruppenanmeldung
  • Haustiergeburtstag-Tracking
  • Haustierpflege
  • Instruktor-Management
  • Kalender-Synchronisierung
  • Kalenderverwaltung
  • Klassen-Management
  • Klassenregistrierung
  • Klassenterminplanung
  • Kommunikationsmanagement
  • Kommunikationsmanagement
  • Kreditkartenbearbeitung
  • Kreditkartenmanagement
  • Kundendatenbank
  • Kundendatenbank
  • Kundenhistorie
  • Kundenkonten
  • Kundenmanagement
  • Kundenmanagement
  • Kundenportal
  • Kundenprofile
  • Kundenspezifisches Branding
  • Leistungskennzahlen
  • Lohn- und Gehaltslisten-Management
  • Marketing-Automatisierung
  • Mehrere Benutzerkonten
  • Mehrere Standorte
  • Mehrsprachig
  • Mitarbeiter-Management
  • Mitarbeitereinsatzplanung
  • Mitarbeitermanagement
  • Mitglieder-Buchhaltung
  • Mitglieder-Datenbank
  • Mitglieder-Management
  • Mitglieder-Portal
  • Mitgliederkommunikation
  • Mitgliederverzeichnis
  • Mitgliedschaft-Management
  • Mitgliedschaftsarten
  • Mitgliedschaftsverlängerung
  • Mobile App
  • Mobile Benachrichtigungen
  • Mobiler Zugriff
  • Online-Anmeldung
  • Online-Buchung
  • Online-Zahlungen
  • Projektzeiterfassung
  • Rabattmanagement
  • Registrierung vor Ort
  • Registrierungs-Management
  • Reservierungs-Management
  • SMS-Nachrichtenversand
  • Self-Check-in/-Check-out
  • Self-Service Portal
  • Sicheres Login
  • Stornierungsmanagement
  • Studenten-Management
  • Studentenportal
  • Suchen / filtern
  • Team-Management
  • Teilnehmer-Tracking
  • Terminplanung
  • Terminplanung
  • Terminverwaltung
  • Transaktionshistorie
  • Tägliche Protokolle
  • Umfragen & Feedback
  • Umsatzsteuer-Management
  • Veranstaltungskalender
  • Veranstaltungsmanagement
  • Verfolgen der Teilnahme
  • Verkaufspunkt POS
  • Vertrags-/Lizenz-Management
  • Video-Unterstützung
  • Wartelisten-Management
  • Webseitenintegration
  • Wiederkehrende Aufgaben
  • Wiederkehrende Termine
  • Wiederkehrende- / Abonnement-Abrechnung
  • Zahlungsabwicklung
  • Zeit & Kosten Verfolgung
  • Zimmerbuchung
  • Zugriffskontrollen / Berechtigungen

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Nutzerbewertungen

Gesamtbewertung

4,1 /5
(130)
Preis-Leistungs-Verhältnis
4,0/5
Funktionen
3,9/5
Bedienkomfort
4,0/5
Kundenbetreuung
4,1/5

Hast du Pike13 bereits?

Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.

Eine Bewertung schreiben
5 von 130 Bewertungen angezeigt
Marissa D.
Gesamtbewertung
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

We LOVE Pike13. They offer everything a small studio, or a large gym needs to operate.

Bewertet am 4.6.2018

Vorteile

Ease of use, and reliability are amazing! But my FAVORITE thing is definitely the staff app. I can do almost everything from the staff app, so I can work from anywhere, at any time.

From running payroll to creating packages or plans, it does it all. Most apps come with limited function, but this software is almost as complete as the desktop version.

And what I love about the company is they are always trying to get better. We have been users for man years and they add things I haven't even thought about needing. Its a pleasure to be a customer.

Nachteile

The reporting can be a bit confusing for me. Recently they have added a new reporting feature which has much more information, but I still struggle trying to see exactly what I need at times.
But I cant even call it a complaint. I had to really think of something to answer this question.

Antwort von Pike13

Hi Marissa,

Thank you so much for the feedback. We truly appreciate knowing what works and what our customers would like to see. As questions come up about reporting, please continue working with our customer care team and your account manager. We are happy to have calls to help you build exactly what you need to see.

Thank you,
Cindy Schneider
Manager, Customer Success

Rebekah L.
Gesamtbewertung
  • Branche: Unterhaltung
  • Untern. Größe: 2-10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Outstanding Software!

Bewertet am 16.8.2019

Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I...

Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I greatly value this software.

Vorteile

I love how versatile it is. i need to be able to run both monthly tuition for regular, weekly classes, plus courses plus punch cards, as my business serves many different populations. I love how easy it was to set-up and how easy it is for my staff to learn. I don't have to provide training for new employees. For the weird times things don't go as planned, customer service is on top of it, very speedy, thorough and helpful.

Nachteile

The reporting end is so versatile that I don't know how to easily pull up reports. there are so many ways to filter, which can be a good thing, but I don't know how to pull it up. I wish I could get notifications when someone buys a particular package that I am waiting to get sold.

In Betracht gezogene Alternativen

Mindbody

Gründe für den Wechsel zu Pike13

I have heard terrible things about Mindbody. It's hard to set-up, etc, they are raising prices and the worst part is how intrusive they are with their advertising. They won't stop calling or e-mailing me!!!

Antwort von Pike13

Hi Rebekah,

Thank you so much for taking the time to provide a review of our product. We appreciate the comments and the feedback!

Thank you,
Cindy Schneider
Director of Customer Success

Brittnee B.
Gesamtbewertung
  • Branche: Musik
  • Untern. Größe: 2-10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Avoid... You will thank me later!

Bewertet am 5.10.2018

I would not recommend Pike13 to anyone due to their poor customer service and their lack of respect...

I would not recommend Pike13 to anyone due to their poor customer service and their lack of respect for their clients.

Vorteile

Booking Emails: I like the fact that the program sends booking emails on a regular basis. Parents like them for the reminders.

Credit Card Processing: It has a nice feature built in that allows credit card processing. They did not tell me upfront that there is a monthly fee associated with it and then said "oh someone should have told you that." Once again, blame game.

Documents: The docusign feature is a nice ad on. However, if you want to customize your form, good luck. Pike13 doesn't really want to help you on this and once again try to play the "stupid" card on it.

Reports: The reports are nice if you can understand how to use them. They are kinda difficult to get around if your account manager does not explain them in detail.

Nachteile

Customer Service Attitude: They don't care once they have your money. Make sure you put a note on your calendar one year out or your service contact will be renewed. Don't expect to speak with anyone over the phone, everything is done through email.

On Boarding: I was indifferent about the on boarding process. The guy belittled me several time about coding and whatnot. I was a graphic and website designer by trade and on numerous occasions he talked in circles to try to confuse me. Basically their software doesn't allow for many custom changes and they would prefer to confuse you instead of being straight forward about it.

Text messaging: This is not default on the product. I was told that it was. All clients have to enable the feature. When you are dealing with 200+ clients you don't want to have to go through this process with every single client on how to sign up, sign on, go through all of their individualized settings - just to set up a text message.

Interface: The interface is very straight forward. There isn't any real customizations on it. You get what you get.

Antwort von Pike13

Hi Brittnee,

Thank you for your review and candor. I am sorry that our service has not met your needs. Your account manager will reach out to you shortly to discuss your cancellation request.

Thank you,
Cindy Schneider
Manager, Customer Success

Dan G.
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Untern. Größe: 2-10 Mitarbeiter
  • Weitere für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Used Pike13 (formerly FrontDesk) for years

Bewertet am 14.4.2020

Overall I was pretty happy the experience, eventually we decided to part ways though.

Overall I was pretty happy the experience, eventually we decided to part ways though.

Vorteile

Very stable platform, app made it easy to access / manage remotely.

Nachteile

I was a grandfathered user on an older plan - I eventually left since I got tired of having limited access to reports and metrics that would be included if I 'upgraded'

In Betracht gezogene Alternativen

Wodify, Zen Planner und Mindbody

Gründe für den Wechsel zu Pike13

Seemed like a simpler platform at the time. Good social media reviews.

Antwort von Pike13

Hi Dan,

Thank you for taking the time to provide a review even after switching platforms. It is great to hear from all of our customers, past and present. We hope you are doing well.

Thank you,
Cindy Schneider
Director of Customer Success

Mike M.
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Untern. Größe: 11-50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Best All Around Management Software for our Music School

Bewertet am 23.8.2016

We looked at many others, from the low end to the very high end. We actually began deployment of...

We looked at many others, from the low end to the very high end. We actually began deployment of another product and found that "the devil is in the details" - there were significant workarounds and changes to our business practices that would be required, and which we were not willing to make.

So we looked again, and found that, while not perfect, Front Desk did meet 100% of our "Must Have"s and the clear majority of our "Nice to Have" items without requiring us to squeeze into a predefined mold.

All the products out there have feature lists that sound great, but with most, the further we dug into actual implementation, the harder the task became. With Front Desk, instead I found that several of the business practices that make our school unique were handled very elegantly by the software. This is primarily due to the fact that Financials (payment plans, billing, etc.) are completely decoupled from Enrollments (maintaining Schedules, Attendance, etc). At first this was disorienting, but I soon realized it was the distinctive that provided much of the flexibility we needed.

Vorteile

Very easy to use, modern / clean interface. The site is essentially identical on a Desktop and on Mobile devices. Note that some would say lack of an "App" was a Con (that was my first reaction) but the Mobile friendly website performs very well on all platforms.

Lots of flexibility around pricing models - per class as well as per instructor pricing, e.g. Prices, Discounts and Coupons are all clearly delineated in their roles and each is modifiable at time of sale. The Merchant Account Rates were the best we found also.

Viewing schedules for a few dozen teachers can be overwhelming; Front Desk has great flexibility in filtering the schedule (by person, activity, location, etc) as well as flexibility in presentation (list, day, week and month formats). Innovative use of colors also helps make attendance status clear at a glance.

I am also very pleased with how flexible the Customer view of the website is. The presentation of our "Course Catalog" can be very customizable, including defining what navigation tabs are available in the interface, etc.... not just what colors and icons are used! (We have yet to integrate the Front Desk website with our main site, but will do so next quarter.)

Nachteile

The Payroll functionality appears good with one glaring exception, which is that it does not support hourly pay; instead, you use either commission rates or pay per task (as opposed to per hour). In other words, an instructor earning $20/hour must be separately configured to earn $15 for a 45 minute class and $10 for a 30 minute class. This makes payroll setup (and maintenance with changing rates) quite a bit more labor intensive. So, the system is flexible, but not very efficient. In our case, we've opted to use the reporting functionality to generate all payroll statistics we need, and roll them up in a spreadsheet, rather than take on the multiple Pay Rates per Instructor overhead. We can always adopt their Payroll tools later if we wish.

The Reporting function has apparently recently been revamped; the Interface has "Classic" and "New" Reports sections. So, my hope is that the New Reports functionality will be enhanced soon. The data content, and its filtering are very robust - however, right now there are still significant shortcomings; Column order/width cannot be adjusted, for instance. Reports can be grouped only at one level (by Instructor, or by ClassType, but not both).

These problems can all be worked around by using the Export to CSV or Excel to handle those requirements offline.

Hard copy printouts are also not very impressive for the schedules and reports, although they're functional.

Antwort von Front Desk

Hi Mike,

Thank you so much for your review! I'm happy you're enjoying Front Desk so far and we really appreciate your feedback.

We plan to discontinue Classic reporting soon and are working on some updates to our New Reporting that will allow to you gain deeper insights into the performance of your business.

We'll share more info with you as soon as it's available to share.

In the meantime, please feel free to reach out to our Customer Care team at support@frontdeskhq.com.

Best,
Kris and the Front Desk team

5 von 130 Bewertungen angezeigt Alle Bewertungen

Pike13 Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Pike13.

Pike13 bietet folgende Kostenpläne an:

  • Beginnt ab: 129,00 $/Monat
  • Preismodell: Abonnement
  • Gratis Testen: Verfügbar

Pike13 hat die folgenden typischen Kunden:

2-10, 11-50, 51-200

Pike13 unterstützt die folgenden Sprachen:

Englisch

Pike13 unterstützt die folgenden Geräte:

Android (mobil), iPhone (mobil), iPad (mobil)

Pike13 kann in folgende Anwendungen integriert werden:

Emma, Gmail, Google Calendar, Looker, Mailchimp, Microsoft Outlook, PayPal, Paysafe, Perkville, Smartwaiver, TRP, TransNational Payments, WordPress, Zapier, Zipwhip

Pike13 bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support

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