Über KnowledgeOwl

KnowledgeOwl bietet eine leistungsstarke und dennoch erschwingliche Wissensbasis-Software für jedes Budget. Da keine Programmierkenntnisse erforderlich sind und die Lernkurve fast gleich Null ist, kannst du damit schnell und einfach eine Wissensdatenbank, ein Handbuch, einen Leitfaden oder ein Portal erstellen. Es ist eine extrem leistungsfähige, extrem erschwingliche und extrem anpassbare Software zur Erstellung von Hilfe und Dokumentation.

KnowledgeOwl enthält Berichtswerkzeuge, die das Kundenverhalten analysieren, um die Leistung deiner Hilfedokumentation zu verstehen. Nutze die von KnowledgeOwl gebotenen verwertbaren Einsichten, um die Nutzbarkeit deiner Wissensdatenbank und die von dir angebotene Kundenerfahrung insgesamt zu verbessern. Einige der Hauptmerkmale der Anwendung von KnowledgeOwl umfassen ein durchsuchbares und zusammenklappbares Inhaltsverzeichnis, Dateien, Bilder und Video-Uploads, die mobil kompatibel sind, ein eingebettetes Kontaktformular-Widget, Artikelempfehlungen und Aufrufe zur Ansicht neuer und aktualisierter Artikel.

Preisoptionen ab:

79,00 $/Monat

  • Kostenlose Version
  • Gratis Testen
  • Abonnement

Die 5 Top-Alternativen zu KnowledgeOwl

Geräte

Unternehmensgröße

S M L

Märkte

Australien, Brasilien, Kanada, China, Deutschland, Vereinigtes Königreich, Indien, Japan, Mexiko, Vereinigte Staaten

Unterstützte Sprachen

Englisch

Preisoptionen ab:

79,00 $/Monat

  • Kostenlose Version
  • Gratis Testen
  • Abonnement

Die 5 Top-Alternativen zu KnowledgeOwl

Bilder

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Funktionen

Gesamtzahl der Funktionen von KnowledgeOwl: 34

  • API
  • Aktivitäts-Verfolgung
  • Alarmfunktion / Benachrichtigungen
  • Anpassbare Felder
  • Anpassbare Vorlagen
  • Chat / Messaging
  • Content-Management
  • Datei-Verwaltung
  • Diskussionen / Foren
  • Dokumentenspeicher
  • Einmalige Anmeldung
  • Etikettierung
  • Inhalt-Bibliothek
  • Integration des aktiven Verzeichnisses (AD)
  • Katalogisierung / Kategorisierung
  • Kategorisierung / Gruppierung
  • Konfigurierbarer Workflow
  • Kundenspezifisches Branding
  • Rich-Text-Bearbeiter
  • SEO-Management
  • Selbst-Lernen
  • Self-Service Portal
  • Sichere Datenspeicherung
  • Suchen / filtern
  • Textbearbeitung
  • Volltextsuche
  • WYSIWYG-Editor
  • Webseitenintegration
  • Werkzeuge zur Zusammenarbeit
  • Widgets
  • Wissensbasis-Management
  • Workflow-Management
  • Zugriffskontrollen / Berechtigungen
  • Überwachung

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Nutzerbewertungen

Gesamtbewertung

4,7 /5
(208)
Preis-Leistungs-Verhältnis
4,9/5
Funktionen
4,8/5
Bedienkomfort
4,7/5
Kundenbetreuung
4,9/5

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Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.

Eine Bewertung schreiben
5 von 208 Bewertungen angezeigt
Kristen S. Kristen S.
Gesamtbewertung
  • Branche: Computer-Software
  • Untern. Größe: 51-200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Simple yet robust and OUTSTANDING Customer Service

Bewertet am 20.11.2018

When looking to replace our current customer support portal, we looked at several options. Knowing...

When looking to replace our current customer support portal, we looked at several options. Knowing that we wanted a self service platform to maintain documentation, videos, demos, etc., Knowledge Owl (KO) came out on top. Their out of the box solution had much more functionality for the money and was solid.

Once we started uploading content, we had several questions as new users typically do, but the team at KO was ALWAYS ready, willing, and able to assist. Not being the most technical person, I never once felt like I was bothering them.

We also had the KO team assist with integrating our ticketing system and mirroring the CSS of our public site. All was fairly seamless and the team was extremely responsive throughout.

Being that we built our KO site as private where our customers need to log in to access company-specific information, we also utilize KO's password management.

Overall, I could not be more pleased with this solution and the KO team. They are really fantastic, extremely responsive. And, they are constantly improving the platform! Great product and Great People! Thank you KO. We look forward to working with you for a VERY long time to come...

Vorteile

- Robust
- Easy to use
- Customer Service (top notch!)

Nachteile

None that I can think of right now. This company is really doing a great job and from our standpoint is a leader in the knowledge base space.

Antwort von KnowledgeOwl

Thank you so much, Kristen! We super appreciate the awesome review! -Marybeth

Brian W. Brian W.
Gesamtbewertung
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung

KnowledgeOwl wins on customer responsiveness & functionality implementation

Bewertet am 1.4.2016

As someone coming from the high-end CMS authoring tools of Madcap Flare, RoboHelp, and HelpStudio,...

As someone coming from the high-end CMS authoring tools of Madcap Flare, RoboHelp, and HelpStudio, KnowledgeOwl has a lot more of the features that I expect to see from a CMS system with the additional bonus of having a team willing to go the extra mile to implement tweaks for their customers.

It's a perk, especially compared to the stand-alone systems, where "can I do this?" usually returns a response of "you get what you get and LIKE it. Oh, we also just rolled out a $1500 update. Go buy that, it has that little tweak you want. Kind of. But not really. Oh, and you should spend eight hours tracking down a solution to the problem you're having in our forums, because what you want to do isn't part of this release. That's in the next release. We promise."

Not that I'm bitter.

That doesn't seem like much when you're working on a sedate development environment. Having the time to sit down and really chew on some Javascript is part of it, but when your only free time to breathe or do a little research on the site interface issues is during your morning bus commute, it's a huge impact to your daily work routine.

When you're trying to slam out content that changes on a daily basis, not having the time to implement a backend code tweak for your site while keeping up with your dev team's amazing ability to crush deploy deadlines like empty Red Bull cans makes it hard to get those tweaks to your backend integrated in a timely manner. But KnowledgeOwl has been responsive, helpful, and reasonable - to the point where I don't mind waiting a day or so to get an answer back or telling my team "I asked KO about it, they're figuring out a fix for that."

I am not a huge fan of CMS hosting apps and sites from a purist's standpoint, but KnowledgeOwl makes me think I may become a convert.

Erika Y. Erika Y.
Gesamtbewertung
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung

Great customer service, wish there were more capabilities

Bewertet am 29.3.2016

Overall, the software does what it says. It's a great start to get your product's documentation out...

Overall, the software does what it says. It's a great start to get your product's documentation out there. But some basic wiki capabilities are missing. Tags are still new and have a sort of "Phase 1" usefulness about them right now. There is no way to organize the image library, but I see on their product roadmap that this is on their radar. I'm also looking forward to the Glossary feature that is mentioned on their product roadmap, but not yet a capability of the system.

Most importantly, I would LOVE to have a way to link to a specific point in a different article, like you can with some knowledge bases.

The initial setup of the knowledge base is incredibly easy - super user-friendly. When trying the product before buying, I had a tiny test knowledge base up and running in minutes.

Documentation is a little lacking, but the software is intuitive enough that I find I don't have to refer to the documentation very often anyway.

The customer service there is excellent. We have had nothing but the best since day 1. Overall, I'd say our company is happy with Knowledge Owl and are looking forward to the enhancements that will round it out.

Dranilda F. Dranilda F.
Gesamtbewertung
  • Branche: Computer-Software
  • Untern. Größe: 51-200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

One of the best and most seamless solutions we've implemented

Bewertet am 29.3.2019

We looked at many vendors before we evaluated Knowledge Owl, and I can't say enough about our...

We looked at many vendors before we evaluated Knowledge Owl, and I can't say enough about our experience working with the Knowledge Owl Team. From day one, the team continues to amaze me with the level of service they provide. They worked closely with us throughout the setup and implementation phase of our Help Center launch and continue to assist with our very custom and individual needs. Kudos to the entire team for always being responsive and helpful, but special thanks to the Knowledge Goddess / Chief Executive Owl, for leading the team.

Vorteile

Software out of the box is easy to use and customize and Knowledge Owl's documentation is thorough and nicely organized.

Nachteile

I can't think of anything that stands out as a con.

Antwort von KnowledgeOwl

Yay! Thanks so much for the awesome review!

- Knowledge Goddess / Chief Executive Owl

Josh C. Josh C.
Gesamtbewertung
  • Untern. Größe: 51-200 Mitarbeiter
  • Quelle der Bewertung

Gesamtbewertung

HelpGizmo is a great product with a great team at a great price.

Bewertet am 6.11.2014

We were using Zendesk for our knowledge base because they were also our ticketing system, but I got...

We were using Zendesk for our knowledge base because they were also our ticketing system, but I got frustrated with slow development timelines for some features core to our organization. We reached a tipping point and needed an alternative solution. After looking into over a dozen options, I discovered HelpGizmo. Not only did they already have the core features we needed, they were genuinely interested in building the best product possible and asked about the other pain points that existed with our previous service. They were willing to iterate on their product quickly and excellently to make it something even better than the great product I had discovered. It was such a different experience to see how quickly they responded and rolled out really great features that create a lot of value. Best yet, we still use Zendesk for ticketing but HelpGizmo is now our knowledgebase and Helpgizmo integrates with Zendesk so we get the best of what each company offers. Going with HelpGizmo was a great decision and working with their team has been a true pleasure. Highly recommend!

Vorteile

Permissioning by article level
Great article WYSIWYG editor
Outstanding customer service
Variety of layouts
Fantastic price
Integrates with Zendesk ticketing
Fully customizable with a little CSS

Nachteile

Truly can't think of any

5 von 208 Bewertungen angezeigt Alle Bewertungen

KnowledgeOwl Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über KnowledgeOwl.

KnowledgeOwl bietet folgende Kostenpläne an:

  • Beginnt ab: 79,00 $/Monat
  • Preismodell: Abonnement
  • Gratis Testen: Verfügbar

KnowledgeOwl hat die folgenden typischen Kunden:

Selbstständig, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+

KnowledgeOwl unterstützt die folgenden Sprachen:

Englisch

KnowledgeOwl unterstützt die folgenden Geräte:

Android (mobil)

Wir haben keine Informationen darüber, welche Integrationen KnowledgeOwl hat

KnowledgeOwl bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, Chat

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