--- description: Ausführliche Erfahrungsberichte zu Zoho CRM mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Zoho CRM mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho CRM Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [CRM-Systeme](/directory/230/crm/software) > [Zoho CRM](/software/9908/zoho-crm) # Zoho CRM Canonical: https://www.getapp.de/software/9908/zoho-crm Seite: 1 / 280\ Weiter: [Nächste Seite](https://www.getapp.de/software/9908/zoho-crm?page=2) > Zoho CRM ist eine cloudbasierte CRM-Software, mit der Unternehmen jeder Größe Geschäfte intelligenter, besser und schneller abschließen können. Mit der Lösung können Unternehmen ihre Kunden über jeden Kanal erreichen, ob Telefon, E-Mail, Social Media oder Live-Chat. > > Bewertung: **4.3/5** von 6972 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 6972 Nutzerbewertungen | | Bedienkomfort | 4.2/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.1/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.3/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Zoho - **Gegründet**: 1996 ## Gewerblicher Kontext - **Startpreis**: 14,00 € - **Preismodell**: (Kostenlose Testversion) - **Preisinformationen**: Zoho CRM ist für bis zu 3 Anwender kostenlos nutzbar. - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Bulgarisch, Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Französisch, Hebräisch, Hindi, Indonesisch, Italienisch, Japanisch, Koreanisch, Kroatisch, Niederländisch, Polnisch, Portugiesisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ungarisch, Vietnamesisch - **Verfügbare Länder**: Argentinien, Armenien, Australien, Bahrain, Bangladesch, Belarus, Belgien, Bhutan, Brasilien, Chile, China, Deutschland, Dänemark, Estland, Finnland, Frankreich, Griechenland, Grönland, Indien, Indonesien und 42 weitere ## Funktionen - A/B Testing - AI Copilot - API - Abwanderungsraten-Management - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Angebot in sozialen Medien - Angebote / Schätzungen - Angebotserstellung - Anpassbare Berichte - Anpassbare CTAs - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Anrufmanagement - Asset Lifecycle Management - Aufgaben-Fortschrittsverfolgung - Aufgabenmanagement ## Integrationen (70 insgesamt) - 2iNova Practice Management Software - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Dealfront - Docusign - Dropbox Business - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar ... und 55 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [CRM-Systeme](https://www.getapp.de/directory/230/crm/software) ## Ähnliche Kategorien - [CRM-Systeme](https://www.getapp.de/directory/230/crm/software) - [Kontaktmanagement Software](https://www.getapp.de/directory/337/contact-management/software) - [Sales Force Automation Software](https://www.getapp.de/directory/338/sales-force-automation/software) - [Lead-Management-Software](https://www.getapp.de/directory/339/lead-management/software) - [Social-CRM-Software](https://www.getapp.de/directory/558/social-crm/software) ## Alternativen 1. [Salesforce Sales Cloud](https://www.getapp.de/software/90378/salesforce) — 4.4/5 (18781 reviews) 2. [HubSpot CRM](https://www.getapp.de/software/102533/hubspot-crm) — 4.5/5 (4458 reviews) 3. [Bigin by Zoho CRM](https://www.getapp.de/software/142099/bigin-by-zoho-crm) — 4.7/5 (730 reviews) 4. [Dynamics 365](https://www.getapp.de/software/90844/dynamics-365) — 4.4/5 (5821 reviews) 5. [Pipedrive](https://www.getapp.de/software/90507/pipedrive) — 4.5/5 (3050 reviews) ## Nutzerbewertungen ### "Great CRM, it provides all-in-one solutions" — 5.0/5 > **Himaanshu** | *28. Dezember 2024* | Computer-Software | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I really the sales and marketing automation it enhances the efficiency. > > **Nachteile**: The customer support services need to be little improved and sometimes I notice slight lags. > > Overall, my experience is excellent just needs little improved else it solves most of my business tasks. ----- ### "Good CRM, better with the whole Zoho Suite" — 4.0/5 > **Verifizierter Rezensent** | *28. Oktober 2025* | Automotive | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: CRM management with plenty of features, customizations and all you can expect from a modern CRM. It's biggest advantage? If you use the whole Zoho Suite, everything is connected and you can improve your company A LOT. Among that, it's a good CRM. > > **Nachteile**: As all Zoho apps, configuration it's a little bit complicated, permissions are sometimes ultra complex to understand, and some adjustments need to be done by the OWNER of the installation, which is only ONE account and can do some administrative things. Another con is definitely support, which honestly it's not the best. > > More than 2 years using it as main CRM, for managing accounts in Spain, Portugal and Italy. Connected with the rest of the Zoho ecosystem, specially with Projects, Sprints, Books and Analytics. ----- ### "Worst User Experience - too many phonecalls" — 1.0/5 > **Andrea** | *14. Mai 2025* | Bildungsmanagement | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: ZOHO was supposed to help me streamline a lot of my processes for my small business.The pro's for me were the price and the ALL IN ONE factor. > > **Nachteile**: Despite all the marketing claims that Zoho CRM is “easy to use” and “intuitive,” my experience—and clearly that of many others—says otherwise. I scheduled a demo - then they canceled it and rescheduled it for 7:30am - well that did not work for me. Then the phone calls started. UGH They were very intrusive. Don't they know that people do not use the phone anymore ? I am surprised they didn't try to fax me. > > The interface is overwhelming, cluttered with endless tabs and technical jargon that isn’t clearly explained. It feels more like trying to navigate a complex enterprise system than a tool meant to help small businesses streamline their processes. What’s worse, after simply requesting a demo, I was relentlessly bombarded with calls—up to 10 times a day, starting as early as 7 a.m. While I understand the intention is to offer support, this level of aggressive sales outreach is intrusive and exhausting. If you’re a small business owner looking for a simple, effective CRM, I recommend skipping the headache and exploring options like Streak CRM. It’s clean, easy to use, integrates directly with Gmail, and doesn’t require a master’s degree to figure out. Zoho might work for large organizations with dedicated tech teams, but for small businesses looking for simplicity and peace of mind, it’s just not the right fit. ----- ### "Zoho CRM's review" — 5.0/5 > **Verifizierter Rezensent** | *23. Februar 2026* | Computer- & Netzwerksicherheit | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Zoho CRM's exceptional value and deep customization, which allows my team members to tailor modules and workflows to specific business needs without high costs > > **Nachteile**: Zoho CRM's biggest drawbacks are its steep learning curve due to a cluttered interface and inconsistent customer support response times for non-premium users. > > Zoho CRM offers a high-performance experience centered on affordability and deep customization, making it a favorite for businesses that want enterprise-level power without the Salesforce price tags. ----- ### "Great option if you need good functionality on a smaller budget" — 4.0/5 > **Verifizierter Rezensent** | *19. September 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: This is a great CRM option for businesses that don't have a large budget. That being said, it doesn't feel cheap and includes a lot of great features for sales and marketing teams. > > **Nachteile**: The email tool is a little basic regarding design templates - although the scheduling functionality is good. The reporting module could be improved. The standard reports didn't quite fit what we required and it was difficult to find the relevant fields when creating custom reports. > > Overall I was happy with the experience of using Zoho CRM. Setting up workflows, creating custom fields and managing contacts was straightforward. ----- Seite: 1 / 280\ Weiter: [Nächste Seite](https://www.getapp.de/software/9908/zoho-crm?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/9908/zoho-crm) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten