GeoOp

GeoOp

Field Service Management made easy for Trades and Services.

4.1/5 (47 Bewertungen)

GeoOp Übersicht

GeoOp is complete job management all wrapped into a low cost, easy to use service with premium support. It's wherever you and your team are and can be used on any device.
It really is job management made easy; designed for trade and service businesses, from plumbers to health care workers, it’s simple to manage field staff’s job sheets and the wider business.

With client and job information all centralised, it’s painless to create, assign and schedule jobs whilst accurately tracking field staff’s time and job status. You can even quote, invoice and receive payments on the go. You'll be like; “Where has GeoOp been all my life!?”

Preis

Beginnt ab
70,00 $/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Australien, Kanada, Europa, Vereinigtes Königreich, Vereinigte Staaten von Amerika

Unterstützte Sprachen

Englisch

GeoOp Bewertungen

Gesamtbewertung
4.1/5
83% Positive Bewertungen
23
Ausgezeichnet
16
Sehr gut
2
Durchschnitt
2
Gering
4
Schlecht
Bronie N.
Mit Google übersetzen

Geoop appraisal

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 21.9.2016
Quelle der Bewertung: GetApp

Very handy, easy to use, easy to add information , makes managing our jobs a breeze! We have a staff of 16 electricians, and we used to on a handwritten paper system with job cards, now everything can be done on the staff phones and is easy for them to upload photos, coc's and other information about the job. The Audio feature on the app is great so they don't have to text in the description, plus on the work report we can get exactly what hours they have done this week, for payroll.
Has met most of our expectations.

Vorteile

Customer detail provision,
Timesheet report
Audio feature

Nachteile

Can't upload when not on line (we have signal issues here in wehangarei and nothing can be added if the signal is out) would be great if we could still enter the data on the app itself and it would upload when in signal.
Inventory not on app itself only oline.
Cant report or print out list of whats billed and whats not, atleast I havent figured out how to do this in reporting

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Verified Reviewer
Mit Google übersetzen

Great bookings manager

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 20.9.2016
Quelle der Bewertung: GetApp

We are a service company with multiple technicians and service offerings. GeoOp makes it easy to manage the schedules for everyone even when they're out on a job. Invoicing is super easy with the xero integration and it's easy to see a clients entire job history which is a great tool for us. The job sheet creation tool is perfect for keeping up to date with jobs and ensuring our technicians have all the info they need out on a job. GPS tracking is also a great feature as we are often in rural locations. Some updates in certain areas would be useful such as easier option for alternative billing address, map showing clients locations and an area for client diary notes would be awesome.

Vorteile

Great customer support, easy to use, works with all devices and simplifies our client and job management.

Nachteile

As above, having a few extra features such as client locations map and an extra tab for diary notes would be awesome! Making the billing details easier would also be a great improvement (ie: not having to create a whole seperate client for the billing to go to).

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

6.0/10
Michael E.
Mit Google übersetzen

Game Changer

Täglich für 1-5 Monate genutzt
Bewertet am 6.12.2016
Quelle der Bewertung: Capterra

I had been pondering the software for a small arm of my business, of about 5 field workers, and decided to give it a go, within a week, I was so shocked by its impact on my business I rolled it out across all departments, the workgroup functionality is outstanding for skills & operatives working geographic location allowing individual branches within one organisation. We went from 5 licences to 50, the company is New Zealand based but my Account manager is UK based and actually located with 10 miles of my office), this don't really matter, as I have had a 1 hour online demo, email contact and a telephone call to discuss costs, so simply being UK based goes a long way. Regarding the cost, I could see how a small business could literally grow a business overnight, my business had already grown and built an infrastructure of each are of our business. Logging new jobs, Quoting new jobs, dispatching jobs, keeping records on file, the list goes on but by bringing them together within one piece of software will minimize a huge amount of none productive time spent in our office so our team can focus on more worthwhile areas of the business. I am continually adding more and more teams onto our system once you achieve the package for 50 people the cost increases in lots of 10, up to 200, then you ring them up. Whatever plan you opt for, your savings will be a minimum of 10 times that, plus with the functions available for Quote & Invoice it will assist in capturing all those little jobs that add up. Buy it now!

Vorteile

Scheduling, dispatch, quoting, invoicing, work orders adding multiple visits to jobs, plus goods, notes & pictures and signatures the list goes on!

