Checkfront

We have been with check front for 7 years now and we love everything about it. It's simple to use, training new employees to use it is easy, the booking process just flows nicely so it makes sense. Customers also compliment us on how simple and straightforward it is to use. I also feel like they are there when I need them to help me out with any issues I'm having.

I would like to use the waivers section but it didn't quite work for our set up. There's a couple of little things that would be nice to be able to do with the calendar etc. I also which the app was a bit more useful. I usually always send suggestions in when I come across something that I think would be beneficial for everyone.

Customer service is generally helpful when the software or back end service fails. Unfortunately I need to use this a lot.

The user interface and user experience is entirely nonsensical. The most basic, basic thing a guide needs is to check in guests on a tour. Checkfront doesn't even show the guide how many people are on the tour. It doesn't alphabetize the guests, so the guide has to search through a list of randomly sorted names every time a guest comes in. Many guides in our company have refused to use Checkfront at all, and simply don't check in the guests. Many customers show up on our tour without booking, because they said they couldn't figure out the Checkfront booking system. How many customers and how much money have we lost because of the Checkfront UI? We'll never know.