--- description: Ausführliche Erfahrungsberichte zu Cayzu mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Cayzu mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Cayzu Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/231/customer-service/software) > [Cayzu](/software/91792/cayzu-help-desk) # Cayzu Canonical: https://www.getapp.de/software/91792/cayzu-help-desk Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.getapp.de/software/91792/cayzu-help-desk?page=2) > Cayzu hilft Nutzern, alle Supportanfragen über ein einziges Cloud-Portal zu verwalten, unabhängig davon, ob diese per Telefon, E-Mail, Facebook, Twitter oder sogar mobil eingehen. Cayzu ermöglicht es Unternehmen, mehrere Marken und Produkte nahtlos zu handhaben, die alle über ihr eigenes, gebrandetes Endnutzerportal verfügen. > > Bewertung: **5.0/5** von 30 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **5.0/5** | 30 Nutzerbewertungen | | Bedienkomfort | 4.9/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.9/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.9/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 5.0/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 100% | (10/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Cayzu - **Region**: Amherstburg, Kanada - **Gegründet**: 2013 ## Gewerblicher Kontext - **Startpreis**: 4,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Brasilien, China, Deutschland, Indien, Japan, Kanada, Mexiko, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - API - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analytics - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Aufgabenmanagement - Aufgabenmanagement - Automatische Antworten - Automatisiertes Routing - Autoresponders - Berichterstattung / Analyse - Berichterstattung und Statistik - Call-Center-Management - Chat / Messaging - Dashboard - Daten-Import / -Export - Dokumentenspeicher ## Integrationen (30 insgesamt) - Capsule - Dropbox Business - Facebook Business Suite - FreshBooks - Google Analytics 360 - Harvest - Highrise - HubSpot CRM - JIRA Service Management - Jira - LiveChat - LogMeIn Central - LogMeIn Rescue - Meta for Business - Microsoft Teams ... und 15 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Kundenservice Software](https://www.getapp.de/directory/231/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.getapp.de/directory/231/customer-service/software) - [Help-Desk-Software](https://www.getapp.de/directory/287/help-desk-ticketing/software) - [CEM Software (Customer Experience Management)](https://www.getapp.de/directory/601/customer-experience/software) - [Issue Tracking Software](https://www.getapp.de/directory/580/issue-tracking/software) - [ITSM Tools](https://www.getapp.de/directory/292/it-service-management-itsm/software) ## Alternativen 1. [Zendesk Suite](https://www.getapp.de/software/9448/zendesk) — 4.4/5 (4079 reviews) 2. [TeamSupport](https://www.getapp.de/software/8670/teamsupport) — 4.5/5 (848 reviews) 3. [Issuetrak](https://www.getapp.de/software/101433/issuetrak) — 4.6/5 (205 reviews) 4. [Vivantio](https://www.getapp.de/software/91516/vivantio) — 4.3/5 (178 reviews) 5. [OTRS](https://www.getapp.de/software/102025/otrs) — 4.4/5 (96 reviews) ## Nutzerbewertungen ### "Really impressed due to how flexible and customizable it is, particularly the end user portal." — 5.0/5 > **Jennifer** | *16. Mai 2017* | Professionelles Training & Coaching | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The custom forms for end users are great. I was really surprised at how robust the reporting can be in dashboard format. That makes key stats very obvious. Great to be able to roll up agent activity by SLA and other dimensions. Very good collection of App integrations. > > **Nachteile**: There are many layers to the features, but you get use to that. Anxious for the customizable end user portal to be released. > > Simple, centralized control and great reporting of key operating data by whatever dimension we need. ----- ### "Really great, works with MS Outlook, built in global search, in few words - it is the best\!" — 5.0/5 > **Alina** | *8. Juni 2017* | Großhandel | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I like that I can get quick responses if needed; I am able to add private communication between my team and the customer does not see it, besides it is integrated with Skype, Survey Monkey, Jira, and more; it's perfect that automation is built in; a great advantage is it's easy start; plus, one more great feature is that it offers unlimited storage to attach documents and links. > > It's great to have a free trial and that you do not have to sign any contracts and show your credit cards. Thank you. The great benefit is that I could use Cayzu Apps. ----- ### "First impressions - awesome" — 5.0/5 > **Martin** | *15. Mai 2014* > > This is support-made-simple. The sign-up and setup took 5 minutes, the administration was intuitive. It doesn't have all the bells and whistles of the bigger players, but I don't really need that for my 7 person helpdesk team, and I can't afford it anyway. What it does have makes a lot of sense for me - branding options, email ticket creation, reporting, social media integration, self-service portal - even an API so I can connect other systems in the future. There's actually a lot squeezed into the package. What I really like is integration into CRM packages like SalesForce and SugarCRM - my sales people can't go into an account blind - if there's a P1 support issue in progress, the tickets need to be showing up in their CRM in real-time. ----- ### "Finally a helpdesk that works\!" — 5.0/5 > **Kevin** | *15. Mai 2014* > > We've used Zendesk and Freshdesk, and also trialed a whole heap of other helpdesks but nothing compares to Cayzu. The amount of features, reports and speed were what was most important to us, and Cayzu certainly ticks all these boxes. When dealing with their support it is always pleasant dealing with someone that speaks your language and can fix your problem straight away instead of just putting it in the 'too hard basket'. Cayzu are a pleasure to deal with and I'll continue to recommend them to as many people as possible. ----- ### "Awesome replacement to our outdated ticketing system\!" — 5.0/5 > **Andre** | *17. Oktober 2017* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I like how easy the ticketing system is to use. I really like the search function and how I can track the tickets via the various filters\! I'm doing the administration for our staff as well and it's really easy to assign tickets to our agents\! > > Replaced our old ticketing system ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.getapp.de/software/91792/cayzu-help-desk?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/91792/cayzu-help-desk) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Strukturierte Daten