Xola

The best software on the market for tour bookings and management. I’ve researched over 20 other competitors- don’t waste your time if you’re shopping around- get Xola.

It doesnt have some of the nuances we would like to see, and they changed their booking layout in a way that I think is not an improvement. However, I think they will continue to make improvements

Easy to train staff on. If you can work an iPhone you can work on Xola.
Good mobile access for staff

- Very little customization available for unique businesses
- Limited accounting reports that take heavy editing in Excel to get the needed information
- Organizes by customer email instead of name, can create major problems.
- Europe based support team so finding a time to connect with them can be tough
- No ability for Admin accounts to make edits or corrections to individual sales, especially frustrating on the accounting side.
- No archiving feature for product listings. So old products remain on all active inventory lists, becoming very cumbersome to search through.
- Easy software for small/medium sized companies, not good for larger companies
- Limited marketing features and hard to customize
- The biggest issue for us is limited reporting especially on the accounting side. For database software, that is a huge drawback. I should be able to create and run custom reports on all of the info in the system but your stuck with a rigid structure that you then have to edit and narrow down in Excel, taking lots of extra time. We won't be able to stay with Xola as we grow unless this feature improves.

Easy to manage and to add products. Information about our customers is also very easy to access - very useful to contact them.

Tracking can be better. For example, we need to use Google Analytics to track the landing page where the bookings have been made. It would be more accurate if it was native in Xola.