Conversational Cloud
Conversational Cloud
Über Conversational Cloud
LP-Chat
Verbinde dich mit deinen Kunden mit LP Chat, um sinnvolle Echtzeitverbindungen über den richtigen Kanal zu erstellen, einschließlich Websites, sozialen Medien und mobilen Geräten.
LP-Vermarkter
Mit LP Marketer kannst du Interessenten und Kunden mit personalisierten Nachrichten und Angeboten überall auf deiner Website erreichen. Das Ergebnis ist eine personalisierte und überzeugende Website-Erfahrung für jeden Besucher, die Conversion-Raten, Transaktionswerte und Aufbewahrungslevel drastisch verbessert.
LP Wissensdatenbank
Verwandele deine FAQ-Liste in eine leistungsstarke Self-Service-Datenbank. Gib Website-Besuchern die Antworten, die sie suchen, während du ihre Zeit und dein Geld sparst. LP KnowledgeBase integriert sich in andere LivePerson-Kommunikationskanäle und gibt dir Informationen über Besucherverhalten und -bedürfnisse.
LP-Email
Konzipiert für vielbeschäftigten Kundenservice, Helpdesk- und Verkaufsabteilungen, LP E-Mail-Routen, verfolgt und liefert Kundenkorrespondenz schnell und effizient.
Bilder
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Nutzerbewertungen
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Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.
- Branche: Design
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
My experience with Liveengage has been perfect.
Bewertet am 9.8.2018
Liveengage has provided us with an effective medium to communicate with our clients. Thus we have...
Liveengage has provided us with an effective medium to communicate with our clients. Thus we have greatly cut down on financial resource we spend maintaining telephone support, since most of our clients are very much comfortable contacting us via Liveenagege on our website.
Vorteile
Liveengage is very intuitive and thus very easy to use. All of my helpdesk colleagues have no complaints making use of this helpdesk solution ,same for new agent recruits whom we recently introduced to use this.
I am able to monitor the number of web visitors on our website in real time ,and know their geographical location(this has helped the marketing department).I am able to know what part of the website a website visitor I am chatting with is at ,thus making it easy to better address their challenge.
Liveengage is also very mobile friendly ,and this has made it easy for web visitors accessing our website to have a good experience chatting with our helpdesk team.
Nachteile
Liveengage has been our trustworthy helpdesk solution for the last two year period. There is absolutely no complaint from my end.
- Branche: Telekommunikation
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 2.0 /10
LivePerson - Living up Person's expectations
Bewertet am 13.8.2024
Overall it is a great communication tool, it helps us a lot giving supports to our customers. We...
Overall it is a great communication tool, it helps us a lot giving supports to our customers. We can see a lot of information that help us in that journey - and the fact that is not a hard program to use makes everything 100% better. As I said, it is not perfect and it needs some improvements, but it is simply awesome.
Vorteile
Very clean interface, meaning is user friendly. We got used to it easily.
Nachteile
Sometimes the app refreshes all of a sudden, meaning you lost the conversation with customers.
- Branche: Luxusgüter & Schmuck
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Horrific customer service and stability
Bewertet am 19.2.2020
Overall live engage is the worst live chat platform I have worked with. The chat feature often just...
Overall live engage is the worst live chat platform I have worked with. The chat feature often just kicks customers out of their chat which is a terrible experience. I have brought this up multiple times and have had no luck with help. Our account manager is oblivious and only contacts us when trying to sell us something. In general customer service is atrocious. We just had a system outage last 5 hours with no word from our account manager or a customer support representative. We will be finding another service provider as soon as possible.
Vorteile
Ease of use. Reporting package. Dashboard.
Nachteile
Customer service. Service outages. Glitches.
Antwort von LivePerson
We're very sorry to hear you are having such a difficult time with our platform. We strive to maintain a superior uptime, but there are times we are unable to deliver :( Curious to know more about your glitches and how our customer service has been lacking for you. We want to make sure we address this for you immediately having customers get kicked off of chats is unacceptable and should never happen. If you're on our messaging platform, customers' conversations are asynchronous, and the chat history does not get deleted, so this should help. We hope you can reach out to us about these issues so we can resolve them for you ASAP!
- Branche: Unterhaltung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
A better way to connect with web visitors.
Bewertet am 25.8.2018
LiveEngage serves as a connection between my organization and our customers. To my organization...
LiveEngage serves as a connection between my organization and our customers. To my organization ,LiveEngage has gone beyond just being an help-desk solution , it has enabled us segment web visitors based on activities such as the part of our website they visit,how long they spend on a particular web page ,their past interaction with the help-desk team etc
Vorteile
LiveEngage is very user friendly and this is the first quality I look out for in any software solution. It enables customization including HTML integration which makes it easy for organizations to personalize the kind of content which comes along with having LiveEngage on their website.
I like the real time monitoring feature which so makes it easy to know where every web visitor is at,on every given time.The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.
Nachteile
It takes a while and some in-house training for new users to effectively maximize the benefits of LiveEngage. However ,this tedious learning curve has an huge return on investment for every organization using LiveEngage.
- Branche: Computer-Software
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Great software but could use some upgrades
Bewertet am 19.3.2019
Vorteile
The ability to pull reports is great. You can set custom dates and filter by specific departments if this software is being used by multiple departments. This helps easily track metrics such as average interaction times, wait times, and any abandoned interactions. This software also makes addressing customer concerns quick and easy in real time. Customer account details display when the interaction is taken.
Nachteile
The cons I saw with this software is the inability to prioritize chats or allow chats to be taken based on 'cherry-picking'. When you have paid support modals, the ability to be able to pull those interactions right away would be beneficial. You can only take interactions in the order that they are received in the queue. Support issues take a while to resolve.
Antwort von LivePerson
Thank you for your review! In regard to the con you specified, you should work with your account manager to set that up! We DO in fact offer a configuration where certain departments, agent groups, or specific agent can get priority in receiving messages. You can also set up messages that come into specific departments (ie. message coming into support department vs sales department) to be prioritized over others so that higher-urgency messages can be responded to before lower-priority messages! Please do reach out to your account manager to implement this :) Thank you for taking the time to leave us a review!
Conversational Cloud Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Conversational Cloud.F. Welche Preispläne bietet Conversational Cloud an?
Conversational Cloud bietet folgende Kostenpläne an:
- Ab: 1,00 $/Monat
- Preismodell: Abonnement
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von Conversational Cloud?
Conversational Cloud hat die folgenden typischen Kunden:
2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von Conversational Cloud unterstützt?
Conversational Cloud unterstützt die folgenden Sprachen:
Englisch, Spanisch
F. Unterstützt Conversational Cloud mobile Geräte?
Conversational Cloud unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert Conversational Cloud?
Conversational Cloud kann in folgende Anwendungen integriert werden:
Instagram, Meta for Business, Microsoft Dynamics GP, NetSuite, Salesforce Sales Cloud, SugarCRM, Twilio, Twitter/X, WhatsApp, Zendesk Suite
F. Welche Varianten der Kundenbetreuung bietet Conversational Cloud an?
Conversational Cloud bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat
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