--- description: Ausführliche Erfahrungsberichte zu Zoho Assist mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Zoho Assist mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho Assist Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Fernwartungssoftware](/directory/563/remote-support/software) > [Zoho Assist](/software/9913/zoho-assist) # Zoho Assist Canonical: https://www.getapp.de/software/9913/zoho-assist Seite: 1 / 59\ Weiter: [Nächste Seite](https://www.getapp.de/software/9913/zoho-assist?page=2) > Schnelle Unterstützung von Remote-Kunden durch webbasierte, unterstützte Remote-Support-Sitzungen und Remote-Verwaltung von Remote-Computern durch unbeaufsichtigten Remote-Zugriff. > > Bewertung: **4.7/5** von 1446 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 1446 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Zoho - **Gegründet**: 1996 ## Gewerblicher Kontext - **Startpreis**: 480,00 € - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Preisinformationen**: 15-tägige kostenlose Testversion, Remote-Support und unbeaufsichtigter Zugriff - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Bulgarisch, Chinesisch, Deutsch, Englisch, Französisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Portugiesisch, Schwedisch, Spanisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 209 weitere ## Funktionen - API - Abrechnung & Rechnungsstellung - Alarmfunktion / Benachrichtigungen - Anmerkungen - Anpassbare Berichte - Anpassbare Vorlagen - Aufzeichnung - Aufzeichnung bei Bedarf - Authentifizierung - Backup und Recovery - Benutzer-Management - Berichterstattung / Analyse - Berichterstattung und Statistik - Bildschirm teilen - Bildschirmaufnahme - Bildschirmaufnahme - Bildschirmfreigabe für mehrere Teilnehmende - Bildschirmspiegelung - Chat / Messaging - Dashboard ## Integrationen (17 insgesamt) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk ... und 2 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Fernwartungssoftware](https://www.getapp.de/directory/563/remote-support/software) ## Ähnliche Kategorien - [ITSM Tools](https://www.getapp.de/directory/292/it-service-management-itsm/software) - [Fernwartungssoftware](https://www.getapp.de/directory/563/remote-support/software) - [MSP Software](https://www.getapp.de/directory/645/managed-service-providers-msp/software) - [Home Office Software](https://www.getapp.de/directory/1699/remote-work/software) - [Remote Desktop Software](https://www.getapp.de/directory/1731/remote-desktop/software) ## Alternativen 1. [TeamViewer ONE](https://www.getapp.de/software/90948/teamviewer) — 4.6/5 (11629 reviews) 2. [Slack](https://www.getapp.de/software/91563/slack) — 4.7/5 (24146 reviews) 3. [AnyDesk](https://www.getapp.de/software/120039/anydesk) — 4.6/5 (1787 reviews) 4. [Supremo Remote Desktop](https://www.getapp.de/software/132559/supremo-remote-desktop) — 4.7/5 (447 reviews) 5. [ISL Light](https://www.getapp.de/software/114883/isl-light) — 4.7/5 (779 reviews) ## Nutzerbewertungen ### "Zoho Assist review" — 4.0/5 > **Mohamed** | *28. Juni 2026* | Luft- & Raumfahrt | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Great system specially for internal IT support Ticketing \& Change Request Logs — built-in ticket system, every IT action tied to a ticket, full change history for management visibility Device Monitoring — real-time health monitoring, proactive issue detection before users complain Hardware \& Software Inventory Scan — automatic scan of all enrolled devices showing installed software, hardware specs, printers, and user accounts > > **Nachteile**: The price a little high , if the price is lower it would allow us to add more licance with even highr > > Hardware \& Software Inventory Scan — automatic scan of all enrolled devices showing installed software, hardware specs, printers, and user accounts ----- ### "Zoho for begginers" — 4.0/5 > **Ulysses** | *19. Mai 2026* | Telekommunikation | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: What I like most about Zoho Assist is its exceptional balance of simplicity and cross-platform flexibility at an incredibly competitive price point. For IT professionals, MSPs, or helpdesk teams, it strips away the bloated installation processes of legacy remote-support software, making on-demand troubleshooting entirely frictionless. > > **Nachteile**: While Zoho Assist is an excellent, cost-effective tool for remote support, it isn't without its flaws. When deploying it at scale or using it for intensive troubleshooting, certain limitations and performance bottlenecks become noticeable. > > Overall Verdict: A Dependable Workhorse with Exceptional Value My overall experience with Zoho Assist has been highly positive, cementing its place as a reliable, go-to tool for cloud-based remote support and unattended endpoint management. While it might not have the hyper-fluid screen-mirroring frame rates of some specialized, heavy-duty desktop applications, it more than makes up for it in sheer utility, ease of deployment, and cross-platform flexibility. For an IT professional, helpdesk agent, or managed service provider (MSP), it acts as a dependable workhorse that gets the job done without overcomplicating the workflow or draining the budget. ----- ### "expensive but usually stable" — 3.0/5 > **Andrea** | *18. Februar 2025* | Eventservice | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: unattended access is great, but client has a hard time installing for connection > > **Nachteile**: difficulty for client to connect; screen lags on client's pc > > a bit expensive for what I need; client's screen lags and I am often needing to reconnect because client screen freezes ----- ### "Great product overall" — 5.0/5 > **Paul** | *14. April 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Fast connectivity. Easy to use portal. Good for grouping and managing clients. Cross platform support. Price beats most others without losing features > > **Nachteile**: Occasional browser issues depending on which one you are using. If not using unattended connectivity, you have to go thought the connection with the end user in detail > > Zoho Assist has become an essential part of our remote support workflow. We use it across all our clients, and it consistently delivers fast, reliable connectivity. The toolset is practical and well thought out, giving us everything we need to troubleshoot efficiently. The portal is clean, intuitive, and easy for out technicians and use. Overall, it’s a dependable remote support solution that just works. ----- ### "Reliable and Affordable Remote Support Tool for Nonprofits" — 5.0/5 > **Brian** | *16. Juni 2026* | Non-Profit-Organisation Management | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Zoho Assist has been an excellent remote support tool for our IT team. The remote access capabilities are seamless and reliable, allowing us to quickly connect to end-user machines without any complicated setup. The unattended access feature is particularly valuable for managing servers and systems after hours. It integrates well with our existing workflow, and the web-based console means technicians don't need to install heavy software. The pricing is very reasonable, especially for a nonprofit organization, and the session recording feature is great for documentation and training purposes. > > **Nachteile**: Occasionally, connection stability can be inconsistent on slower networks, which can be frustrating during active support sessions. The mobile app experience could use some improvement for technicians who need to provide support on the go. Additionally, some of the more advanced reporting features are locked behind higher-tier plans, and the user interface, while functional, can feel a bit cluttered at times. Customer support response times could also be faster for non-critical issues. > > Overall, Zoho Assist has been a reliable and cost-effective remote support solution for our IT team at a nonprofit organization. It simplifies remote troubleshooting significantly, allowing us to support staff across multiple locations without needing to be on-site. The tool has saved us considerable time and resources, and I would recommend it to other IT administrators, particularly those in budget-conscious organizations looking for a capable remote access platform. ----- Seite: 1 / 59\ Weiter: [Nächste Seite](https://www.getapp.de/software/9913/zoho-assist?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/9913/zoho-assist) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten