Re:amaze

4,8 (52)
Eine Bewertung schreiben
Unterstützung, Einbindung und Konvertierung von Kunden auf einer einzigen Plattform.

Über Re:amaze

Re:amaze ist eine webbasierte Helpdesk-Plattform, die Unternehmen bei der Kommunikation mit Kunden in großem Umfang unterstützt. Die Plattform bietet Multikanalsupport für alle deine Konversationskanäle wie Chat, E-Mail, soziale Medien und mobile Geräte. Re:amaze hilft deinem gesamten Team dabei, mit den Kunden in einem gemeinsam genutzten Teamposteingang synchron zu bleiben, sodass keine Konversationen verloren gehen.

Merkmale

E-Mail, Facebook, Messenger, Twitter-Support – Live-Chat mit Chatbots – Push-Benachrichtigungen – Öffentliche Hilfeseiten und FAQs – Mehrmarken-Management – CRM – Teamkollaboration und Mitarbeiternotizen – Umfragen zur Kundenzufriedenheit – Rollen und Berechtigungen – Tagging und Kundenattribute – Automatisierte Workflows – Anpassbare E-Mail-Vorlagen – Automatische Kollisionserkennung – Anpassbare Benachrichtigungen, Tags, und Filter – Antwortvorlagen – Konversations-Permalinks – Autoresponder – Volumen, Reaktionszeit, und Mitarbeiterberichte – JavaScript-Integrationen – API-Zugriff – Mobile Apps für iOS und Android


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Du bist nicht sicher, ob Re:amaze das Richtige ist? Mit einer beliebten Alternative vergleichen

Re:amaze

4,8 (52)
VS.
Häufig bewertet

Startpreis

29,00 $
Monat
25,00 €
Monat

Preisoptionen

Kostenlose Version
Kostenlose Testversion
Kostenlose Version
Kostenlose Testversion

Funktionen

54
194

Integrationen

17
26

Bedienkomfort

4,7 (52)
4,0 (18.402)

Preis-Leistungs-Verhältnis

4,8 (52)
4,0 (18.402)

Kundenservice

4,8 (52)
4,1 (18.402)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Nutzerbewertungen

Gesamtbewertung

4,8 /5
(52)
Preis-Leistungs-Verhältnis
4,8/5
Funktionen
4,8/5
Bedienkomfort
4,7/5
Kundenbetreuung
4,8/5

Hast du Re:amaze bereits?

Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.

Zeigt 5 von 52 Bewertungen
Oliver
Oliver
Gesamtbewertung
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

A very modern take on customer support helpdesk, live chat, and customer engagement.

Bewertet am 3.2.2018

I manage all my customer service with this product. My marketing team also uses it to run promotiona...

I manage all my customer service with this product. My marketing team also uses it to run promotional campaigns. Sales people use it to see who's on our website and can initiate sales quickly.

Vorteile

Reamaze is one of those products that you wish you started using years ago. This product has definitely evolved over the years. I first used it back in 2015. I'm back on it now in 2018 and it has matured in many ways. It's much more than a customer service platform. It also helps businesses with conversion optimization and its definitely moving into intercom territory. Customer service is spectacular. Reach out and you'll always hear back from someone.

Nachteile

Reamaze has a very unique design philosophy and it's not everyone's cup of tea. Everything is designed to be centralized and you do need to think a lot about what you want to do before doing it. There's not a lot of handholding which can make it a bit tough on newcomers.

Antwort von Reamaze

Thanks for the feedback Oliver! We'll be sure to make onboarding and learning new Re:amaze features easier in the future.

Ian
Gesamtbewertung
  • Branche: Internet
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

A lot of features for a good price

Bewertet am 12.8.2020

Re:amaze allows me to do a lot with minimal time and money investment. I can create form letters...

Re:amaze allows me to do a lot with minimal time and money investment. I can create form letters with merge fields for a user's name, auto-responders, monitor our social media. It's a real Swiss Army Knife of customer engagement. The fact that they update the product so frequently and add new features makes me feel like I've chosen the right product for our company.

Vorteile

Re:amaze had two key features that we needed: customer support case management across multiple channels (email, on-site chat) and a knowledge base. These two features were non-negotiable as they work in combination to solve customer pain points. We interact with customers directly via the chat/email channels and over time, we identify patterns and develop KB articles that handle a greater and greater percentage of cases so that users can get their problems solved on their own. Re:amaze seems like it's constantly getting new features without raising the modest prices. Our small team has just two seats and most small companies can probably get by with just a single seat.

The mobile app is also useful if you want to handle some support cases on-the-go.

Nachteile

The only thing I don't love about Re:amaze is the knowledge base system. The editor needs some love! It does all the main things you need it to do: create categories, manage workflows (draft an article, make it unlisted, publish it) and it even has a few nifty features like letting you embed JS code or even forms created from the form builder feature. But the editor itself just feels like it's a few generation older than it should be. Switching between the editor and the code and the preview is clunky. A live preview pane or just better handling for styling/inline code would be much appreciated. Also, there's no built in code syntax highlighter which is essential for technical products where your customers are developers who need sample code as part of the knowledge base articles. I do expect that Re:amaze will improve this in the near future, though, so I still feel very confident recommending this product (especially over Zendesk and the old guard of support software solutions).

In Betracht gezogene Alternativen

Crisp und Intercom

Gründe für den Wechsel zu Re:amaze

Better price and more features (especially knowledge base)
Matt
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Kostenlose Testversion genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Not quite there, but REALLY close to being a great support tool

Bewertet am 28.8.2019

Overall, the onboarding and setup experience was excellent but the live chat was enough of a turn...

Overall, the onboarding and setup experience was excellent but the live chat was enough of a turn off that we had to bounce. We might be back though if they clean it up!

Vorteile

I loved how easy it was to setup and how the knowledge base integrated into the chat widget. everything from the customer end looks and feels great.

Nachteile

The backed interface for the live chat is awful. Ultimately we decided to leave because the chat function wasn't meeting our needs.

In Betracht gezogene Alternativen

Help Scout , Front und Intercom

Warum Re:amaze gewählt wurde

Intercom was way overpriced and Reamaze provided enough of the feature we were looking for to warrant the switch.

Zuvor genutzte Software

Intercom

Antwort von Reamaze

Hi Matt,

Thanks for leaving a candid and honest review for Re:amaze. We do remember speaking to you about the experience and what we're looking to improve about it in the future.

Re:amaze does offer two chat modes, the first being Real Time Messaging (like iMessage or Facebook Messenger), the other being Classic Chat. The Classic Chat mode probably would have suited you better because there are features like missed chat, delays, chat transcripts, and much more.

There are things we're looking to improve though so your feedback is always welcome.

Thanks for giving us a try and we're sorry we didn't quite get to "amaze" you this time around.

Christopher
Gesamtbewertung
  • Branche: Sportartikel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great product!

Bewertet am 19.12.2019

I researched platforms and brought Reamaze on my last job. It was great to work with and extremely...

I researched platforms and brought Reamaze on my last job. It was great to work with and extremely efficient at handling multi-channel communications. I liked the product so much, that when I moved into my current position, I immediately suggested bringing Reamaze on board. Prior to Reamaze, they were managing all e-mail channels separately as well as another system for live chat and customer management. Reamaze is a great platform for manging customer communication and live chat - the best hands down!

Vorteile

Handling multi channel communication (including social channels) means only one place to log in to see all customer communications.
Pulling in info from our Shopify store is a huge plus - you already have background on the customer yo are talking with.
Love that I can see who else is actively in a message to a customer so we are not double dipping and wasting time.
Plus so much more...

Nachteile

The only con is that I wish it was a bit more sales focused. I know that Reamaze is going there, but while I like the embedded shoutbox, its not always the prettiest for sales. If the shoutbox could work in tandem with some pop-ups that can be creatively designed, I think it would be a great sales piece as well.

George
Gesamtbewertung
  • Branche: Unterhaltungselektronik
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Powerful All-in-One business software

Bewertet am 18.12.2019

Wonderful all in one client software that we have been using for our company for 2+ years.

Wonderful all in one client software that we have been using for our company for 2+ years.

Vorteile

Multiple inboxes allows for 1 email client to be used for our whole business. It is business oriented in that it provide reports and statistics . Integrated live chat features can allow you to easily operate live chat support for your business.

Nachteile

Larger reports take a while to download but its reasonable considering the amount of data in the reports.

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Re:amaze Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Re:amaze.

Re:amaze bietet folgende Kostenpläne an:

  • Ab: 29,00 $/Monat
  • Preismodell: Abonnement
  • Gratis Testen: Verfügbar

Re:amaze hat die folgenden typischen Kunden:

Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000

Re:amaze unterstützt die folgenden Sprachen:

Englisch

Re:amaze unterstützt die folgenden Geräte:

Android (mobil), iPhone (mobil), iPad (mobil)

Re:amaze kann in folgende Anwendungen integriert werden:

Adobe Commerce, BigCommerce, Facebook Business Suite, GitHub, Google Analytics 360, HipChat, Instagram, Klaviyo, Mailchimp, ShipStation, Shopify, Slack, Stripe, Twilio, WooCommerce, WordPress, Zapier

Re:amaze bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, Chat

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