Unternehmen aller Größen, die auf der Basis von Terminvergaben arbeiten (von Massagetherapeuten bis hin zu großen Einzelhandelsgeschäften), können die erweiterte Buchungsplattform von BookSteam nutzen, um ihr Geschäft auszubauen und die lästige Planungsarbeit beiseitezuschaffen. Unbegrenzt viele Unternehmensadministratoren können mehrere Bürostandorte erstellen, eindeutige Zeitpläne für Mitarbeiter festlegen und Kundendaten anpassen.
Bei Online-Zahlungen können deine Kunden zum Zeitpunkt der Buchung eine Anzahlung oder die vollständige Zahlung leisten oder einfach eine Karte hinterlegen. Integriere das Planungs-Widget von BookSteam in deine bestehende Website und nehmen noch heute Buchungen entgegen!
Wonderful experience overall, all schedule changes come easily (apart from the change of recurring clients as noted above) and very simple to view and teach to staff. Customer service has been helpful and quick each time we've reached out.
Very easy to use and very straight forward so it's simple to get done and show others how to use it.
Being able to cap a group is perfect as well as being able to schedule different tasks (i.e. meetings, appointments, different classes, etc.).
It's key to be able to see an individual schedule or the entire team at once to make planning and changes easier without overbooking an employee.
The client activity history has been great to be able to track client attendance, lateness, NCNS, etc.
There isn't an iPhone app available for Booksteam yet and we keep hoping there will be to make it easier on our team members who use iPhone.
Our biggest con at this time is the recurring client option for classes; you can set clients to recur, but you can't edit the recurring clients. So if a client moves their time permanently OR if a new client needs to be added to that recurring spot, you have to delete the class entirely and re-add it with the updated recurring clients.
BookSteam's lack of frills and options is redeemed by its low cost and really stellar customer service. Overall, I am pleased with the software.
Customer support is great! I had a couple of problems integrating BookSteam into my web site, and customer support worked with me until it was fixed.
This is low-frills booking software. It is easy to set up regularly occurring classes, but anything more complicated requires a workaround. Requests I've sent to customer support include:
1) the ability to set up a class series, where students register and the system enrolls them in every class in the series,
2) a waiting list,
3) the ability to find a class once it has been cancelled from the schedule - Beware! If you cancel a class and have it display as cancelled on your public calendar, it is there forever. There is no way to remove it.
4) having all classes show on the public calendar. Currently only classes that can be booked online can be displayed. If you have a class that you do not want to be booked online, you cannot display it on the calendar. Therefore, I have had to use a Google calendar in addition to the BookSteam calendar, so customers can see the full array of classes offered.
I love that I do not need to be by a phone to make business happen. I'm spending my time giving massages and running reports, not scheduling. My clients think the site is really easy too.
The smart scheduling option where booksteam calculates online appointment start times automatically. This saves money and keeps my massage therapists booked, making the most use of their time!
Text reminder doesn't have options to customize. I've had clients try to reply to the text to cancel, and that doesn't work.
I cannot find a place to process customer receipt or printing a list of their past appointments. This would be helpful for submitting documentation for flexible spending or health savings accounts.
Even though the e-mail option works very quickly when there is a customer service issue, I still miss the person to person contact of a phone call. But, my issue was resolved within minutes of sending, so I guess this system works.
Overall my experience has been excellent. Any software or billing issues have been addressed with fabulous service, attention to detail and efficiency. Many thanks for making this techno-moron very happy!
Any time I have had an issue with the software, the response has been immediate and the communication has been stellar throughout the process of fixing, or adapting, the software for my use. I like the product and find it fairly easy to use.
Some functions are not obvious or easy to find. I am a non-techy, so the 'treat me like I'm 4 years old' approach from any software works a treat for me!
Saves me time, gives me a wide range of marketing options and helps me manage my clients and records
There is a lot of software that does appointment booking or class booking and a few that do both, but when I looked at the ones that do both something always didn't work the way I needed it to... Until I found Booksteam. The versatility and range of options have really allowed me to set everything up just as I need it and the cost is lower than most of the competition too.
I've had to contact support a few times and they've always been super helpful and quick to respond. They've also be receptive to my development suggestions.
Overall I've been very happy that I went with Booksteam.
Sometimes I find myself a bit confused by all the options, but I guess that's the price of having such great adaptability, and since the support is so good, this isn't really a problem.
Weiter unter folgen häufig gestellte Fragen über BookSteam.
BookSteam bietet folgende Kostenpläne an:
Beginnt ab: 20,00 $/Monat
Kostenlose Testversion: Verfügbar
Wir haben keine Informationen über die Funktionen von BookSteam
BookSteam hat die folgenden typischen Kunden:
Freie Mitarbeiter, Großunternehmen, Mittlere Unternehmen, Non-Profit, Öffentliche Verwaltung, Kleine Unternehmen
BookSteam unterstützt die folgenden Sprachen:
Chinesisch (vereinfacht), Niederländisch, Englisch, Französisch, Deutsch, Italienisch, Norwegisch, Portugiesisch, Russisch, Spanisch
BookSteam hat folgende Preismodelle:
BookSteam unterstützt die folgenden Geräte:
BookSteam kann in folgende Anwendungen integriert werden:
Google Calendar, Mailchimp, Mailchimp, Microsoft Outlook, PayPal, Stripe, Twilio Communications Cloud
BookSteam bietet folgende Optionen für Kundensupport:
Häufig gestellte Fragen, Wissensdatenbank, Online-Support