Nachteile

Haven't found any yet.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Andrew P.
Mit Google übersetzen

Unreliable, has so much potential but always having issues with tech support

Bewertet am 28.9.2015
Quelle der Bewertung: GetApp

I have been using geeop for over a year and nothing but issues and just having to find work arounds. I give the tech support (Daniel) credit that they acknowledge the issues quickly but getting them fixed can take days or weeks.

1) today is Monday, our busiest day for scheduling and geoop is down again, i can't create any jobs, i can't assign any staff and nothing is saving. This would be a once a fortnight occurence

2) The app has delays, you can update a status in desktop (new enquiry, booked etc) and it may not change in the app for hours, even when refreshed.

3) The desktop system can appear that you are logged in, when you start creating a job and then try to save it, it appears you are timed out and you have lost all that data that you have entered.

4) When you drag one visit from one day to another, the time in the lower left hand corner of the visit stays the same so it can make it confusing when letting customers know when their actual time is.

- these are just 4 ongoing issues that i can think of, there have been over 30 emails to tech support from our company.

It is really difficult having to work around this program and look forward to finding another solution soon for our staff. Its consumed well over an hour of our day today with no productivity and does not help streamline anything at all. The company appears to release un-tested updates that cause more issues than previous, wait for the complaints to come in then work around fixing them.

Really disappointed in this software and look forward to finding an alternative, we can't keep running our business like this.

Vorteile

- integration with XERO. but even this has had its issues in the past.

Nachteile

- slow and unreliable, constant crashing
- app and desktop issues syncing (especially times and flags)
- inability to remove days from calendar (we all use macbooks with 11" or 13" small screens and you have to see SAT/SUN on the calendar) which is a wast of 20% of our screen.
- clients have to be assigned a physical address when creating them, even though we have no need for one to be entered. Each time we have to make something up.
- i could go on...

Antwort von GeoOp

Hello Andrew – I am very sorry to hear about the problems you have been experiencing. Yesterday we did experience some intermittent performance spikes and these have now all been resolved.

I will get our head of support to contact directly today and discuss, can you please email support@geoop.com - Attention Gareth Bristow, and include your business name and contact number so we can call you as soon as possible.

Kindest Regards
GeoOp

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Ken T.
Mit Google übersetzen

This is a Great program that has helped our business with organization and billing

Täglich für 6-12 Monate genutzt
Bewertet am 25.10.2016
Quelle der Bewertung: GetApp

We are a small Electrical and Solar Contractor with 13 employees. We us Geop to schedule and track small jobs and service work. As the jobs come in they are entered into Geop and the service technicians can see the pending jobs or scheduled jobs and plan their days accordingly.

Vorteile

This program has everything we were looking for from Customer lists with addresses and mapping software, Ability for a secretary to enter and assign work remotely, Complete parts list to draw from. and ability to schedule return visits.

Nachteile

We are disappointed in the amount of time it takes to compile a list of part used on a job. The search interface is clumsy and needs to have contact with the internet all the time as the parts list is not on the device. There needs to be a quicker easier way to add parts to the job. Customer list as well is not stored on the device and needs to be connected to the internet .

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

8.0/10

GeoOp Preis

Beginnt ab
70,00 $/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Licence based model - starting at $70.00 per month for 2 licences.

GeoOp Funktionen

  • API

  • Aktivitäts-Dashboard
  • Aktivitäts-Verfolgung
  • Anpassbare Berichterstellung
  • Audit Trail
  • Automatische Benachrichtigungen
  • Benutzerdefinierte Felder
  • Berichterstattung und Statistik
  • Bestandsverfolgung
  • Compliance Management
  • Daten-Import / -Export
  • Dokumentenspeicher
  • Echtzeit-Berichterstattung
  • Echtzeit-Daten
  • Integration von Dritten
  • Inventarverwaltung
  • Rechnungsmanagement
  • Wirtschaftsprüfung
  • Workflow-Management
  • Überwachung

Zusätzliche Informationen für GeoOp

Schlüssel-Features von GeoOp

  • Android App
  • Assign jobs based on staff location
  • File Attachments to Jobs
  • GPS Tracking - Staff and Assets
  • Geo Scheduling
  • Global phone and email support
  • Integrations - Xero, Freshbooks, Navman, iAuditor
  • Invoicing and Billing
  • Job Quoting
  • Job Templates & Reporting
  • Job notifications via App popups & SMS
  • Map view and directions to the job
  • Mobile invoicing
  • Real-time Job Scheduling
  • Record Parts & Labor
  • Recurring Jobs
  • Store photos manuals & other PDFs
  • Web Services Access
  • Windows 8 & Mobile app
  • iPhone & iPad apps

Vorteile

+ Our designs are not locked down. We’re always listening to what you have to say and improving your experience.

+ Easy to pick up but hard to put down. Job management software you and your team will love.

+ We won’t add to your admin we will dramatically reduce it. Let GeoOp do the heavy lifting while you do more of what you love.

+ Our security measures are world-class ensuring your information is kept much safer than in a filing cabinet or server in your office.

+ Android or iOS we have a beautifully designed app for whatever device you prefer. Make mobility work.

GetApp Analyse

A simple, out-of-the-box field service management solution, GeoOp helps businesses move away from clunky, complicated, and expensive systems or extensive paper and fragmented solutions by allowing real-time data usage and sharing between the home office and field personnel. With GeoOp’s numerous built-in features, you no longer need to assign jobs, track their progress, and create invoices using disparate tools such as spreadsheets, calendar apps, a whiteboard, and an invoicing system.

GeoOp enables entrepreneurs to literally take their business anywhere with them through a centralized data repository where quotes, pending and ongoing jobs, recurring jobs, client data, job site photos, file attachments, invoices, and more can be accessed whenever, wherever from any Internet-connected device.

Its core features include real-time scheduling and GPS tracking, paperless job administration, record management, integration with other business apps, reporting, and mobility.

GeoOp maintains a simple, easily navigable dashboard that can be branded and customized.

Was ist GeoOp?

Job management in the field service industry traditionally entails a lot of “office to field and vice versa” exchanges through phone calls, text messaging, and other channels for everybody to be on the same page. Instances when fieldworkers are made aware of an emergency or additional job assignment only when they get back to the office aren’t unheard of. And of course, there’s the never-ending paperwork that needs to be organized at the end of the day.

GeoOp is a multi-featured job management solution that can automatically send out SMS and popup notifications whenever an update to a job order is posted, a new job is created and assigned, among others. It provides driving directions, and allows field personnel to invoice their clients and capture electronic signatures from their mobile devices.

The mobile app can be downloaded on Apple, Android, and Windows devices.

The GeoOp mobile app enables field service personnel to do their jobs right through updated job information, client data, maps, and driving directions.

GeoOp Hauptfunktionen

Real-Time Scheduling and GPS Tracking

With GeoOp’s GPS tracking system, you know where your staff and other assets are in real time. When job requests are phoned in, you simply log the details into GeoOp and assign the job based on skill, availability, or worker location, depending on what best fits.

Once a job is assigned, the staff can be duly notified via popups and SMS, and accept or reject the assignment as necessary. GeoOp also provides the most efficient driving routes to save on travel time and fuel costs.

GeoOp uses data from the GPS tracking devices installed in your vehicles to track the location of your staff and fleet in real time.

Paperless Business Administration

Quotes, job sheets, file attachments, invoices, inventory, revenue statements, expense summaries – these and many more are part of everyday field service administration. While they’re necessary to drive a business to profitable levels, they take up considerable time and labor resources. If you’re using several different apps to manage each, redundant data entry can stunt your company’s growth due to lost time and business opportunities.

GeoOp enables organizations to easily turn a quote into an open job order, a completed job into an invoice, and a paid invoice into an accounting entry with just a few mouse clicks – no more paper printouts to send to concerned parties. Because all your records are stored in a central data hub that you can access on demand anytime, anywhere, no longer are you limited to your desk to effectively manage jobs, your workforce, clients, and your company’s financial health.

GeoOp's centralized data hub and integration with various third-party systems reduce the need for paper printouts and keep manual data entry to a minimum.

Record Management

With GeoOp, essential data is kept in one place – input once, shared, and updated as necessary. Updates are synced across users’ devices in real time, and automatic alerts ensure the right people are equipped with the right level of information to get things done.

With client information, workforce files, job records and histories, as well as photo attachments, PDFs, and manuals in one centralized repository, data search and retrieval no longer requires hours of digging through stacks of files. Users are also ensured of up-to-date information no matter what device they access the data from.

Because every piece of data your company tracks is in a single location, search and retrieval can happen within a few seconds' time.

Reporting

For comprehensive visibility into the status of your field service business, GeoOp has a built-in reporting functionality that allows you to generate reports by staff member, client, job, charge, staff role, business type, job status, and lead source.

Other reports that can be created include staff list, jobs list, message history, and invoicing reports.

Reports offer insight into how a company fares versus targets. GeoOp provides various reporting filters so you're only shown the information you need at any given time.

Mobility

GeoOp’s mobile capability empowers field personnel to send/receive messages to/from the home office, and the home office to track the whereabouts of their staff, vehicles, and other assets in real time. While on the job site, fieldworkers have the ability to update job sheets, track time, add photos and files, record parts and labor, draft payments, attach customer signatures, and take payments on the fly.

Parts and their associated costs and prices are stored in the system, so quotes for additional jobs can be created without fear of under- or overcharging, sent to customers, and subsequently converted into an open job post-customer acceptance, allowing your company to score more businesses faster.

Fieldworkers can perform various admin tasks with the GeoOp app on their mobile devices. Creating invoices for every completed job is just one of them.

GeoOp Integrationen

GeoOp supports integration with the following third-party apps: Xero, FreshBooks, MYOB, Unleashed, Navman, EROAD, iAuditor, and ArmadaGPS. Integration with QuickBooks Online is coming soon.

GeoOp Preis

GeoOp offers several subscription options depending on the number of licenses your company needs: up to two licenses, $39 per month; up to five licenses, $59 per month; up to 15 licenses, $139 per month; up to 50 licenses, $399 per month; up to 150 licenses, $1,050 per month. For more than 150 licenses, pricing can be obtained from their sales department.

A free 14-day trial is also available.

GeoOp Fazit

  • All-in-one field service management solution that provides real-time visibility into your day-to-day field service operations
  • GPS tracking of your fieldworkers, vehicles, and other assets
  • Works on the iPad, iPhone, iPod Touch, Android, and Windows 8 devices
  • Integrates with common accounting apps like Xero, FreshBooks, and MYOB
  • User interface that’s easily navigable, designed for simplicity, customizable, and brandable
  • Can work in any country where there are Internet, tablets, smartphones, and Google Maps

GeoOp Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über GeoOp.

F. Welche Preispläne bietet GeoOp an?

GeoOp bietet folgende Kostenpläne an:

Beginnt ab: 70,00 $/Monat

Preismodell: Abonnement

Kostenlose Testversion: Verfügbar

Licence based model - starting at $70.00 per month for 2 licences.

F. Was sind die Hauptfunktionen von GeoOp?

GeoOp bietet die folgenden Funktionen:

  • Android App
  • Assign jobs based on staff location
  • File Attachments to Jobs
  • GPS Tracking - Staff and Assets
  • Geo Scheduling
  • Global phone and email support
  • Integrations - Xero, Freshbooks, Navman, iAuditor
  • Invoicing and Billing
  • Job Quoting
  • Job Templates & Reporting
  • Job notifications via App popups & SMS
  • Map view and directions to the job
  • Mobile invoicing
  • Real-time Job Scheduling
  • Record Parts & Labor
  • Recurring Jobs
  • Store photos manuals & other PDFs
  • Web Services Access
  • Windows 8 & Mobile app
  • iPhone & iPad apps

F. Wer sind die typischen Nutzer von GeoOp?

GeoOp hat die folgenden typischen Kunden:

Freie Mitarbeiter, Großunternehmen, Mittlere Unternehmen, Non-Profit, Öffentliche Verwaltung, Kleine Unternehmen

F: Welche Sprachen werden von GeoOp unterstützt?

GeoOp unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet GeoOp an?

GeoOp hat folgende Preismodelle:

Abonnement

F. Unterstützt GeoOp mobile Geräte?

GeoOp unterstützt die folgenden Geräte:

Android, iPhone

F. Mit welchen anderen Applikationen integriert GeoOp?

GeoOp kann in folgende Anwendungen integriert werden:

9 Spokes, Amanuens, Appenate, Bitium, Forms On Fire, FreshBooks, MYOB Essentials, Unleashed Software, Xero, Xero

F. Welche Varianten der Kundenbetreuung bietet GeoOp an?

GeoOp bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen