--- description: Ausführliche Erfahrungsberichte zu JIRA Service Management mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche JIRA Service Management mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: JIRA Service Management Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/287/help-desk-ticketing/software) > [JIRA Service Management](/software/91811/jira-service-management) # JIRA Service Management Canonical: https://www.getapp.de/software/91811/jira-service-management Seite: 1 / 32\ Weiter: [Nächste Seite](https://www.getapp.de/software/91811/jira-service-management?page=2) > JIRA Service Desk ist eine Service-Management-Software, die IT mit Deinem Unternehmen verknüpft mithilfe schneller, verantwortungsvoller Lösungen für Kundenanfragen. Basierend auf der Atlassian JIRA Workflow-Maschine, bietet JIRA Service Desk eine kollaborative, agile Plattform und Wissensbasis, die kostengünstig, einfach einzurichten und skalierbar sowie sehr flexibel ist und über eine kraftvolle und einfache Benutzererfahrung verfügt. Gib IT eine neue Bedeutung in Deinem Unternehmen. > > Bewertung: **4.5/5** von 768 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 768 Nutzerbewertungen | | Bedienkomfort | 4.2/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.3/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.3/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Atlassian - **Region**: San Francisco, USA - **Gegründet**: 2013 ## Gewerblicher Kontext - **Startpreis**: 20,00 $ - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Französisch, Italienisch, Japanisch, Koreanisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Tschechisch, Ungarisch - **Verfügbare Länder**: Albanien, Angola, Armenien, Aserbaidschan, Australien, Belarus, Belgien, Brasilien, Bulgarien, China, Deutschland, Dänemark, Estland, Finnland, Frankreich, Georgien, Griechenland, Indien, Irland, Island und 33 weitere ## Funktionen - API - Agile Methodiken - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analytics - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Asset Lifecycle Management - Audit Trail - Aufgabenmanagement - Aufgabenmanagement - Automatisiertes Routing - Autoresponders - Backup und Recovery - Barcode / RFID - Bedarfsmanagement - Berichterstattung / Analyse ## Integrationen (98 insgesamt) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... und 83 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Help-Desk-Software](https://www.getapp.de/directory/287/help-desk-ticketing/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.getapp.de/directory/231/customer-service/software) - [Help-Desk-Software](https://www.getapp.de/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.de/directory/292/it-service-management-itsm/software) - [Fernwartungssoftware](https://www.getapp.de/directory/563/remote-support/software) - [IT Asset Management Software](https://www.getapp.de/directory/325/it-asset-management/software) ## Alternativen 1. [Action1](https://www.getapp.de/software/2048001/action1-rmm) — 4.9/5 (237 reviews) 2. [PDQ Deploy & Inventory](https://www.getapp.de/software/2045563/pdq-deploy) — 4.8/5 (341 reviews) 3. [Freshservice](https://www.getapp.de/software/91351/freshservice) — 4.5/5 (695 reviews) 4. [Milvus](https://www.getapp.de/software/132287/milvus) — 4.8/5 (298 reviews) 5. [Wrike](https://www.getapp.de/software/9964/wrike) — 4.4/5 (2975 reviews) ## Nutzerbewertungen ### "Jira will help you manage your projects and products very well." — 5.0/5 > **Chris** | *7. November 2025* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Creating and updating tickets were both really easy. You could connect to related tickets, or be notified when updates or status changes were made. The integration into Slack was very helpful for communication among teammates. Being able to sort by feature and project was very nice. Support continually let us know when features were available and there were very little issues we would run into. > > **Nachteile**: The search feature sometimes was not as reliable, would show items not related, or not show items related to the search terms. > > I have used Fogbugz, Incident IQ, and propietary software for ticket management and Jira was one of the better ones we used. It was very helpful and easy to report and fix issues as they arose. It was easy to see where a project was at and keep a good work flow. ----- ### "An Excellent Service Management Tool For Small and Large Organizations" — 5.0/5 > **Adebayo** | *12. Februar 2025* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: We have used Jira Service Management for a while to manage IT requests in my organization and the part I love most about it is the simplicity of use. From the dashboard, it's easy to have an overall view of pending requests and easily manage the requests. With Jira Service, our support team is quickly able to triage, diagnose, and resolve any ticket within the organization. > > **Nachteile**: While it's a great tool, we sometimes have issues with the email component. Our customers send requests via email and widgets and the widget works perfectly. But sometimes, we don't get the issues sent via email on the Service Desk Dashboard. In some rare cases too, when we reply to a customer, the customer doesn't get the email and this leads to a breakdown in communications and support. > > Overall, it's a wonderful tool and it has helped make the team more efficient. The ease with which we can accept requests, track progress, and also notify customers has really helped us to remove the difficulty we had with resolving customer issues. It's also great that requests can be linked to Jira tickets allowing for easy reference to existing and collaboration between our customer support team and our technical team. ----- ### "Far to complicated to use effectively" — 2.0/5 > **Edward** | *8. September 2025* | Computer-Software | Empfehlungsbewertung: 1.0/10 > > **Vorteile**: The product can be configured in many different ways to support your requirements, and it's good value for small teams. > > **Nachteile**: The user experience as both an admin and user is terrible. It's impossible to find anything and use in a meaningful way. The learning curve was too steep for me any my clients to find any value in the product. ----- ### "JIRA is a one-stop-shop for all things project managment\!" — 5.0/5 > **Soren** | *27. Januar 2026* | Verteidigung & Raumfahrt | Empfehlungsbewertung: 3.0/10 > > **Vorteile**: JIRA has tons of features, I loved its user interface and its implementation of Agile and Scrum. Its reporting features were helpful for assessing our teams progress through our "sprint" periods on projects > > **Nachteile**: JIRA offered a lot of customizable features, that may be its only drawback, but otherwise, a reliable program. > > I recommend JIRA for any engineering project that require multiple focuses and high levels of reporting ----- ### "Automate business process across multiple departments" — 4.0/5 > **Julio** | *22. Januar 2025* | Automotive | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: It makes managing IT requests and incidents much more streamlined. The customizable workflows and automation features save a lot of time and help keep everything organized. We have digitalized many workflows across multiple departments not just IT > > **Nachteile**: The learning curve can be a bit steep for new users, especially when setting up workflows. We went through too much trial and error to get some basic stuff done > > Reliable tool for handling IT service requests and incidents. Once you get past the initial setup, it’s very efficient and helps improve collaboration. Good to automate another business process from other departments like finance selling team or HR ----- Seite: 1 / 32\ Weiter: [Nächste Seite](https://www.getapp.de/software/91811/jira-service-management?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/91811/jira-service-management) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten