
Xola
Über Xola
Xola ist vollständig webbasiert. Greife von jedem Gerät und von überall aus auf deine Business-Management-Tools zu. Es gibt keine Software zum Herunterladen oder Aktualisieren, und alle deine Daten werden durch die Leistungsfähigkeit der Cloud gesichert.
Es gibt eine Vielzahl flexibler Preisoptionen, die für Reiseveranstalter jeder Größe sinnvoll sind.
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Nutzerbewertungen
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- Branche: Unterhaltung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Easy to use, fast responsive trouble shooting
Bewertet am 27.6.2020
The professional look, automated emails, easy to use customer facing links really set my business...
The professional look, automated emails, easy to use customer facing links really set my business apart from competitors as looking professional and organized.
Connectivity with 3rd party sites makes my life easier.
I use several 3rd party vendors and have to set up back end calendars on places like Viatour, Expedia and AirBnB experiences; these companies use booking software that is so cumbersome, redundant and/or incomplete its like using caveman software in comparison to the ease and speed of Xola's software. Its also easy for my employees to use, everyone gets it 1st time you show it to them.
Vorteile
The chat feature is indispensable, questions answered/problems solved on the spot. If the tech on chat can't fix or answer a question I get connected with someone who can solve the problem within 24 hours.
The updates are pretty much instant, if I make a change, its on my site immediately.
Nachteile
I would like to be able to add more review links than just one on follow up emails.
In Betracht gezogene Alternativen
BókunGründe für den Wechsel zu Xola
Recommended by a friend.- Branche: Unterhaltung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Satisfied
Bewertet am 6.12.2019
Vorteile
It is easy to use, easy to teach to staff, and I enjoy most features.
Nachteile
I haven't found anything I don't like thus far.
In Betracht gezogene Alternativen
BookeoGründe für den Wechsel zu Xola
I liked the rep that I spoke with, and found the Software to be user friendlyAntwort von Xola
Hi Randi-
So glad you find Xola easy to use. Thanks for taking the time to write a review!
Best,
Sophie

- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
Excellent interface and usability but rigid in its features and customization
Bewertet am 3.5.2018
Easy to train staff, nice mobile features.
Easy to train staff, nice mobile features.
Vorteile
Easy to train staff on. If you can work an iPhone you can work on Xola.
Good mobile access for staff
Nachteile
- Very little customization available for unique businesses
- Limited accounting reports that take heavy editing in Excel to get the needed information
- Organizes by customer email instead of name, can create major problems.
- Europe based support team so finding a time to connect with them can be tough
- No ability for Admin accounts to make edits or corrections to individual sales, especially frustrating on the accounting side.
- No archiving feature for product listings. So old products remain on all active inventory lists, becoming very cumbersome to search through.
- Easy software for small/medium sized companies, not good for larger companies
- Limited marketing features and hard to customize
- The biggest issue for us is limited reporting especially on the accounting side. For database software, that is a huge drawback. I should be able to create and run custom reports on all of the info in the system but your stuck with a rigid structure that you then have to edit and narrow down in Excel, taking lots of extra time. We won't be able to stay with Xola as we grow unless this feature improves.
Antwort von Xola
Hi Caitlin!
Thank you for the candid feedback. We really appreciate customers like you who give us the feedback like this so we can grow. I wanted to address your concerns and reach out to you over some of them as well. We have some new features that I believe your company will benefit from and I am going to make sure they are turned on for you and that you are aware of them. Our Support Team is based out of US as well as Europe so we can give 24 hour support. You can reach out via chat, email, or phone anytime of the day and there will be someone available to help. I look forward to connecting with you to talk over your feedback soon! -Jessica

- Branche: Unterhaltung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Easy to Use, Great Customer Service, Could Improve on Reporting Tools
Bewertet am 4.1.2019
Overall, we've been very happy as a Xola client!
Overall, we've been very happy as a Xola client!
Vorteile
Xola features a great online dashboard and an open API for easy integration. Customer service is fantastic; I've always gotten very quick responses via online chat and opening tickets with the company's IT team.
Nachteile
The reporting and analytics tools have lots of room for improvement. Xola has a lot of data to work with, but clients can only see a limited amount of it via the online dashboard. Luckily the API is a great resource for retrieving data, but obviously not as easy to use as an improved reporting dashboard would be.
Antwort von Xola
Thank you for the feedback! We are glad to see you are enjoying Xola. Our team is constantly working on new features and reporting is one of them. We recently came out with our Custom Reporting tool, that I hope is helping you retrieve more data. I will be reaching out soon to get more feedback from you on what you are wanting to see so I can report this to our team. Look forward to talking to you soon. -Jessica
- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Outstanding for their customer support
Bewertet am 1.12.2022
Vorteile
The best feature of this software is easily their Live Chat customer support. I have had only excellent and rapid responses to any question I have about the product. The Live Chat team is full of expert knowledge and friendly personalities, and is my favorite feature. I would recommend Xola for this alone!
Nachteile
There are some places where the language and architecture of the site are confusing. Any transfer of funds are labelled "refunds" and look like money is being returned to the customer, even when it isn't. The architecture of multiple bookings is tricky to navigate, and it is too easy to cancel entire multi-room reservations when trying to only cancel one. Fortunately, the Live Chat team is there to sort out the resulting messes.
Xola Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Xola.F. Welche Preispläne bietet Xola an?
Xola bietet folgende Kostenpläne an:
- Ab:
- Preismodell: Kostenlose Version
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von Xola?
Xola hat die folgenden typischen Kunden:
Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von Xola unterstützt?
Xola unterstützt die folgenden Sprachen:
Englisch, Französisch, Japanisch, Spanisch
F. Unterstützt Xola mobile Geräte?
Xola unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert Xola?
Xola kann in folgende Anwendungen integriert werden:
Constant Contact, Gmail, Google Ads, Google Analytics 360, Google Calendar, HubSpot CRM, Mailchimp, Meta for Business, Slack, Stripe, WordPress, Xero, Zapier, authorize.net
F. Welche Varianten der Kundenbetreuung bietet Xola an?
Xola bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat
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