Zoho Assist

Very easy to set up, Unattended deployment was very easy.
With Chrome anywhere, I am my ZOHO Assist is accessible. I also have a link on my web site for my clients to gain ease of access.

Only one con I have to log in almost every visit and it sees me as a trail user I just have to wait a bit for my account to be loaded. Current users should have their own portal separate from a trail user.

There are slightly easier to use products on the market but when I looked at pricing they were approximately 3 or 4 times the price $14 odd dollars a month compared to $52 odd dollars a month. Value for money this product wins hands down. As a sole trader incorporating $14 a month into my fees makes me look a whole lot more competitive to my customers than $52.

The software sometimes as the customer if the Technician can access their clipboard an excessive amount of times *between 3 and 20 times for one session* - it also asks when you arent even trying to use the clipboard.

This can feel obtrusive and unneccessary.

This software has enabled me to support our clients during a time of great unease, unrest and isolation. I work for a charity and our clients are aged between 50 and 95. In non Covid times I would run face to face classes and support sessions. Zoho Assist is the next best thing to sitting beside them, my clients need a huge amount of support and all of them have been able to use it and connect with me. I have also used it in Training sessions with my colleagues.

It is a pity that it only allows me to see (and not control) the remote screen when dealing with iPads but I know that is a feature of Apple's security and not something you can change.

Easy to setup and connect and the domain deployment is easy to use

Cant change remote or local resolution,