KnowledgeOwl

Wissensdatenbank und Dokumentationssoftware

4,7 /5 (208 Bewertungen) Eine Bewertung schreiben

KnowledgeOwl Übersicht

Was ist KnowledgeOwl?

KnowledgeOwl bietet eine leistungsstarke und dennoch erschwingliche Wissensbasis-Software für jedes Budget. Da keine Programmierkenntnisse erforderlich sind und die Lernkurve fast gleich Null ist, kannst du damit schnell und einfach eine Wissensdatenbank, ein Handbuch, einen Leitfaden oder ein Portal erstellen. Es ist eine extrem leistungsfähige, extrem erschwingliche und extrem anpassbare Software zur Erstellung von Hilfe und Dokumentation.

KnowledgeOwl enthält Berichtswerkzeuge, die das Kundenverhalten analysieren, um die Leistung deiner Hilfedokumentation zu verstehen. Nutze die von KnowledgeOwl gebotenen verwertbaren Einsichten, um die Nutzbarkeit deiner Wissensdatenbank und die von dir angebotene Kundenerfahrung insgesamt zu verbessern. Einige der Hauptmerkmale der Anwendung von KnowledgeOwl umfassen ein durchsuchbares und zusammenklappbares Inhaltsverzeichnis, Dateien, Bilder und Video-Uploads, die mobil kompatibel sind, ein eingebettetes Kontaktformular-Widget, Artikelempfehlungen und Aufrufe zur Ansicht neuer und aktualisierter Artikel.

KnowledgeOwl Übersicht

Kosten

Beginnt ab
79,00 $/Monat

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

KnowledgeOwl Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Vereinigte Staaten von Amerika, Kanada, Vereinigtes Königreich, Australien, China und 5 weitere , Indien, Japan, Deutschland, Brasilien, Mexiko
Unterstützte Sprachen
Englisch

Medien

Embeddable and contextual help widget
Reports and Analytics
Security and restricted access settings
File, image, and document library and management
Easy to organize articles in categories and sub-categories
Powerful WYSIWYG editor for articles and content
Powerful WYSIWYG editor for articles and content
Embeddable and contextual help widget
File, image, and document library and management
Reports and Analytics
KnowledgeOwl Screenshot: Embeddable and contextual help widget KnowledgeOwl Screenshot: Reports and Analytics KnowledgeOwl Screenshot: Security and restricted access settings KnowledgeOwl Screenshot: File, image, and document library and management KnowledgeOwl Screenshot: Easy to organize articles in categories and sub-categories KnowledgeOwl Screenshot: Powerful WYSIWYG editor for articles and content KnowledgeOwl Screenshot: Powerful WYSIWYG editor for articles and content KnowledgeOwl Screenshot: Embeddable and contextual help widget KnowledgeOwl Screenshot: File, image, and document library and management KnowledgeOwl Screenshot: Reports and Analytics

KnowledgeOwl Bewertungen

KnowledgeOwl Bewertungen

Gesamtbewertung
4,7
/
5
Ausgezeichnet
157

Sehr gut
47

Durchschnitt
4

Gering
0

Schlecht
0

Preis-Leistungs-Verhältnis
4,9
Funktionen
4,8
Bedienkomfort
4,7
Kundenbetreuung
4,9
98% haben diese Anwendung empfohlen
Kristen S.

Simple yet robust and OUTSTANDING Customer Service

When looking to replace our current customer support portal, we looked at several options. Knowing that we wanted a self service platform to maintain documentation, videos, demos, etc., Knowledge Owl (KO) came out on top. Their out of the box solution had much more functionality for the money and was solid.

Once we started uploading content, we had several questions as new users typically do, but the team at KO was ALWAYS ready, willing, and able to assist. Not being the most technical person, I never once felt like I was bothering them.

We also had the KO team assist with integrating our ticketing system and mirroring the CSS of our public site. All was fairly seamless and the team was extremely responsive throughout.

Being that we built our KO site as private where our customers need to log in to access company-specific information, we also utilize KO's password management.

Overall, I could not be more pleased with this solution and the KO team. They are really fantastic, extremely responsive. And, they are constantly improving the platform! Great product and Great People! Thank you KO. We look forward to working with you for a VERY long time to come...


Mit Google übersetzen
Brian W.

KnowledgeOwl wins on customer responsiveness & functionality implementation

As someone coming from the high-end CMS authoring tools of Madcap Flare, RoboHelp, and HelpStudio, KnowledgeOwl has a lot more of the features that I expect to see from a CMS system with the additional bonus of having a team willing to go the extra mile to implement tweaks for their customers.

It's a perk, especially compared to the stand-alone systems, where "can I do this?" usually returns a response of "you get what you get and LIKE it. Oh, we also just rolled out a $1500 update. Go buy that, it has that little tweak you want. Kind of. But not really. Oh, and you should spend eight hours tracking down a solution to the problem you're having in our forums, because what you want to do isn't part of this release. That's in the next release. We promise."

Not that I'm bitter.

That doesn't seem like much when you're working on a sedate development environment. Having the time to sit down and really chew on some Javascript is part of it, but when your only free time to breathe or do a little research on the site interface issues is during your morning bus commute, it's a huge impact to your daily work routine.

When you're trying to slam out content that changes on a daily basis, not having the time to implement a backend code tweak for your site while keeping up with your dev team's amazing ability to crush deploy deadlines like empty Red Bull cans makes it hard to get those tweaks to your backend integrated in a timely manner. But KnowledgeOwl has been responsive, helpful, and reasonable - to the point where I don't mind waiting a day or so to get an answer back or telling my team "I asked KO about it, they're figuring out a fix for that."

I am not a huge fan of CMS hosting apps and sites from a purist's standpoint, but KnowledgeOwl makes me think I may become a convert.


Mit Google übersetzen
Erika Y.

Great customer service, wish there were more capabilities

Overall, the software does what it says. It's a great start to get your product's documentation out there. But some basic wiki capabilities are missing. Tags are still new and have a sort of "Phase 1" usefulness about them right now. There is no way to organize the image library, but I see on their product roadmap that this is on their radar. I'm also looking forward to the Glossary feature that is mentioned on their product roadmap, but not yet a capability of the system.

Most importantly, I would LOVE to have a way to link to a specific point in a different article, like you can with some knowledge bases.

The initial setup of the knowledge base is incredibly easy - super user-friendly. When trying the product before buying, I had a tiny test knowledge base up and running in minutes.

Documentation is a little lacking, but the software is intuitive enough that I find I don't have to refer to the documentation very often anyway.

The customer service there is excellent. We have had nothing but the best since day 1. Overall, I'd say our company is happy with Knowledge Owl and are looking forward to the enhancements that will round it out.


Mit Google übersetzen
Dranilda F.

One of the best and most seamless solutions we've implemented

We looked at many vendors before we evaluated Knowledge Owl, and I can't say enough about our experience working with the Knowledge Owl Team. From day one, the team continues to amaze me with the level of service they provide. They worked closely with us throughout the setup and implementation phase of our Help Center launch and continue to assist with our very custom and individual needs. Kudos to the entire team for always being responsive and helpful, but special thanks to the Knowledge Goddess / Chief Executive Owl, for leading the team.


Mit Google übersetzen
David A.

The way SAS should be

We needed a replacement for Crowdbase which is turning off their platform at the end of the year. After a through search for a replacement, Knowledge Owl came out as the clear winner on every one of our requirements. First and foremost, we needed the ability to mimick the look (to some degree) and interaction behavior that our users had become used to in Crowdbase. KO provided this. The KO feature set is actually overkill for our needs, but very solid and not so granular that a none coder can't get things done without support. However, when you need support, KO REALLY shines. They are a relatively small organization, but growing, so they can really provide personal service. If KO can find that magical balance of growth (which will come just based on how great a platform it is), and continue the quality of service, they will own the knowledge base space.


Mit Google übersetzen
Kristen S.
Branche: Computer-Software
Untern. Größe: 51-200 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Simple yet robust and OUTSTANDING Customer Service

Täglich für 6-12 Monate genutzt
Bewertet am 20.11.2018
Quelle der Bewertung: Capterra

When looking to replace our current customer support portal, we looked at several options. Knowing that we wanted a self service platform to maintain documentation, videos, demos, etc., Knowledge Owl (KO) came out on top. Their out of the box solution had much more functionality for the money and was solid.

Once we started uploading content, we had several questions as new users typically do, but the team at KO was ALWAYS ready, willing, and able to assist. Not being the most technical person, I never once felt like I was bothering them.

We also had the KO team assist with integrating our ticketing system and mirroring the CSS of our public site. All was fairly seamless and the team was extremely responsive throughout.

Being that we built our KO site as private where our customers need to log in to access company-specific information, we also utilize KO's password management.

Overall, I could not be more pleased with this solution and the KO team. They are really fantastic, extremely responsive. And, they are constantly improving the platform! Great product and Great People! Thank you KO. We look forward to working with you for a VERY long time to come...

Vorteile

- Robust
- Easy to use
- Customer Service (top notch!)

Nachteile

None that I can think of right now. This company is really doing a great job and from our standpoint is a leader in the knowledge base space.

Übersetzen auf: Deutsch

Antwort von KnowledgeOwl

Thank you so much, Kristen! We super appreciate the awesome review! -Marybeth

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Brian W.
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

KnowledgeOwl wins on customer responsiveness & functionality implementation

Bewertet am 1.4.2016
Quelle der Bewertung: Capterra

As someone coming from the high-end CMS authoring tools of Madcap Flare, RoboHelp, and HelpStudio, KnowledgeOwl has a lot more of the features that I expect to see from a CMS system with the additional bonus of having a team willing to go the extra mile to implement tweaks for their customers.

It's a perk, especially compared to the stand-alone systems, where "can I do this?" usually returns a response of "you get what you get and LIKE it. Oh, we also just rolled out a $1500 update. Go buy that, it has that little tweak you want. Kind of. But not really. Oh, and you should spend eight hours tracking down a solution to the problem you're having in our forums, because what you want to do isn't part of this release. That's in the next release. We promise."

Not that I'm bitter.

That doesn't seem like much when you're working on a sedate development environment. Having the time to sit down and really chew on some Javascript is part of it, but when your only free time to breathe or do a little research on the site interface issues is during your morning bus commute, it's a huge impact to your daily work routine.

When you're trying to slam out content that changes on a daily basis, not having the time to implement a backend code tweak for your site while keeping up with your dev team's amazing ability to crush deploy deadlines like empty Red Bull cans makes it hard to get those tweaks to your backend integrated in a timely manner. But KnowledgeOwl has been responsive, helpful, and reasonable - to the point where I don't mind waiting a day or so to get an answer back or telling my team "I asked KO about it, they're figuring out a fix for that."

I am not a huge fan of CMS hosting apps and sites from a purist's standpoint, but KnowledgeOwl makes me think I may become a convert.

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Erika Y.
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Great customer service, wish there were more capabilities

Bewertet am 29.3.2016
Quelle der Bewertung: Capterra

Overall, the software does what it says. It's a great start to get your product's documentation out there. But some basic wiki capabilities are missing. Tags are still new and have a sort of "Phase 1" usefulness about them right now. There is no way to organize the image library, but I see on their product roadmap that this is on their radar. I'm also looking forward to the Glossary feature that is mentioned on their product roadmap, but not yet a capability of the system.

Most importantly, I would LOVE to have a way to link to a specific point in a different article, like you can with some knowledge bases.

The initial setup of the knowledge base is incredibly easy - super user-friendly. When trying the product before buying, I had a tiny test knowledge base up and running in minutes.

Documentation is a little lacking, but the software is intuitive enough that I find I don't have to refer to the documentation very often anyway.

The customer service there is excellent. We have had nothing but the best since day 1. Overall, I'd say our company is happy with Knowledge Owl and are looking forward to the enhancements that will round it out.

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Dranilda F.
Branche: Computer-Software
Untern. Größe: 51-200 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

One of the best and most seamless solutions we've implemented

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 29.3.2019
Quelle der Bewertung: Capterra

We looked at many vendors before we evaluated Knowledge Owl, and I can't say enough about our experience working with the Knowledge Owl Team. From day one, the team continues to amaze me with the level of service they provide. They worked closely with us throughout the setup and implementation phase of our Help Center launch and continue to assist with our very custom and individual needs. Kudos to the entire team for always being responsive and helpful, but special thanks to the Knowledge Goddess / Chief Executive Owl, for leading the team.

Vorteile

Software out of the box is easy to use and customize and Knowledge Owl's documentation is thorough and nicely organized.

Nachteile

I can't think of anything that stands out as a con.

Übersetzen auf: Deutsch

Antwort von KnowledgeOwl

Yay! Thanks so much for the awesome review!

- Knowledge Goddess / Chief Executive Owl

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

David A.
Branche: Maschinerie
Untern. Größe: 5.001-10.000 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

The way SAS should be

Täglich für 1-5 Monate genutzt
Bewertet am 7.11.2018
Quelle der Bewertung: Capterra

We needed a replacement for Crowdbase which is turning off their platform at the end of the year. After a through search for a replacement, Knowledge Owl came out as the clear winner on every one of our requirements. First and foremost, we needed the ability to mimick the look (to some degree) and interaction behavior that our users had become used to in Crowdbase. KO provided this. The KO feature set is actually overkill for our needs, but very solid and not so granular that a none coder can't get things done without support. However, when you need support, KO REALLY shines. They are a relatively small organization, but growing, so they can really provide personal service. If KO can find that magical balance of growth (which will come just based on how great a platform it is), and continue the quality of service, they will own the knowledge base space.

Vorteile

Simple: Incredible feature set, affordable, and best of all...world class technical support

Nachteile

Nothing to report. We are in the process of establishing our site and as of yet nothing in the onboarding process has been a problem.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Nutzerempfehlung
9,5/10
Basierend auf 208 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

KnowledgeOwl Preis

KnowledgeOwl Preis

Beginnt ab
79,00 $/Monat
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4,9/5
Basierend auf 208 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

KnowledgeOwl Funktionen

KnowledgeOwl Funktionen

API
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Anpassbare Berichterstellung
Anpassbare Vorlagen
Automatische Benachrichtigungen
Benutzerdefinierte Felder
Berichterstattung und Statistik
Daten-Import / -Export
E-Mail-Integration
Echtzeit-Daten
Elektronische Zahlungen
Erinnerungen
Integration von Dritten
Kalenderverwaltung
Kontaktmanagement
Kundendatenbank
Kundenspezifisches Branding
Social-Media-Integration
Umfragen & Feedback
Funktionen
4,8/5
Basierend auf 208 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

KnowledgeOwl Häufig gestellte Fragen

KnowledgeOwl Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über KnowledgeOwl.

F. Welche Preispläne bietet KnowledgeOwl an?

KnowledgeOwl bietet folgende Kostenpläne an:

Beginnt ab: 79,00 $/Monat

Preismodell: Abonnement

Gratis Testen: Verfügbar

F. Was sind die Hauptfunktionen von KnowledgeOwl?

Wir haben keine Informationen über die Funktionen von KnowledgeOwl

F. Wer sind die typischen Nutzer von KnowledgeOwl?

KnowledgeOwl hat die folgenden typischen Kunden:

Kleine Unternehmen, Großunternehmen, Mittlere Unternehmen

F: Welche Sprachen werden von KnowledgeOwl unterstützt?

KnowledgeOwl unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet KnowledgeOwl an?

KnowledgeOwl hat folgende Preismodelle:

Abonnement

F. Unterstützt KnowledgeOwl mobile Geräte?

Wir haben keine Informationen darüber, welche Geräte KnowledgeOwl unterstützt

F. Mit welchen anderen Applikationen integriert KnowledgeOwl?

Wir haben keine Informationen darüber, welche Integrationen KnowledgeOwl hat

F. Welche Varianten der Kundenbetreuung bietet KnowledgeOwl an?

KnowledgeOwl bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen