Zoho CRM Übersicht

Was ist Zoho CRM?

Zoho CRM ermöglicht kleinen und großen Unternehmen dank einer umfassenden Customer Relationship Lifecycle Management-Lösung das Management von unternehmensweitem Vertrieb, Marketing und Kundensupport sowie Service- und Bestandsverwaltung über ein einziges System.

Sales Force Automatisierung:

Ein gutes CRM motiviert die Teams und Unternehmen, die es nutzen. Ein intelligentes CRM gibt dir alle benötigten Informationen auf eine einfach nutzbare Art und Weise. Das ideale CRM bietet eine Lösung, um deine Prozesse von Anfang an zu vereinfachen. Zoho CRM umfasst das Gute, das Intelligente und das Ideale in einem unternehmensreifen Paket. Zoho CRM unterstützt die Automatisierung von Verkauf, Prozessen und administrativen Verantwortlichkeiten, um die Verkaufseffektivität von Verkaufsprofis zu verbessern.

Marketingautomatisierung:

Mit der Marketingautomatisierung von Zoho CRM kannst du Marketingaktivitäten effektiv planen und die Qualität der Leadgenerierung verbessern. Darüber hinaus kannst du die Leistung und Effektivität (ROI) von Kampagnen messen.

Kundensupport und Service:

Die Cases and Solutions-Funktionalität von Zoho CRM ermöglicht es dir, den unternehmensweiten Customer Support-Prozess zu rationalisieren und eine bessere Integration zwischen Sales und Customer Support Prozesse in einem System zu ermöglichen.

Bestandsverwaltung:

Zoho CRM Inventory Management hilft dir, nahtlos zwischen Pre-Sales- und Post-Sales-Aktivitäten in einer einzigen Anwendung zu integrieren. Darüber hinaus kannst du die Beschaffung von Waren oder Dienstleistungen aus der Liste der bevorzugten Lieferanten nachverfolgen.

Zoho CRM Übersicht

Preis

Beginnt ab
12,00 $/Jahr

Preisoptionen

Gratis Testen
Kostenlos
Abonnement
Preis-Leistungs-Verhältnis

Zoho CRM Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Asien, Australien, Brasilien, Kanada, China und 5 weitere , Europa, Deutschland, Indien, Japan, Lateinamerika
Unterstützte Sprachen
Arabisch, Chinesisch (vereinfacht), Chinesisch (traditionell), Tschechisch, Dänisch und 15 weitere , Niederländisch, Englisch, Französisch, Deutsch, Hebräisch, Ungarisch, Italienisch, Japanisch, Koreanisch, Polnisch, Portugiesisch, Russisch, Spanisch, Schwedisch, Türkisch

Screenshots

Zoho CRM Screenshot: Zoho CRM's home screen with fully customizable dashboards.
Zoho CRM Screenshot: Zoho CRM's home screen with fully customizable dashboards. Zoho CRM Screenshot: Zoho CRM's lead management module gives businesses a way to easily manage all leads. Zoho CRM Screenshot: View lead details and perform multiple other actions. Zoho CRM Screenshot: Manage the way your business is run with intelligent reporting that breaks down key metrics relating to your sales trends, marketing campaigns, team performance, and more. Zoho CRM Screenshot: Zoho CRM's dashboard view provides analytical insights that gives you a detailed overview of all the important data. Zoho CRM Screenshot: Visualize the sales pipeline, know your deal stage and estimate your future revenues. Zoho CRM Screenshot: Unified Setup allows you to personalize Zoho CRM to your business specific needs.

Zoho CRM Bewertungen

Zoho CRM Bewertungen

Gesamtbewertung
4.2
/
5
Ausgezeichnet
1834

Sehr gut
1392

Durchschnitt
544

Gering
130

Schlecht
56

Preis-Leistungs-Verhältnis
4.2
Funktionen
4.2
Bedienkomfort
4
Kundenbetreuung
4
82% haben diese Anwendung empfohlen
Marshall M.

A highly extendable CRM with small business affordability

Zoho CRM is simple enough to immediately begin improving a company's sales process out of the box, but powerful enough to create complex workflows, automation, custom solutions, and integrations.

We were able to immediately start saving time working through leads, while continuing to improve and hone our sales experience, and then our customer experience by integrating with our Accounting system and Ticketing system.


Mit Google übersetzen
Thamara P.

One of the best customizable CRM

Zoho has allowed us to optimize our pre-sales and sales efforts. Taking into account, the versatility of the tool to close opportunities. Additionally, we have incorporated the service delivery process using the project module for this procedure.

I estimate to be using the rest of the modules of the tool, starting with emailing marketing


Mit Google übersetzen
Gaelan D.

Great for small businesses

We moved to Zoho CRM in 2014 when we were looking for a cloud based CRM. We have used it in a few different business and it is easy to use and teach to others.


Mit Google übersetzen
Guillaume P.

Great CRM as part of Zoho One

Our company needed a set of software to run our startup business. We wanted something more than just a storage or email solution. Of course, we also needed a CRM. After having used a number of CRM over the years, I wanted something that was simple but configurable and also that could also help us for the occasional marketing email.
Thanks to Zoho CRM, we can keep track of our deals and contact, ensure that nothing falls between the cracks. Did I mention the automatic email tracking ?


Mit Google übersetzen
Verifizierter Rezensent

If you want to keep your sanity, then stay away from ZOHO

The benefits this software provides is nothing more than any other CRM available. Keep records of your accounts, logs of communication, track your sales pipeline, etc. etc.


Mit Google übersetzen
Marshall M.
Übersetzen nach: Deutsch

A highly extendable CRM with small business affordability

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 19.6.2018
Quelle der Bewertung: Capterra

Zoho CRM is simple enough to immediately begin improving a company's sales process out of the box, but powerful enough to create complex workflows, automation, custom solutions, and integrations.

We were able to immediately start saving time working through leads, while continuing to improve and hone our sales experience, and then our customer experience by integrating with our Accounting system and Ticketing system.

Vorteile

Beyond the basics of contact management, workflows and custom fields, Zoho CRM makes it especially easy to find the last communication and pick up right where you left off with any lead, deal, or client. It syncs with other Zoho products, as well as many external systems, making it perfect for a connected workflow. It also has an available API for creating custom application integrations.

Creating custom workflows and approvals with Blueprint is a straightforward process, and the power that it provides for process management and automation cannot be underestimated.

Self service portals for clients are another great addition to the power of the CRM.

There are multiple billing levels available, so the system will scale with your business, or even better check out Zoho One for a simple and affordable solution to even more of Zoho services.

One final Pro is that Zoho is consistently looking to make their product better, and has shown an extraordinary commitment to improving it's design and functionality. If you don't like something now, submit feedback and wait a little while, and it might appear.

Nachteile

Integrating the CRM with other Zoho products can be complicated, and the integration experience is not completely consistent yet. It is clear that this is something that is being improved, but some of the products are not at the same level of polish as Zoho CRM.

Zoho's introduction of an AI assistant is certainly cool to see, but it isn't quite ready for prime-time and much of what it can do doesn't seem to add a lot of value versus not having an AI. However, this will certainly continue to improve with feedback and it is good to see AI as a focus of future innovation in the product.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Thamara P.
Branche: Informationstechnologie & -dienste
Untern. Größe: 13-50 Mitarbeiter
Übersetzen nach: Deutsch

One of the best customizable CRM

Täglich für 6-12 Monate genutzt
Bewertet am 5.8.2018
Quelle der Bewertung: Capterra

Zoho has allowed us to optimize our pre-sales and sales efforts. Taking into account, the versatility of the tool to close opportunities. Additionally, we have incorporated the service delivery process using the project module for this procedure.

I estimate to be using the rest of the modules of the tool, starting with emailing marketing

Vorteile

1061/5000
Zoho CRM is the best CRM on the market for the needs of customizing a tool.
From Zoho CRM you can integrate all the elements for interaction with customers or future customers.
Zoho is the only tool from my experience that allows to create, through a simple algorithm and conditions, the workflow of an area. Start with a client, potential clients and opportunities. From there the flow continues according to what the company has defined.
From this tool you can cover the initiatives oriented to prospects and clients: marketing, activation project, indicators, social network management, customer service, emailing marketing, inventory, human resources management, among other features.

It is one of the tools that allows to start its use from the interaction of webinar

It really allows to integrate the modules according to the company's need. Even.

Important that prestigious organizations use this tool to manage customer requirements

Nachteile

Points that could be improved from this excellent CRM tool, is to include tutorial guides, as well as include a base configuration of a CRM, that is, show an initial configuration of the use of the tool. Taking into account, simple modules to implement the tool in any organization: social networks management or emaling, capture the prospect, add opportunities, billing management, customer registration.

Allow to have a Zoho advisor to implement the tool. More for the questions that may arise. Taking into account, being able to add your workflow is one of the best features of this tool, however, it would be of added value to have examples within the same tool. Allow user to do exercises of this workflow, and with this it would be easier to implement customization

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Gaelan D.
Branche: Unterhaltung
Untern. Größe: 13-50 Mitarbeiter
Übersetzen nach: Deutsch

Great for small businesses

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 29.3.2020
Quelle der Bewertung: Capterra

We moved to Zoho CRM in 2014 when we were looking for a cloud based CRM. We have used it in a few different business and it is easy to use and teach to others.

Vorteile

It is very easy to add fields/change fields and customize as you wish. For the most part, it is very intuitive and user friendly.
Integrates with many different programs.
We had a Zoho expert set up our account and do training with us and that was worth the time and money.

Nachteile

Features can be limited on lower priced tiers.
It can be difficult to find solutions to common problems.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 8.0/10

Guillaume P.
Branche: Informationstechnologie & -dienste
Untern. Größe: 2-10 Mitarbeiter
Übersetzen nach: Deutsch

Great CRM as part of Zoho One

Täglich für 6-12 Monate genutzt
Bewertet am 6.2.2020
Quelle der Bewertung: Capterra

Our company needed a set of software to run our startup business. We wanted something more than just a storage or email solution. Of course, we also needed a CRM. After having used a number of CRM over the years, I wanted something that was simple but configurable and also that could also help us for the occasional marketing email.
Thanks to Zoho CRM, we can keep track of our deals and contact, ensure that nothing falls between the cracks. Did I mention the automatic email tracking ?

Vorteile

The email tracking really helps understanding engagement. The ability to send small mass-emails directly from the CRM without having to use a third party email is great for a startup.
We also like the ability to automatically schedule a web meeting from the CRM.

Nachteile

The interface is a little bit old fashioned. It would be great if the system could be a little more flexible in terms of sales activities that can be recorded.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Verifizierter Rezensent
Branche: Computer-Software
Untern. Größe: 51-200 Mitarbeiter
Übersetzen nach: Deutsch

If you want to keep your sanity, then stay away from ZOHO

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 22.6.2018
Quelle der Bewertung: Capterra

The benefits this software provides is nothing more than any other CRM available. Keep records of your accounts, logs of communication, track your sales pipeline, etc. etc.

Vorteile

The CRM is easy to use. Unlike other CRM products, with Zoho you don't have to be an expert to get started. The interface is clean and easy to use. It doesn't have all the insane features that other products have, but that is what sets Zoho apart because they are trying to keep it simple for small businesses.

Nachteile

There's too many issues with this product to even begin listing. The application is buggy. I started reporting bugs to their support department but they occupied too much of my time and would remote into my computer and repeat the same steps over and over again, expecting a different result. I gave up on reporting issues. They don't even care to fix them anyways. The support is extremely poor. I'd rather have them offer no support than the support they provide, as you'll get even more frustrated with their support than not even having support at all. We had an "Enterprise Account Manager" which wasn't very responsive. Any unresolved issues with the application he would just send back to the support department (the same support department you'd been previously fighting with for months on petty issues) and then nothing would end up getting done. Based on my conversations with the account manager, I can confidently say that nobody in the organization has any clue what's going on. Nobody in the company has any empowerment to do anything, everybody acts like pre-programmed robots. There is a horrible communication gap between departments, nobody is on the same page, everybody just passes the buck thinking somebody else will take care of the issue. You can tell there is a pretty bad work ethic and culture. You'll get the run around and end up getting exhausted and give up. You end up having a second job just trying to deal with Zoho. It's quite simple, STAY AWAY.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 0.0/10

Nutzerempfehlung
7.9/10
Basierend auf 3.956 Benutzerbewertungen
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Zoho CRM Preis

Zoho CRM Preis

Beginnt ab
12,00 $/Jahr
Gratis Testen
Kostenlos
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4.2/5
Basierend auf 3.956 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
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Zoho CRM Funktionen

Zoho CRM Funktionen

API
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Anpassbare Berichterstellung
Anpassbare Vorlagen
Automatische Benachrichtigungen
Benutzerdefinierte Felder
Berichterstattung und Statistik
CRM-Integration
Daten-Import / -Export
E-Mail-Integration
Echtzeit-Daten
Elektronische Zahlungen
Erinnerungen
Integration von Dritten
Kalenderverwaltung
Kundendatenbank
Kundenspezifisches Branding
Social-Media-Integration
Umfragen & Feedback
Funktionen
4.2/5
Basierend auf 3.956 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
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Kategorien

Videos und Anleitungen

Videos und Anleitungen

Zusätzliche Informationen für Zoho CRM

Zusätzliche Informationen für Zoho CRM

Schlüssel-Features von Zoho CRM

  • Benutzerdefinierte Module
  • Berichte und Dashboards
  • Bestandsverwaltung
  • CRM mit E-Mail
  • CRM-Analyse
  • Dokumenten-Bibliothek
  • Entwickler-API für Drittanbieter-Integration
  • Gamification
  • Integration mit Microsoft Office & Outlook
  • Kunden-Support & Service
  • Marketing-Automatisierung
  • Massen-Email
  • Mehrere Währungen
  • Rollenbasierte Sicherheit
  • Sales Force Automatisierung
  • Social CRM
  • Workflow-Freigabeprozesse
  • Workflow-Management

Zoho CRM Häufig gestellte Fragen

Zoho CRM Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Zoho CRM.

F. Welche Preispläne bietet Zoho CRM an?

Zoho CRM bietet folgende Kostenpläne an:

Beginnt ab: 12,00 $/Jahr

Preismodell: Kostenlos, Abonnement

Gratis Testen: Verfügbar

F. Was sind die Hauptfunktionen von Zoho CRM?

Zoho CRM bietet die folgenden Funktionen:

  • CRM-Analyse
  • CRM mit E-Mail
  • Benutzerdefinierte Module
  • Kunden-Support & Service
  • Entwickler-API für Drittanbieter-Integration
  • Dokumenten-Bibliothek
  • Gamification
  • Integration mit Microsoft Office & Outlook
  • Bestandsverwaltung
  • Marketing-Automatisierung
  • Massen-Email
  • Mehrere Währungen
  • Berichte und Dashboards
  • Rollenbasierte Sicherheit
  • Sales Force Automatisierung
  • Social CRM
  • Workflow-Freigabeprozesse
  • Workflow-Management

F. Wer sind die typischen Nutzer von Zoho CRM?

Zoho CRM hat die folgenden typischen Kunden:

Freie Mitarbeiter, Großunternehmen, Mittlere Unternehmen, Non-Profit, Öffentliche Verwaltung, Kleine Unternehmen

F: Welche Sprachen werden von Zoho CRM unterstützt?

Zoho CRM unterstützt die folgenden Sprachen:

Arabisch, Chinesisch (vereinfacht), Chinesisch (traditionell), Tschechisch, Dänisch, Niederländisch, Englisch, Französisch, Deutsch, Hebräisch, Ungarisch, Italienisch, Japanisch, Koreanisch, Polnisch, Portugiesisch, Russisch, Spanisch, Schwedisch, Türkisch

F. Welche Preispläne bietet Zoho CRM an?

Zoho CRM hat folgende Preismodelle:

Kostenlos, Abonnement

F. Unterstützt Zoho CRM mobile Geräte?

Zoho CRM unterstützt die folgenden Geräte:

Android, iPhone, iPad

F. Mit welchen anderen Applikationen integriert Zoho CRM?

Zoho CRM kann in folgende Anwendungen integriert werden:

ActiveCampaign, Adobe Sign, ClickDesk, HelpOnClick Live Chat Software, Nimble, SeamlessGov, TeamSupport, Zoho Books, Zoho Invoice, Zoho Recruit

F. Welche Varianten der Kundenbetreuung bietet Zoho CRM an?

Zoho CRM bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen