--- description: Ausführliche Erfahrungsberichte zu Scorebuddy mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Scorebuddy mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Scorebuddy Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/231/customer-service/software) > [Scorebuddy](/software/91775/scorebuddy) # Scorebuddy Canonical: https://www.getapp.de/software/91775/scorebuddy Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.getapp.de/software/91775/scorebuddy?page=2) > Scorebuddy wird verwendet, um Kundenserviceinteraktionen in einem Kontaktcenter zu bewerten. Diese Qualitätsüberwachungsanwendung ermöglicht es Führungskräften, die Leistung des Personals über Teams, Kanäle, Vorgesetzte und Interaktionen hinweg zu bewerten. Alle Bewertungen sind an einem Ort verfügbar und es gibt eine breite Palette von Berichterstattungen und Analysen. Die cloudbasierte Software verfügt über eine 30-tägige kostenlose Testversion. > > Bewertung: **4.5/5** von 43 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 43 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Sentient - **Region**: Dublin, Irland - **Gegründet**: 2001 ## Gewerblicher Kontext - **Startpreis**: 12,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, China, Deutschland, Indien, Irland, Japan, Kanada, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - API - Agenten-Schnittstelle - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anrufüberwachung - Berichterstattung / Analyse - Bestenlisten - CRM - Call-Center-Management - Compliance Management - Computer Telephony Integration - Corrective and Preventive Action (CAPA) - Dashboard - Employee Coaching Tools - Kundenbefragungen - Kundenerlebnis-Management - LieferantenQualitätskontrolle - Mehrere Scoring-Modelle - Multi-Channel-Kommunikation ## Integrationen (7 insgesamt) - Cx MOMENTS - Five9 - Intercom - Kustomer - Salesforce Service Cloud - Talkdesk - Zendesk Suite ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Telefon-Support - Chat ## Category - [Kundenservice Software](https://www.getapp.de/directory/231/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.getapp.de/directory/231/customer-service/software) - [Call-Center Software](https://www.getapp.de/directory/275/call-center/software) - [Review Management Software](https://www.getapp.de/directory/575/feedback-and-reviews-management/software) - [Kontaktcenter-Software](https://www.getapp.de/directory/593/contact-center/software) - [CEM Software (Customer Experience Management)](https://www.getapp.de/directory/601/customer-experience/software) ## Alternativen 1. [Playvox](https://www.getapp.de/software/108425/playvox) — 4.8/5 (109 reviews) 2. [Five9](https://www.getapp.de/software/91276/five9) — 4.2/5 (481 reviews) 3. [Genesys Cloud CX](https://www.getapp.de/software/104597/genesys-cloud) — 4.3/5 (262 reviews) 4. [NiCE CXone](https://www.getapp.de/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) 5. [Talkdesk](https://www.getapp.de/software/100659/talkdesk) — 4.5/5 (732 reviews) ## Nutzerbewertungen ### "User friendly" — 4.0/5 > **Richard** | *25. Mai 2016* > > Agents like that they can access their scores and review their feedback at all times The Agent dashboard is easy to follow Agents can review their goals and progress. Agents can Self score their calls Feedback sessions are given to Agents more frequently QA Team Feedback Easy to use Report building is made easy due to the exporting of files to Excel Building a Scorecard can be done in a matter of minutes Any breaches will send an automatic Email to chosen addresses so corrective action can take place Call calibration function is very good as this makes the session more productive. No need to recreate templates or sheets for new months or Agents Can be used on a tablet for side by side coaching ----- ### "Scorebuddy Review" — 4.0/5 > **Mike** | *21. Oktober 2013* > > Product is a much easier way to monitor and report on Quality. Customer Service is great and the team have always been more than willing to help. The hardest area to use and understand is the filtering around reports. Its hard to get a full view and you have to do it by scorecard rather than getting some kind of whole view. This area is difficult to use at times. The analytics module is good and makes reporting easy but it would be better if you could build your own reports bespoked to your needs. Building the scorecards can also be tricky at times and it's hard to know how to change things intuitively such as splitting calls into compliance and quality for example. ----- ### "Less options but cool interface" — 4.0/5 > **Manigandan** | *29. August 2018* | Verbraucherdienste | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: The appearance / interface is cool, has graphical presentation that shows our performance upto 12 months. We can also track our performance and teams performance along with goals. > > **Nachteile**: Less options, takes long time to respond for QA survey accept / request one on one. Every time it lands on home page - post accept / request one on one for each audit report. ----- ### "Excellent small call center solution" — 4.0/5 > **Mark** | *30. Juli 2014* > > This program is very easy to use and is an affordable solution for a small call center that cannot afford the enterprise solutions. Pros Easy to use Agents can self coach lowers the human error factor makes your quality assurance personnel more efficient Easy call calibrations Cons. None that I can think of right now This program has changed how much time is being spent QAing calls. As the only QA person I am able to get through more calls per-day and it allows me to work on other projects that are assigned to me. ----- ### "Scorebuddy Review" — 4.0/5 > **David** | *1. August 2013* > > In many respects Scorebuddy has been instrumental for us in building a modern, efficient QA process. Its workings and layouts helped us to identify issues with our existing processes and to identify methods of fixing these and improving others. The customer service has been great, with all queries so far answered promptly and thoroughly. A minor fly in the ointment would be that the interface at construction remains a tad clunky and the pulling of reports remains a bit too labour intensive. In short, we have been very happy with Scorebuddy and shall be continuing to use it for the foreseeable future. ----- Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.getapp.de/software/91775/scorebuddy?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/91775/scorebuddy) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Strukturierte Daten