Über Fuze

Lizenzierte oder gehostete Softwarelösung, die Kunden, Partnern, Mitarbeitenden und anderen Stakeholdern im Ökosystem deines Unternehmens Multi-Channel-Support bietet. Die Kundenbetreuung ist erst der Anfang. Umfassende und modulare Software-Suite, die nur einen Webbrowser benötigt. Langfristige Vereinbarungen ebenso wie ein Modell auf monatlicher Basis möglich. Zu den Modulen gehören: Wissensdatenbank, Fallmanagement, Kontaktverwaltung, Feedbackmanagement, Chat, sichere Zwei-Wege-Kommunikation, Communityantworten, Communityideen, Communitygespräche und Wissensmanagement. Kunden sagen, dass Fuze Suite viel einfacher zu bedienen und zu verwalten sei als Konkurrenzlösungen von RightNow, Parature und anderen. Nahtlose Integration mit Websites und grenzenlose Integrationsmöglichkeiten mit FuzeDigital Web Services. Für den Enterprise-Einsatz mit nutzungsbasierter Preisgestaltung, dank der die Lösung für Unternehmen jeder Größe erschwinglich ist.


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Fuze

4,1 (74)
VS.
Häufig bewertet

Startpreis

15,00 $
Monat
40,00 €
Monat

Preisoptionen

Kostenlose Version
Kostenlose Testversion
Kostenlose Version
Kostenlose Testversion

Funktionen

26
95

Integrationen

Keine Integrationen gefunden
99

Bedienkomfort

4,4 (74)
4,5 (412)

Preis-Leistungs-Verhältnis

4,0 (74)
4,0 (412)

Kundenservice

3,8 (74)
4,2 (412)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Dialpad

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Nutzerbewertungen

Gesamtbewertung

4,1 /5
(74)
Preis-Leistungs-Verhältnis
4,0/5
Funktionen
4,0/5
Bedienkomfort
4,4/5
Kundenbetreuung
3,8/5

Hast du Fuze bereits?

Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.

Zeigt 5 von 74 Bewertungen
D. SKye
D. SKye
Gesamtbewertung
  • Branche: Computer-Software
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Enterprise level telephony, in the cloud

Bewertet am 5.12.2017

The largest benefit is not having to replace/upgrade aging hardware and software, we don't have to...

The largest benefit is not having to replace/upgrade aging hardware and software, we don't have to manage equipment at our sites anymore, all the heaving lifting is in the cloud.

Vorteile

Fuze is a fully featured UC in the cloud, providing telephone calls (with a full backend of call flows, agents, incoming, outgoing, etc), collaboration and meetings (from 1 to thousands of participants), voicemail, and multiple types of endpoints such as physical phones, SIP clients, Windows and Mac desktop client, Android and iOS mobile clients. It has all the features you need, without the headaches of managing PBXs and servers.

Nachteile

Fuze is still developing its Browser based client, we would really like that because currently there isn't a way to run the Fuze "Desktop" experience on Linux. Once they finish the web client there will be that capability. Their customer support needs to be sized up a bit too, sometimes it takes too long to get things resolved (they get resolved, but the length of time needs to be reduced)

Jonathan
Jonathan
Gesamtbewertung
  • Branche: Personalwesen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Everything we wanted

Bewertet am 14.10.2020

Overall experience has been positive - and we are pleased with the selection. Full adoption has...

Overall experience has been positive - and we are pleased with the selection. Full adoption has been easy and users love it. Customer support is good - although I would like all users to be able to access support rather than being mediated through my IT.

Vorteile

Well designed UI make the product a pleasure to use. The features we use all day, every day, just work in a very user friendly way. It doesn't have feature bloat that confuses people - it just works.

Nachteile

the collaboration/video component of the software is relatively expensive as an addon and isn't as slick as the messaging calling product. Its good, but not as good as Zoom/Teams.

In Betracht gezogene Alternativen

Dialpad, Aircall und RingCentral MVP

Warum Fuze gewählt wurde

NFON UI on PC was dreadful and it was calling only -- wanted to integrate calling (internal and external), chat. At the time (pre-COVID) we did not specifically want video conference although we added that later.

Zuvor genutzte Software

NFON

Gründe für den Wechsel zu Fuze

8x8 was more expensive and although the product was well integrated, users didn't like the UI. RingCentral - chat and calling were not integrated. Again UI not as good as Dialpad - we liked this - good UI, but were concerned by the size of the business in Europe and ability to support us. Aircall - promising but seemed more geared to <10 users and startups.
Ikaika
Gesamtbewertung
  • Branche: Unternehmensberatung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 2.0 /10

Keep Looking

Bewertet am 30.8.2018

The bottom line: Fuze's service is reliable, but it starts with a high price tag and because of...

The bottom line: Fuze's service is reliable, but it starts with a high price tag and because of the missing functionality, it goes even higher because of the extra man hours that you need to bring their system up to par.

Vorteile

We came to Fuze from a home built system. As our company grew, our system became harder and harder to manage and we started to have outages because of the stress that was put on our servers. When we switched over to Fuze I set myself on their outage alerts and although I was alerted to an outage or service disruption, I only felt the impact of an outage twice in three years.

Nachteile

If you call in on the support line, you will get a company called answer one which will create a ticket for you. You can get people on the line when you have an emergency, but I've only been able to get a person transferred to me twice. The other times they called back within an hour.

It is not easy to understand what you are being billed for, so the bill can creep up with stuff that you no longer need.

You don't have control over provisioning your phones. You have to call in or submit a ticket and although the SLA for those types of requests is 48 hours it is hardly reached if you don't follow up. I've had to wait for more than a week which meant that our new hires got to do busy work for at least 4 days after training.

Reports are inaccurate. For our call floors, we pay bonuses based on the amount of work that the agent puts in. The report have been inaccurate enough times that we now have to verify that the report is running after we run the report.

Prajjwal
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Free-flowing interaction and communication

Bewertet am 10.5.2023

Fuze has helped our company by facilitating better teamwork and communication, boosting productivity...

Fuze has helped our company by facilitating better teamwork and communication, boosting productivity and morale. Fuze has helped people communicate and share information in real-time, eliminating the need for time-consuming meetings and emails by allowing for the rapid recording and sharing of screen, camera, and voice video. Fuze has also helped teams work together on real-time projects and presentations, improving their ability to make decisions and solve problems.

Vorteile

To begin, this group communication and collaboration tool has been essential in improving productivity and morale within our company. Fuze is a good video platform that allows us to shoot and share screen, webcam, and voice videos rapidly; this tool has enhanced internal communication by reducing the need for lengthy emails and in-person meetings. Moreover, it has significantly impacted team cooperation; by filming and sharing films, we can efficiently give and receive feedback, ask and answer questions, and solve problems even when we are not physically in the same spot. I appreciate the best that we can work together on projects, presentations, and more in real-time using the live recording tool.

Nachteile

One major drawback of Fuze is that the audio and video quality can vary widely depending on the user's internet connection speed and the quality of their microphone and camera, which can lead to poorly recorded films that are difficult to understand.

José Elías
José Elías
Gesamtbewertung
  • Branche: Buchhaltung
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 9.0 /10

Great substitute for Skype

Bewertet am 3.12.2018

We are using fuze to comunicate intercompany, which is fantastic since I feel that Fuze is much...

We are using fuze to comunicate intercompany, which is fantastic since I feel that Fuze is much more intuitive than Skype, has more options in a clearer way (like when you share an image in a group conversation you just click it, unlike Skype in which you have to look for it), Also I think that since the mobile app isn't as intrusive as the Skype Mobile, most users do not really mind having the app to be connected at all times.

Vorteile

What I like most about Fuze is that the desktop version and the mobile version aren't as intrusive as Skype is. Also it's super easy to make a meeting, you have your "room" number so anyone who wants to have a meeting only has to have that number and presto! Which leads me into the contacts, whenever you look for a contact you search them by name a lot easier than Skype as well as by corporate e-mail. I think that it's also a nice touch to have the emoticons you use on your cellphone on the desktop app as well, it's a nice touch.

Nachteile

What I didn't like was that for example if you want to add some contact into your favorites you need to interact with them in any way, I find it easier by chat but can be annoying if you have no real reason to start a conversation. Also the Outlook extension is kinda heavy and may dull or slow your outlook sometimes.

5 von 74 Bewertungen angezeigt Alle Bewertungen

Fuze Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Fuze.

Fuze bietet folgende Kostenpläne an:

  • Ab: 15,00 $/Monat
  • Preismodell: Abonnement
  • Gratis Testen: Nicht verfügbar

Fuze hat die folgenden typischen Kunden:

Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000

Fuze unterstützt die folgenden Sprachen:

Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Finnisch, Französisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Norwegisch, Schwedisch, Spanisch, Tschechisch

Fuze unterstützt die folgenden Geräte:

Wir haben keine Informationen darüber, welche Integrationen Fuze hat

Fuze bietet folgende Optionen für Kundensupport:

Chat

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