LiquidPlanner

This software helps our agency thrive and manage a lot of work with ease. We have out entire in house team as well as select contractors set up in this tool for our time tracking and project management of tasks and projects. It offers tons of flexibility and allows us to follow a hybrid waterfall/agile approach to managing work. Schedules are easy to create and export on the fly, reassigning team members and forecasting are easy, etc. It's also very easy to prioritize project work and escalate accordingly and look out and plan months in advance.

Might be a little outdated feeling in that there isn't a Trello-style board to drag and drop projects/tasks/people, though there is a similar functionality still built in to the tool. It's also not really designed to allow external project teams (your clients) into the system, but there are workarounds.

It allows for multi-platform communication between teams that are separated by distance and also time. Since project statuses are sent to email, I can respond through my email back to the software to offer updates and answers when I am away from my desk.
The drag and drop capability of including word, spreadsheeet and pdf files allows for information to be posted to the project entry allowing us to maintain project oversight at all times.

It can be complicated to new users. The interface isn't immediately clear for helping a new user understand what the product can offer. While I can respond to a email sent to me from the software, I cannot email the project directly for status updates.

LiquidPlanner helps us stay organized and keeps all of our team's communications in a centralized place. I like that the scheduling and prioritization of projects is flexible. And I like that we can adjust the number of seats each month as the size of out team and freelance staff changes.

It seems difficult for people to catch on to the UI quickly. Most of our staff took a while to adjust to the way LP works and how to most effectively use the software. It might be worth looking into more user testing to find ways to make the navigation and data entry more intuitive.

The automatic resource allocation, and automatic scheduling. Their customer support has been amazing from the LP team.

Has been difficult for building internal dashboards to track all our revenue data. This is greatly improving and look forward to the new enhancements.