Zoho CRM Übersicht

Was ist Zoho CRM?

Zoho CRM ermöglicht kleinen und großen Unternehmen dank einer umfassenden Customer Relationship Lifecycle Management-Lösung das Management von unternehmensweitem Vertrieb, Marketing und Kundensupport sowie Service- und Bestandsverwaltung über ein einziges System. Sales Force Automatisierung: Ein gutes CRM motiviert die Teams und Unternehmen, die es nutzen. Ein intelligentes CRM gibt dir alle benötigten Informationen auf eine einfach nutzbare Art und Weise. Das ideale CRM bietet eine Lösung, um deine Prozesse von Anfang an zu vereinfachen. Zoho CRM umfasst das Gute, das Intelligente und das Ideale in einem unternehmensreifen Paket. Zoho CRM unterstützt die Automatisierung von Verkauf, Prozessen und administrativen Verantwortlichkeiten, um die Verkaufseffektivität von Verkaufsprofis zu verbessern. Marketingautomatisierung: Mit der Marketingautomatisierung von Zoho CRM kannst du Marketingaktivitäten effektiv planen und die Qualität der Leadgenerierung verbessern. Darüber hinaus kannst du die Leistung und Effektivität (ROI) von Kampagnen messen. Kundensupport und Service: Die Cases and Solutions-Funktionalität von Zoho CRM ermöglicht es dir, den unternehmensweiten Customer Support-Prozess zu rationalisieren und eine bessere Integration zwischen Sales und Customer Support Prozesse in einem System zu ermöglichen. Bestandsverwaltung: Zoho CRM Inventory Management hilft dir, nahtlos zwischen Pre-Sales- und Post-Sales-Aktivitäten in einer einzigen Anwendung zu integrieren. Darüber hinaus kannst du die Beschaffung von Waren oder Dienstleistungen aus der Liste der bevorzugten Lieferanten nachverfolgen.

Zoho CRM Übersicht

Preis

Beginnt ab
12,00 $/Monat

Preisoptionen

Gratis Testen
Kostenlos
Abonnement
Preis-Leistungs-Verhältnis

Zoho CRM Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Asien, Australien, Brasilien, Kanada, China und 5 weitere , Europa, Deutschland, Indien, Japan, Lateinamerika
Unterstützte Sprachen
Chinesisch (vereinfacht), Chinesisch (traditionell), Tschechisch, Dänisch, Niederländisch und 14 weitere , Englisch, Französisch, Deutsch, Hebräisch, Ungarisch, Italienisch, Japanisch, Koreanisch, Polnisch, Portugiesisch, Russisch, Spanisch, Schwedisch, Türkisch

Screenshots

Zoho CRM Screenshot: Zoho CRM's home screen with fully customizable dashboards.
Zoho CRM Screenshot: Zoho CRM's home screen with fully customizable dashboards. Zoho CRM Screenshot: Zoho CRM's lead management module gives businesses a way to easily manage all leads. Zoho CRM Screenshot: View lead details and perform multiple other actions. Zoho CRM Screenshot: Manage the way your business is run with intelligent reporting that breaks down key metrics relating to your sales trends, marketing campaigns, team performance, and more. Zoho CRM Screenshot: Zoho CRM's dashboard view provides analytical insights that gives you a detailed overview of all the important data. Zoho CRM Screenshot: Visualize the sales pipeline, know your deal stage and estimate your future revenues. Zoho CRM Screenshot: Unified Setup allows you to personalize Zoho CRM to your business specific needs.

Zoho CRM Bewertungen

Zoho CRM Bewertungen

Gesamtbewertung
4.2
/
5 3661 Nutzerbewertungen
Ausgezeichnet
1689

Sehr gut
1290

Durchschnitt
509

Gering
122

Schlecht
51

Preis-Leistungs-Verhältnis
4.2
Funktionen
4.1
Bedienkomfort
4
Kundenbetreuung
4
81% haben diese Anwendung empfohlen
Anju D.

The New Era of Customer Relationship Management - Zoho CRM

I prescribe Zoho CRM on the grounds that it has demonstrated to be an exceptionally productive instrument and is extremely simple to coordinate, I consider Zoho CRM is an ideal device for an organization, since you can see upgrades and surprising deals development in a brief timeframe, this amazing programming makes network, association and information follow capacity are anything but difficult to work, I truly suggest it since it gives an incredible assurance to its clients.


Mit Google übersetzen
Verifizierter Rezensent

Great Help Desk Solution for Small Teams

Inherited Zoho Service Desk CRM for help desk tickets. If you're considering Zoho CRM because the price is right, make sure you have clear and precise department directories, support categories, clear SLAs, spelled out escalation points, and strategic auto-repliers and boiler plate email templates ready. If you don't have these already pre-established sit down with staff and discuss it first. You'll be much more successful cut and pasting these into a blank system than to muddle along. At first this system was just a email inbox with useless reporting and we couldn't keep track of progress. Overtime, with tough changes we were able to modify the system to handle tickets better (between maintenance tickets, auto generated tickets, and support requests) for more accurate department reporting of urgent issues, projects, and regular requests by category.


Mit Google übersetzen
Verifizierter Rezensent

Good value for money

It is an easy to use application that offers a good overview of open items, action items and things to do.


Mit Google übersetzen
Aliz G.

Much more than a sales app

Zoho CRM has prooved to be one of the most fascinating tools I've ever used and implemented, it's a very user friendly, highly efficient and incredibly easy to integrate tool. I saw Zoho CRM becoming the perfect tool for many different companies and it blew my mind. The whole tool makes data connectivity, organization, maintainance and traceability incredibly easy if well implemented and used.


Mit Google übersetzen
Douglas M.

Great product for a small start up

I always recommend Zoho before I recommend SalesForce. It is a best-in-class product.


Mit Google übersetzen
Anju D.
Branche: Computer-Software
Untern. Größe: 201-500 Mitarbeiter
Mit Google übersetzen

The New Era of Customer Relationship Management - Zoho CRM

Täglich für 1-5 Monate genutzt
Bewertet am 18.11.2019
Quelle der Bewertung: Capterra

I prescribe Zoho CRM on the grounds that it has demonstrated to be an exceptionally productive instrument and is extremely simple to coordinate, I consider Zoho CRM is an ideal device for an organization, since you can see upgrades and surprising deals development in a brief timeframe, this amazing programming makes network, association and information follow capacity are anything but difficult to work, I truly suggest it since it gives an incredible assurance to its clients.

Vorteile

Zoho CRM is an unbelievable assistance that for quite a long while has enabled us to collaborate with clients and increment income of the organization, this product truly gives a generally excellent encounter to its clients when working, actually this stage is extremely creative, this administration enables us to contact clients in practically all stations from phone, email, live talk and diverse informal organizations, has an alternative that gets continuous warnings when clients connect with the organization progressively, enables you to quantify the proficiency of correspondence with our clients. It spares time since it has a few mechanization choices, for example, computerization of each part of the organization and dispenses with the separate undertakings that require a great deal of time, so their clients have a superior execution, permits to robotize the procedure of dedication of potential clients and can exploit the upsides of every one of the individuals.

This product has the choice to quantify and deal with the business execution of the organization all through the domain, likewise has an alternative to utilize that enables you to discover in a moment any data you need from CRM information with the assistance of [SENSITIVE CONTENT HIDDEN], additionally [SENSITIVE CONTENT HIDDEN] gives propelled gauges of potential client understandings that can eventually make it all work out, and one of the highlights that I like best about this product is that it has a clever caution, which enables you to recall the assign

Nachteile

Zoho CRM extremely more often than not excessively I use it has worked effectively, on an individual level I have not had any awful experience working with this product, yet anyway some of the time its UI is typically moderate, and each activity requires another page burden, and I have seen that approaching messages are not synchronized, yet these little subtleties don't think of it as a major issue that anticipates working with this product, it truly enables us to work easily to perform various capacities with this stage.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 7.0/10

Verifizierter Rezensent
Branche: Informationstechnologie & -dienste
Untern. Größe: 51-200 Mitarbeiter
Mit Google übersetzen

Great Help Desk Solution for Small Teams

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 13.11.2019
Quelle der Bewertung: Capterra

Inherited Zoho Service Desk CRM for help desk tickets. If you're considering Zoho CRM because the price is right, make sure you have clear and precise department directories, support categories, clear SLAs, spelled out escalation points, and strategic auto-repliers and boiler plate email templates ready. If you don't have these already pre-established sit down with staff and discuss it first. You'll be much more successful cut and pasting these into a blank system than to muddle along. At first this system was just a email inbox with useless reporting and we couldn't keep track of progress. Overtime, with tough changes we were able to modify the system to handle tickets better (between maintenance tickets, auto generated tickets, and support requests) for more accurate department reporting of urgent issues, projects, and regular requests by category.

Vorteile

- Great ticketing / response help desk solution that's free for small IT teams
- Great automation for creating special filters, automation rules, and auto replies for anything that comes across your support@ address.
- Great CRM tracking for monitoring customer responses, reporting tools, SLA alerting when nearing SLA deadlines, agent tracking KPI metrics, and ticket history tracking.
- Great solutions archive and knowledge base which can be added to via the ticket itself
- Great notification options including (email alerts, webhook integrations, and SMS text messaging.)
- Nice tools for scheduling routine maintenance tasks which appear as tickets and count towards technician KPIs (as tickets).
- Very secure portal, customer portal, 2 FA authentication options, and easy to manage UI

Nachteile

- Takes some time to initially setup, defaults often aren't helpful.
- Hard to understand webhook integration instructions, uncertain if two-way functionality is available for a Slack integration (if so, it'll be manual).
- Need to watch for mail fetching often! If you aren't getting tickets after 6 hours, mail fetching is turned off and needs to manually be reset. No polling service, or automated mail fetching ping service so you need to make sure when doing exchange maintenance to remember to start this service when stopped.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 8.0/10

Verifizierter Rezensent
Branche: Finanzdienstleistungen
Untern. Größe: 13-50 Mitarbeiter
Mit Google übersetzen

Good value for money

Täglich für 6-12 Monate genutzt
Bewertet am 8.11.2019
Quelle der Bewertung: Capterra

It is an easy to use application that offers a good overview of open items, action items and things to do.

Vorteile

It is a layered product that you can use with ease, without flooding your screen with more information than you need to follow customer cases. If you want to drill down to more functionality, you can enter it without changing too many screens and wasting time back and forth.

Nachteile

It does not offer a direct integration with Zoho projects and the ability to create more layers of information in action items and assign project teams for client cases.
The registration process does not have an import function from emails or the web browser - something that could be very helpful when registering a lead from an email or the contact section of a web page.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 8.0/10

Aliz G.
Branche: Computer-Hardware
Untern. Größe: 10.001+ Mitarbeiter
Mit Google übersetzen

Much more than a sales app

Täglich für 6-12 Monate genutzt
Bewertet am 30.9.2019
Quelle der Bewertung: Capterra

Zoho CRM has prooved to be one of the most fascinating tools I've ever used and implemented, it's a very user friendly, highly efficient and incredibly easy to integrate tool. I saw Zoho CRM becoming the perfect tool for many different companies and it blew my mind. The whole tool makes data connectivity, organization, maintainance and traceability incredibly easy if well implemented and used.

Vorteile

I love the way it integrates so easily and smoothly with the rest of the Zoho apps and even other supplier apps. Another MAJOR feature of Zoho CRM is how extremely customizable it is, I was lucky to use it and also implement it into other companies and I became a fan of this tool because it adapts to so many different businesses and processes, from hospitals to water irrigation, finance and accounting to events organization, entertainment, sales, education... I saw Zoho CRM becoming the perfect tool for many different companies and it blew my mind. The whole tool makes data connectivity, organization, maintainance and traceability incredibly easy if well implemented and used.

Nachteile

Nothing, sorry, I got in love with this tool, the only thing I don't like is people not using it correctly sometimes and blaming Zoho when it "doesn't work", the tool is magnificent, and if well implemented it can boost your business and help you standardize your commercial processes, digitalize your commercial operation.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Douglas M.
Branche: Gesundheit, Wellness & Fitness
Untern. Größe: 2-10 Mitarbeiter
Mit Google übersetzen

Great product for a small start up

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 29.8.2019
Quelle der Bewertung: Capterra

I always recommend Zoho before I recommend SalesForce. It is a best-in-class product.

Vorteile

I recommend Zoho very often. A lot of companies go big earlier than they really need to and spend way too much on SalesForce & Marketo.

I worked for a very small company with some limited budget that pivoted to sell it's product to the Enterprise.

Zoho was incredibly easy to set up, intuitive to use, and contains all the most important features that most users need and seek in SalesForce. We integrated with MailChimp & Unbounce and were able to be incredible effective acquiring leads, nurturing them, and tracking pipeline in Zoho. Our small sales team found it very easy to use and loved it.

Nachteile

There's a point when you need a more robust integration eco-system and a lot of customization. This isn't really a con per se, but Zoho, by being not as complex and customizable as SFDC, will eventually need to be replaced. This should last you many years before you outgrow the functionality.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Nutzerempfehlung
7.9/10
Basierend auf 3.661 Benutzerbewertungen
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Zoho CRM Preis

Zoho CRM Preis

Beginnt ab
12,00 $/Monat
Gratis Testen
Kostenlos
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4.2/5
Basierend auf 3.661 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
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Zoho CRM Funktionen

Zoho CRM Funktionen

API
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Anpassbare Berichterstellung
Anpassbare Vorlagen
Automatische Benachrichtigungen
Benutzerdefinierte Felder
Berichterstattung und Statistik
CRM-Integration
Daten-Import / -Export
E-Mail-Integration
Echtzeit-Daten
Elektronische Zahlungen
Erinnerungen
Integration von Dritten
Kalenderverwaltung
Kundendatenbank
Kundenspezifisches Branding
Social-Media-Integration
Umfragen & Feedback
Funktionen
4.1/5
Basierend auf 3.661 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
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Kategorien

Zusätzliche Informationen für Zoho CRM

Zusätzliche Informationen für Zoho CRM

Schlüssel-Features von Zoho CRM

  • Benutzerdefinierte Module
  • Berichte und Dashboards
  • Bestandsverwaltung
  • CRM mit E-Mail
  • CRM-Analyse
  • Dokumenten-Bibliothek
  • Entwickler-API für Drittanbieter-Integration
  • Gamification
  • Integration mit Microsoft Office & Outlook
  • Kunden-Support & Service
  • Marketing-Automatisierung
  • Massen-Email
  • Mehrere Währungen
  • Rollenbasierte Sicherheit
  • Sales Force Automatisierung
  • Social CRM
  • Workflow-Freigabeprozesse
  • Workflow-Management

Zoho CRM Häufig gestellte Fragen

Zoho CRM Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Zoho CRM.

F. Welche Preispläne bietet Zoho CRM an?

Zoho CRM bietet folgende Kostenpläne an:

Beginnt ab: 12,00 $/Monat

Preismodell: Kostenlos, Abonnement

Gratis Testen: Verfügbar

F. Was sind die Hauptfunktionen von Zoho CRM?

Zoho CRM bietet die folgenden Funktionen:

  • CRM-Analyse
  • CRM mit E-Mail
  • Benutzerdefinierte Module
  • Kunden-Support & Service
  • Entwickler-API für Drittanbieter-Integration
  • Dokumenten-Bibliothek
  • Gamification
  • Integration mit Microsoft Office & Outlook
  • Bestandsverwaltung
  • Marketing-Automatisierung
  • Massen-Email
  • Mehrere Währungen
  • Berichte und Dashboards
  • Rollenbasierte Sicherheit
  • Sales Force Automatisierung
  • Social CRM
  • Workflow-Freigabeprozesse
  • Workflow-Management

F. Wer sind die typischen Nutzer von Zoho CRM?

Zoho CRM hat die folgenden typischen Kunden:

Freie Mitarbeiter, Großunternehmen, Mittlere Unternehmen, Non-Profit, Öffentliche Verwaltung, Kleine Unternehmen

F: Welche Sprachen werden von Zoho CRM unterstützt?

Zoho CRM unterstützt die folgenden Sprachen:

Chinesisch (vereinfacht), Chinesisch (traditionell), Tschechisch, Dänisch, Niederländisch, Englisch, Französisch, Deutsch, Hebräisch, Ungarisch, Italienisch, Japanisch, Koreanisch, Polnisch, Portugiesisch, Russisch, Spanisch, Schwedisch, Türkisch

F. Welche Preispläne bietet Zoho CRM an?

Zoho CRM hat folgende Preismodelle:

Kostenlos, Abonnement

F. Unterstützt Zoho CRM mobile Geräte?

Zoho CRM unterstützt die folgenden Geräte:

Android, iPhone, iPad

F. Mit welchen anderen Applikationen integriert Zoho CRM?

Zoho CRM kann in folgende Anwendungen integriert werden:

Adobe Sign, ClickDesk, HelpOnClick Live Chat Software, Nimble, SeamlessGov, TeamSupport, Zendesk Chat, Zoho Books, Zoho Invoice, Zoho Recruit

F. Welche Varianten der Kundenbetreuung bietet Zoho CRM an?

Zoho CRM bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen