Xola

Xola ist eine Buchungs-, Marketing- und Vertriebsplattform für Unternehmen, die Aktivitäten und Erlebnistouren anbieten.

4,7 /5 (536 Bewertungen) Eine Bewertung schreiben

Xola Übersicht

Was ist Xola?

Xola ist vollständig webbasiert. Greife von jedem Gerät und von überall aus auf deine Business-Management-Tools zu. Es gibt keine Software zum Herunterladen oder Aktualisieren, und alle deine Daten werden durch die Leistungsfähigkeit der Cloud gesichert.

Es gibt eine Vielzahl flexibler Preisoptionen, die für Reiseveranstalter jeder Größe sinnvoll sind.

Xola Übersicht

Kosten

Beginnt ab
199,00 $/Monat

Preisoptionen

Gratis Testen
Preis-Leistungs-Verhältnis

Xola Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Vereinigte Staaten von Amerika, Kanada, Vereinigtes Königreich
Unterstützte Sprachen
Englisch, Französisch, Japanisch, Spanisch

Medien

Analytics and Reporting
Booking Management
Xola Screenshot: Analytics and Reporting Xola Screenshot: Booking Management

Xola Bewertungen

Xola Bewertungen

Gesamtbewertung
4,7
/
5
Ausgezeichnet
415

Sehr gut
97

Durchschnitt
20

Gering
2

Schlecht
2

Preis-Leistungs-Verhältnis
4,6
Funktionen
4,4
Bedienkomfort
4,6
Kundenbetreuung
4,8
96% haben diese Anwendung empfohlen
Jose S.

Smooth operator, but there's definitely room for improvement and new features

Overall the experience has been transformative. However, we're coming from basically no booking software at all - before XOLA we had just implemented an extremely rudimentary home-grown solution in an effort to organize our burgeoning business and a significant shift in our business model that was producing a much higher level of traffic (and revenue.) As a result, we've been able to capitalize on these new channels and really bring our business to another level. There's hiccups, as with anything, but we've seen the software maturing and changing to accommodate and scale up, and we're very happy with the results. I recommend this software for any small to medium-sized business that is looking for a solid, smooth booking experience. As the software improves, I believe there's a very good chance that it will become a best-of-breed app and is absolutely worthy of consideration.


Mit Google übersetzen
Paul W.

Absolutely the most feature packed booking software with amazing customer service!

I've been with XOLA from our start. It's been one of the key factors in our success, because I have been able to adapt what XOLA provides to what we need. The absolutely greatest benefit to our business is the lighting fast customer service via a very easy to use chat window right on the lower right corner of the interface. I get answers for my customers in seconds and solutions to whatever problem we have in a minute. I haven't found any other booking software out there that can match it.


Mit Google übersetzen
Ahmet A.

A mature, streamline booking software choice

Xola's has zero down time. That's very important when running online based business. Customer service has been extremely responsive, and the development of new services and features has been very welcome. I don't see any reason to change.


Mit Google übersetzen
Verifizierter Rezensent

Disappointed with Xola


Mit Google übersetzen
Jennifer N.

Easy to use, fast responsive trouble shooting

The professional look, automated emails, easy to use customer facing links really set my business apart from competitors as looking professional and organized.

Connectivity with 3rd party sites makes my life easier.

I use several 3rd party vendors and have to set up back end calendars on places like Viatour, Expedia and AirBnB experiences; these companies use booking software that is so cumbersome, redundant and/or incomplete its like using caveman software in comparison to the ease and speed of Xola's software. Its also easy for my employees to use, everyone gets it 1st time you show it to them.


Mit Google übersetzen
Jose S.
Branche: Erholungseinrichtungen & -dienstleistungen
Untern. Größe: 11-50 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Smooth operator, but there's definitely room for improvement and new features

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 11.1.2019
Quelle der Bewertung: Capterra

Overall the experience has been transformative. However, we're coming from basically no booking software at all - before XOLA we had just implemented an extremely rudimentary home-grown solution in an effort to organize our burgeoning business and a significant shift in our business model that was producing a much higher level of traffic (and revenue.) As a result, we've been able to capitalize on these new channels and really bring our business to another level. There's hiccups, as with anything, but we've seen the software maturing and changing to accommodate and scale up, and we're very happy with the results. I recommend this software for any small to medium-sized business that is looking for a solid, smooth booking experience. As the software improves, I believe there's a very good chance that it will become a best-of-breed app and is absolutely worthy of consideration.

Vorteile

Without a doubt this is a smooth app that knows what silk feels like. The UI has gone through some great improvements that have improved the silkiness to a degree even silkworms would be jealous of, but it's clear that they're taking the time to listen to their users in the development process and that's important. Performance is more than just good, it's Tony-the-tiger great. Smooth and well executed interface. It's missing features - some of them might be important to you, it's hard to say - but the devs do a great job of listening to feature requests and we've seen real, significant improvements all around. That's the sign of a maturing application.

Is it best-of-breed? Hard to say, and I'm sure there's arguments for and against, but I'll give them this: their support is out-freaking-standing. That alone is worth a few awkwardly implemented features or some gaps in how things are executed. If there's a problem, you connect to a staff that takes their support work seriously. I'm surprised they don't hop in a plane and come to your computer and help you out - they legitimately take every step just shy of that in an effort to find a solution. It's impressive and it outshines any downsides you might find in the app itself. Is there always a solution? No, that's unrealistic. But they often find a workaround and if they can't they'll make sure the devs know there's a gap that's been discovered and that needs to be looked at. Great, great support team.

Nachteile

There's feature gaps. Depending on any number of factors the software just doesn't quite fit - but it's close. Usually close enough - there's often a workaround that is... well, good enough. And you hope the devs close up the gap or shore it up and it won't get any worse. For the most part that happens, but when there's a 'feature release' you hold your breath and a lot of times you're left thinking to yourself "what? there's so much better things to have spent man-hours on than that..." To be fair, I've often found the implemented features to be useful once I've worked with them but there's still features - things I would consider fundamentally necessary - that haven't been implemented. It's a fail, but a relatively minor one. At least, for us - ymmv.

Übersetzen auf: Deutsch

Antwort von Xola

Thank you so much for your feedback! We are always happy to see our customers enjoying our software, and be willing to give this kind of feedback as well. It is customers like you that help us grow and become better for our customers. We value your words and want to know how you feel about Xola. I want to reach out and get more information on the gaps you see with the software and what we can do to fix them. Again we really appreciate the time you took to give us this feedback and I look forward to connecting with you soon. - Jessica

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 8.0/10

Paul W.
Branche: Unterhaltung
Untern. Größe: 11-50 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Absolutely the most feature packed booking software with amazing customer service!

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 17.3.2020
Quelle der Bewertung: Capterra

I've been with XOLA from our start. It's been one of the key factors in our success, because I have been able to adapt what XOLA provides to what we need. The absolutely greatest benefit to our business is the lighting fast customer service via a very easy to use chat window right on the lower right corner of the interface. I get answers for my customers in seconds and solutions to whatever problem we have in a minute. I haven't found any other booking software out there that can match it.

Vorteile

XOLA has incredible flexibility when compare to other escape room booking software I've compared it to in the 2+ years I've used it. I have comparison shopped all the other booking software out there and haven't found anything that compares to what you can do with XOLA. From the visual presentation to the customer, to creating coupons and discounts, to arranging pricing and schedules for rooms. Nothing comes close. XOLA is PACKED with integrations with other software and gives you access to data from your bookings that I haven't found anywhere else.

Nachteile

I will admit I'm not a fan of the 6% booking fee passed on to my customers. Our bookings actually increased when we implemented it, and it does give me access to all of XOLA's features. Yes, Americans are conditioned to tacked on taxes, fees and other charges for online transactions, but that doesn't mean I have to like passing on cost to my customers.

Übersetzen auf: Deutsch

Antwort von Xola

Paul-

Thank you so much for the glowing review. We're glad the upgrade to Flex has been fruitful and that you are continually satisfied with our product and service.
Best,
Sophie

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Ahmet A.
Branche: Gastgewerbe
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

A mature, streamline booking software choice

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 23.9.2020
Quelle der Bewertung: Capterra

Xola's has zero down time. That's very important when running online based business. Customer service has been extremely responsive, and the development of new services and features has been very welcome. I don't see any reason to change.

Vorteile

Xola just works. The UX is relatively intuitive. Daily use functionality is smooth and simple. Customers find it easy to navigate and very little customer service contact is necessary completing bookings.

Nachteile

There is no method for applying percentage discounts to gift certificate products without creating dedicated gift certificate listings.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Verifizierter Rezensent
Branche: Maritime Wirtschaft
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Disappointed with Xola

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 30.1.2018
Quelle der Bewertung: GetApp

Vorteile

This platform is definitely affordable and in the beginning the customer service was great. From a clients prospective the interface is user friendly and visually appealing.

Nachteile

We started using Xola over 2 years ago and although a rough start, the service was on point and customer support was helpful and speeds when it came to fixing bugs and problems. Since then it seems as if they have restructured their company drastically. Getting customer support has become a challenge. In the beginning they assigned account managers, which was great. When you called Xola you could speak directly to your account manager who knew everything there was to know about your account. Fixing problems was straight forward and right to the point. Now, it's a bit different... You can either call a get an answering machine or someone who has little to no experience or you can chat online with an agent they have outsourced in a foreign country.

Regardless of who you speak with you must first catch them up again on everything you're trying to accomplish. This part is the most frustrating, When speaking to the 4 person I found it easier to just copy and paste the previous chats we had rather than trying to explain. We have been having trouble with our buttons implemented by Xola over 1.5 weeks ago. Meanwhile our clients have not been able to book online. Through pages and pages of correspondence and having the luxury of catching at least 6 of their employees up to speed on my issue. They might "might" have it done by tomorrow. We're talking about simple buttons. I would definitely do my research before plunging into a commitment with Xola. Very frustrated so far with this experience. If it wasn't so time consuming setting up a whole new platform, I would have switched to Fare Harbor long ago.

Übersetzen auf: Deutsch

Antwort von Xola

I am so sorry to hear your disappointment with Xola. First off let me say that responding to our customer is our number one priority, so I will forward this onto our Customer Success Manager to look at. We know that setting up a platform can be stressful and we want to make your experience as stress free as possible. Please let us know if you are still having problems with your buttons and I will personally look at them and get them into the right hands for modifications. Again thank you for taking the time to leave this review, it helps us grow as a company when we can examine our weak points from the eyes of our customers.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 3.0/10

Jennifer N.
Branche: Unterhaltung
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Easy to use, fast responsive trouble shooting

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 27.6.2020
Quelle der Bewertung: Capterra

The professional look, automated emails, easy to use customer facing links really set my business apart from competitors as looking professional and organized.

Connectivity with 3rd party sites makes my life easier.

I use several 3rd party vendors and have to set up back end calendars on places like Viatour, Expedia and AirBnB experiences; these companies use booking software that is so cumbersome, redundant and/or incomplete its like using caveman software in comparison to the ease and speed of Xola's software. Its also easy for my employees to use, everyone gets it 1st time you show it to them.

Vorteile

The chat feature is indispensable, questions answered/problems solved on the spot. If the tech on chat can't fix or answer a question I get connected with someone who can solve the problem within 24 hours.

The updates are pretty much instant, if I make a change, its on my site immediately.

Nachteile

I would like to be able to add more review links than just one on follow up emails.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Nutzerempfehlung
9/10
Basierend auf 536 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

Xola Preis

Xola Preis

Beginnt ab
199,00 $/Monat
Gratis Testen
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4,6/5
Basierend auf 536 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

Xola Funktionen

Xola Funktionen

API
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Anpassbare Berichterstellung
Anpassbare Vorlagen
Automatische Benachrichtigungen
Benutzerdefinierte Felder
Berichterstattung und Statistik
Daten-Import / -Export
E-Mail-Integration
Echtzeit-Daten
Elektronische Zahlungen
Erinnerungen
Integration von Dritten
Kalenderverwaltung
Kontaktmanagement
Kundendatenbank
Kundenspezifisches Branding
Social-Media-Integration
Umfragen & Feedback
Funktionen
4,4/5
Basierend auf 536 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Xola Häufig gestellte Fragen

Xola Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Xola.

F. Welche Preispläne bietet Xola an?

Xola bietet folgende Kostenpläne an:

Beginnt ab: 199,00 $/Monat

Gratis Testen: Nicht verfügbar

F. Was sind die Hauptfunktionen von Xola?

Wir haben keine Informationen über die Funktionen von Xola

F. Wer sind die typischen Nutzer von Xola?

Xola hat die folgenden typischen Kunden:

Kleine Unternehmen, Großunternehmen, Non-Profit, Freie Mitarbeiter, Mittlere Unternehmen

F: Welche Sprachen werden von Xola unterstützt?

Xola unterstützt die folgenden Sprachen:

Englisch, Französisch, Japanisch, Spanisch

F. Welche Preispläne bietet Xola an?

Wir haben keine Informationen über die Preispläne von Xola

F. Unterstützt Xola mobile Geräte?

Xola unterstützt die folgenden Geräte:

iPhone, iPad

F. Mit welchen anderen Applikationen integriert Xola?

Xola kann in folgende Anwendungen integriert werden:

APIANT, Authorize.net, Constant Contact, Google Analytics, Mailchimp, Smartwaiver, Stripe, Wherewolf, Wordpress, Xero

F. Welche Varianten der Kundenbetreuung bietet Xola an?

Xola bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen