Zoho CRM

Multichannel-CRM für Unternehmen aller Größen

4,2 /5 (4493 Bewertungen) Eine Bewertung schreiben

Zoho CRM Übersicht

Was ist Zoho CRM?

Zoho CRM ermöglicht kleinen und großen Unternehmen dank einer umfassenden Customer Relationship Lifecycle Management-Lösung das Management von unternehmensweitem Vertrieb, Marketing und Kundensupport sowie Service- und Bestandsverwaltung über ein einziges System.

Sales Force Automatisierung:

Ein gutes CRM motiviert die Teams und Unternehmen, die es nutzen. Ein intelligentes CRM gibt dir alle benötigten Informationen auf eine einfach nutzbare Art und Weise. Das ideale CRM bietet eine Lösung, um deine Prozesse von Anfang an zu vereinfachen. Zoho CRM umfasst das Gute, das Intelligente und das Ideale in einem unternehmensreifen Paket. Zoho CRM unterstützt die Automatisierung von Verkauf, Prozessen und administrativen Verantwortlichkeiten, um die Verkaufseffektivität von Verkaufsprofis zu verbessern.

Marketingautomatisierung:

Mit der Marketingautomatisierung von Zoho CRM kannst du Marketingaktivitäten effektiv planen und die Qualität der Leadgenerierung verbessern. Darüber hinaus kannst du die Leistung und Effektivität (ROI) von Kampagnen messen.

Kundensupport und Service:

Die Cases and Solutions-Funktionalität von Zoho CRM ermöglicht es dir, den unternehmensweiten Customer Support-Prozess zu rationalisieren und eine bessere Integration zwischen Sales und Customer Support Prozesse in einem System zu ermöglichen.

Bestandsverwaltung:

Zoho CRM Inventory Management hilft dir, nahtlos zwischen Pre-Sales- und Post-Sales-Aktivitäten in einer einzigen Anwendung zu integrieren. Darüber hinaus kannst du die Beschaffung von Waren oder Dienstleistungen aus der Liste der bevorzugten Lieferanten nachverfolgen.

Zoho CRM Übersicht

Kosten

Beginnt ab
12,00 $/Jahr

Preisoptionen

Gratis Testen
Kostenlos
Abonnement
Preis-Leistungs-Verhältnis

Zoho CRM Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Vereinigte Staaten von Amerika, Kanada, Vereinigtes Königreich, Australien, China und 5 weitere , Indien, Japan, Deutschland, Brasilien, Mexiko
Unterstützte Sprachen
Arabisch, Chinesisch (traditionell), Chinesisch (vereinfacht), Deutsch, Dänisch und 22 weitere , Englisch, Finnisch, Französisch, Hebräisch, Indonesisch, Irisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Taiwanisch, Thai, Tschechisch, Türkisch, Ukrainisch, Ungarisch

Medien

Zoho CRM's home screen with fully customizable dashboards.
Zoho CRM's lead management module gives businesses a way to easily manage all leads.
View lead details and perform multiple other actions.
Manage the way your business is run with intelligent reporting that breaks down key metrics relating to your sales trends, marketing campaigns, team performance, and more.
Zoho CRM's dashboard view provides analytical insights that gives you a detailed overview of all the important data.
Visualize the sales pipeline, know your deal stage and estimate your future revenues.
Unified Setup allows you to personalize Zoho CRM to your business specific needs.
Videos zu Zoho CRM Videos zu Zoho CRM Zoho CRM Screenshot: Zoho CRM's home screen with fully customizable dashboards. Zoho CRM Screenshot: Zoho CRM's lead management module gives businesses a way to easily manage all leads. Zoho CRM Screenshot: View lead details and perform multiple other actions. Zoho CRM Screenshot: Manage the way your business is run with intelligent reporting that breaks down key metrics relating to your sales trends, marketing campaigns, team performance, and more. Zoho CRM Screenshot: Zoho CRM's dashboard view provides analytical insights that gives you a detailed overview of all the important data. Zoho CRM Screenshot: Visualize the sales pipeline, know your deal stage and estimate your future revenues. Zoho CRM Screenshot: Unified Setup allows you to personalize Zoho CRM to your business specific needs.

Zoho CRM Bewertungen

Zoho CRM Bewertungen

Gesamtbewertung
4,2
/
5
Ausgezeichnet
2135

Sehr gut
1555

Durchschnitt
603

Gering
139

Schlecht
61

Preis-Leistungs-Verhältnis
4,2
Funktionen
4,2
Bedienkomfort
4,1
Kundenbetreuung
4
82% haben diese Anwendung empfohlen
Shawn B.

A CRM for the Masses

Overall, I would strongly recommend ANY business to try it out. Check out the free version and you'll still get a lot of value out of it.
Their Paid versions are absolutely worth it.
We started off with a Free version and then graduated into 3 Pro Users and it was a great experience.
The Customer Support Team is EXCELLENT and they really spend the time with you to get you up and running and will offer other real-world examples. I feel they really want their product to work so they're dedicated in assisting even the novice amongst us.


Mit Google übersetzen
Damian C.

A functional CRM that does the basics and more, well. Fits a business of any size.

I think there are some very good functions and features in Zoho CRM. It is easy easy to use and also has a raft of potential add-ons in the Zoho Suite that can be used at a small cost such as Zoho Sign which is so simple to use along with Zoho Survey. It can be White Labelled which I like.


Mit Google übersetzen
Verifizierter Rezensent

WORST SUPPORT TEAM


Mit Google übersetzen
Faruk A.

It delivers what's promised

It is good. You get what you pay. I like the software and it is easy to use. I think it makes sense having a CRM consultant before setting it up at the beginning to make sure that you don't need to migrate things, and also it may help you optimise your costs.


Mit Google übersetzen
Verifizierter Rezensent

My Favorite Email Service

If you are just starting out with a business or company and you want to make your business sound more professional, you really need Zoho. I had a great experience,even signing up with multiple email addresses. Now I just have the one email address and have a professional email completely for free. However if you want to have more flexibility, you may need to consider the paid plan. There are really not many cons when it comes to Zoho.


Mit Google übersetzen
Shawn B.
Branche: Informationstechnologie & -dienste
Untern. Größe: 11-50 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

A CRM for the Masses

Monatlich für Mehr als 2 Jahre genutzt
Bewertet am 7.5.2020
Quelle der Bewertung: Capterra

Overall, I would strongly recommend ANY business to try it out. Check out the free version and you'll still get a lot of value out of it.
Their Paid versions are absolutely worth it.
We started off with a Free version and then graduated into 3 Pro Users and it was a great experience.
The Customer Support Team is EXCELLENT and they really spend the time with you to get you up and running and will offer other real-world examples. I feel they really want their product to work so they're dedicated in assisting even the novice amongst us.

Vorteile

This is a very low-cost CRM for Small Businesses that are interested in tying out to see if this can really work for them.
It beautifully and seamlessly integrates with Outlook and you can use ZohoCRM for most (if not all) your communications with clients and prospects.
The interface is easy to understand and you can get most things done intuitively.

Nachteile

Extracting out a list of all your prospects/customers into ONE Excel sheet became a painful experience because as simple as we assumed it to be it actually become fairly cumbersome. Maybe we didn't have the in-depth experience.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Damian C.
Branche: Unternehmensberatung
Untern. Größe: 11-50 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

A functional CRM that does the basics and more, well. Fits a business of any size.

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 22.10.2020
Quelle der Bewertung: Capterra

I think there are some very good functions and features in Zoho CRM. It is easy easy to use and also has a raft of potential add-ons in the Zoho Suite that can be used at a small cost such as Zoho Sign which is so simple to use along with Zoho Survey. It can be White Labelled which I like.

Vorteile

It ticks our list as a Cloud-based solution after moving from a system on a shared network drive operation. You receive quite a lot for the price. It is built around the sales funnel/channel and does this well. It gives you all the functionality within the leads or accounts fields to record meetings, interactions, emails, phone calls, emailing directly from Zoho and calling from Soho if using a VOIP system.

It's actually got good 3rd party cross-functionality with 365 or G-Suite, I use the former with excellent Outlook usage.. Chat functions or messages are easy and can be linked to a client or user and sometimes are a better way to record the customer record that on ordinary business email.

I have only needed to contact the support team a few times but each time has been very quick and a swift resolution.

I have used some of the automated marketing features and it is definitely something that I will utilise more with any web info request funnelled to Zoho.

Nachteile

The UI can look a bit plain for some if you do not know how to customise. Downloading or collating data is not always straight forward. This is also to be said about uploading leads. It is not always clear which part of an upload has failed. However, when the upload does work it is a great time saver.

The search function is not that intuitive; I found sometimes unless you type in an exact match it does not return anything.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Verifizierter Rezensent
Branche: Öl & Energie
Untern. Größe: 11-50 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

WORST SUPPORT TEAM

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 14.7.2017
Quelle der Bewertung: GetApp

Vorteile

Product is somewhat OK if you're starting with the CRM but they are slow in adapting to new technologies. They are still learning and is a good tool if you're a nut bolt retailer.

Nachteile

Their support team is a bunch of absolute pathetic people. Clueless nincompoops who have no training, empathy or understanding of how customer support works!

When you call ANY support line for any cloud service, they first tell you their name, ask yours, and request details on the issue and provide you with a case reference.

NOT WITH ZOHOCRM SUPPORT CLOWNS.

They talk to you on the phone and DO NOT PROVIDE a support ticket number. Even if you ask them they fail to provide a support request number. Next, if you call them about the same issue, the same nincompoop would ask you for a ticket number which he previously didn't provide!!!

As a result, you waste time, explaining them again and again repeating the same thing to a useless clown who couldn't care less about the customer's issue and has absolutely no empathy. Their work ethic and attitude are probably worse than those working in the oldest profession.

Here’s what their support reps should have done, but they NEVER do all this. All of this is Customer Support 101:
a. Announce their name! When you ask the customer their user ID and name, why can’t you introduce yourselves too?? By default? What’s there to hide?? Why wait for the customer to ask? Even a domestic call center in India does this!
b. Take a call back number to call back in case the call gets disconnected!
c. If you can’t call back drop a 1 line email with the case reference number so at least the customer has a chance to pick up from where he left off!

WHAT A BUNCH OF LOSERS.
A rather crude bunch with absolute zero respect for paying customers. They fail to realize that they're employed because of paying customers!

I have posted an audio recording of their unprofessional attitude on a support call, on YouTube. Just look for it and have a listen yourself, so you know what can be expected.

ZOHO MANAGEMENT - Get your support clowns to signup for free trials of other cloud bases SAAS products and raise support requests so they can experience and may learn how to provide customer support!!

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 0.0/10

Faruk A.
Branche: Computer-Software
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

It delivers what's promised

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 9.10.2020
Quelle der Bewertung: Capterra

It is good. You get what you pay. I like the software and it is easy to use. I think it makes sense having a CRM consultant before setting it up at the beginning to make sure that you don't need to migrate things, and also it may help you optimise your costs.

Vorteile

I've used Zoho CRM for almost 5 years and I've witnessed its evolutions during those years. I think it is an overall good tool for small to mid sized companies. I enjoyed the flawless marketing automation feature, especially when a new lead comes in from a web form, it immediately adds it to the CRM. The system can recognise the lead if there was a past interaction. Once the lead is in the system, you can enrich the data by populating all the data fields and you can customise new data fields according to your needs. I find it pretty easy to arrange for all departments in the company. I mostly used it as a part of my daily tasks at sales team. I was able to manage my leads and track the progress. We didn't really use it for any campaigning but mostly as an overall CRM. The reporting section is pretty good and I enjoyed the customisation. It actually offers more than average needs of a salesperson. Recently, they made new integrations and also adjusted the performance - in the early times, it was a bit slow but they fixed it.

Nachteile

Zoho CRM seems to be a mid-segment tool when it comes to pricing at first sight. However, if you want to expand the tool with more features/add-on, you may need to pay additionally for them. It increases the cost. At the end of the day, for a large company, it might be as pricey as enterprise CRM solutions. You need to make sure about your needs before you set it up for your organisation to make sure the cost meets with your expectations. The UI can be improved and be more user friendly.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 7.0/10

Verifizierter Rezensent
Branche: Bildungsmanagement
Untern. Größe: Selbstständig
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

My Favorite Email Service

Täglich für 6-12 Monate genutzt
Bewertet am 6.8.2020
Quelle der Bewertung: Capterra

If you are just starting out with a business or company and you want to make your business sound more professional, you really need Zoho. I had a great experience,even signing up with multiple email addresses. Now I just have the one email address and have a professional email completely for free. However if you want to have more flexibility, you may need to consider the paid plan. There are really not many cons when it comes to Zoho.

Vorteile

This is a free or very cheap email service depending on the plan you choose. I like this because my business is just starting out and I want to save as much as possible. Zoho is a great resource because it has all the functions I need. It integrates with my website, sends and receives emails and is fairly easy to use. It also comes with a calendar and a place to store notes and bookmarks.

Nachteile

I am on the free version, which means that I can only access it on my computer device. The paid plan is really inexpensive and something worth investing in if you want to answer emails in a more timely manner. It may take a bit of time to get used to the interface if you've never used it before or you are switching from another email service.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Nutzerempfehlung
7,9/10
Basierend auf 4.493 Benutzerbewertungen
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Zoho CRM Preis

Zoho CRM Preis

Beginnt ab
12,00 $/Jahr
Gratis Testen
Kostenlos
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4,2/5
Basierend auf 4.493 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
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Zoho CRM Funktionen

Zoho CRM Funktionen

API
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Anpassbare Berichterstellung
Anpassbare Vorlagen
Automatische Benachrichtigungen
Benutzerdefinierte Felder
Berichterstattung und Statistik
Daten-Import / -Export
E-Mail-Integration
Echtzeit-Daten
Elektronische Zahlungen
Erinnerungen
Integration von Dritten
Kalenderverwaltung
Kontaktmanagement
Kundendatenbank
Kundenspezifisches Branding
Social-Media-Integration
Umfragen & Feedback
Funktionen
4,2/5
Basierend auf 4.493 Benutzerbewertungen
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Kategorien

Zusätzliche Informationen für Zoho CRM

Zusätzliche Informationen für Zoho CRM

Schlüssel-Features von Zoho CRM

  • Benutzerdefinierte Module
  • Berichte und Dashboards
  • Bestandsverwaltung
  • CRM mit E-Mail
  • CRM-Analyse
  • Dokumenten-Bibliothek
  • Entwickler-API für Drittanbieter-Integration
  • Gamification
  • Integration mit Microsoft Office & Outlook
  • Kunden-Support & Service
  • Marketing-Automatisierung
  • Massen-Email
  • Mehrere Währungen
  • Rollenbasierte Sicherheit
  • Sales Force Automatisierung
  • Social CRM
  • Workflow-Freigabeprozesse
  • Workflow-Management

Zoho CRM Häufig gestellte Fragen

Zoho CRM Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Zoho CRM.

F. Welche Preispläne bietet Zoho CRM an?

Zoho CRM bietet folgende Kostenpläne an:

Beginnt ab: 12,00 $/Jahr

Preismodell: Kostenlos, Abonnement

Gratis Testen: Verfügbar

F. Was sind die Hauptfunktionen von Zoho CRM?

Zoho CRM bietet die folgenden Funktionen:

  • CRM-Analyse
  • CRM mit E-Mail
  • Benutzerdefinierte Module
  • Kunden-Support & Service
  • Entwickler-API für Drittanbieter-Integration
  • Dokumenten-Bibliothek
  • Gamification
  • Integration mit Microsoft Office & Outlook
  • Bestandsverwaltung
  • Marketing-Automatisierung
  • Massen-Email
  • Mehrere Währungen
  • Berichte und Dashboards
  • Rollenbasierte Sicherheit
  • Sales Force Automatisierung
  • Social CRM
  • Workflow-Freigabeprozesse
  • Workflow-Management

F. Wer sind die typischen Nutzer von Zoho CRM?

Zoho CRM hat die folgenden typischen Kunden:

Kleine Unternehmen, Großunternehmen, Öffentliche Verwaltung, Non-Profit, Freie Mitarbeiter, Mittlere Unternehmen

F: Welche Sprachen werden von Zoho CRM unterstützt?

Zoho CRM unterstützt die folgenden Sprachen:

Arabisch, Chinesisch (traditionell), Chinesisch (vereinfacht), Deutsch, Dänisch, Englisch, Finnisch, Französisch, Hebräisch, Indonesisch, Irisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Taiwanisch, Thai, Tschechisch, Türkisch, Ukrainisch, Ungarisch

F. Welche Preispläne bietet Zoho CRM an?

Zoho CRM hat folgende Preismodelle:

Kostenlos, Abonnement

F. Unterstützt Zoho CRM mobile Geräte?

Zoho CRM unterstützt die folgenden Geräte:

Android, iPhone, iPad

F. Mit welchen anderen Applikationen integriert Zoho CRM?

Zoho CRM kann in folgende Anwendungen integriert werden:

ActiveCampaign, Adobe Sign, ClickDesk, HelpOnClick, Nimble, SeamlessGov, TeamSupport, Zoho Books, Zoho Invoice, Zoho Recruit

F. Welche Varianten der Kundenbetreuung bietet Zoho CRM an?

Zoho CRM bietet folgende Optionen für Kundensupport:

Forum, Video-Anleitungen, Telefon-Support, Online-Support, Häufig gestellte Fragen, Wissensdatenbank