
Zoho Assist
Über Zoho Assist
Greife auf den Remote-Desktop deiner Kunden zu oder teile deinen Bildschirm oder verwalte unbeaufsichtigte Computer mit Zoho Assist, deine One-Stop-Lösung für Remote-Support, Screen-Sharing und Remote-Zugriff. Starte noch heute mit einer der branchenweit sichersten, zuverlässigsten und erschwinglichsten Software.
Zoho Assist erfordert keine vorherige Installation von Software und kann vollständig im Browser ausgeführt werden. Es wurde für Outsourcing- und MSP-IT-Support, Kundensupport und IT-Helpdesks entwickelt. Es unterstützt alle gängigen Betriebssysteme und funktioniert gut mit Firewalls und Proxies.
Preisoptionen ab:
12,00 €/Monat
- Kostenlose Version
- Gratis Testen
- Abonnement
Typische Kunden
- Freie Mitarbeiter
- Kleine Unternehmen (2–50)
- Mittelgroße Unternehmen (51–500)
- Großunternehmen (500 und mehr)
Bereitstellung
- Cloudbasiert
- On-Premise (vor Ort)
Erhältlich in diesen Ländern
Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra und 222 weitere
Preisoptionen ab:
12,00 €/Monat
- Kostenlose Version
- Gratis Testen
- Abonnement
Bilder





Funktionen
Gesamtzahl der Funktionen von Zoho Assist: 28
Alternativen
Zoom Meetings

Atera

Zoho Desk

AeroAdmin

Nutzerbewertungen
Hast du Zoho Assist bereits?
Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.

- Branche: Informationsdienst
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Very easy to setup and work with.
Bewertet am 15.9.2019
I do a lot of work from home (I make maps) and use files from my work PC. It saves overly expensive...
I do a lot of work from home (I make maps) and use files from my work PC. It saves overly expensive licensing from competitors to zoho and saves on frequent travel to work PC @ 10 miles away.
I do use synced files in cloud apps but there are always local files that I need to access.
Vorteile
I do a lot of large file transfers between my work PC and Home PC. This program is easy to use and transfer files to and from computers. Full screen is best for me to seem like I am at my work desk. It works well with very little discernible lag across the network.
Nachteile
1. I need to move my local task bar to another screen position (right side, generally) to be able to consistently access task bar on remote PC.
2. Not seeing a print local from remote option
3. Not seeing sound from remote to local option.
None of these are deal-killers but are nice options.
- Branche: Gastgewerbe
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Recommedable
Bewertet am 9.5.2023
Vorteile
The features and easy console. Chat and recording features support a lot to review later.
Nachteile
The connectivity speed to be improved, it cause a delay to connect sometimes.
In Betracht gezogene Alternativen
Dameware- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 1.0 /10
Just about the worst support software I have ever had the misfortune of using
Bewertet am 26.7.2016
Based in a rural location, I have been providing technical support to my clients for over 10 years...
Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.
Vorteile
Inexpensive, Reasonable Customer support
Attended system is okay
Nachteile
Keyboard on iPad pro does not work (on screen keyboard does)
Was advised to stop using Chrome extension (which I liked) and use the desktop app instead. The desktop app is about as stable as Homer Simpson after a donut and beer binge.
Desktop app require frequent restarting.
Sessions abruptly finish and impossible to reconnect without asking client to reboot their machine (and this does not always work).
Unattended component is diabolical
- Branche: Metallabbau
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Zoho Assist review
Bewertet am 2.3.2023
Overall, despite the minor issues that we have encountered, I would give Zoho Assist a positive...
Overall, despite the minor issues that we have encountered, I would give Zoho Assist a positive rating as a remote support software. The software's ease of use, advanced features, and security capabilities make it a valuable tool for our organization's IT support team. The additional utilities such as the registry editor, remote command-line access, and the ability to manage remote services and tasks further enhance its remote support capabilities. While there have been occasional issues with seat availability and connectivity, Zoho Support has been responsive in addressing these issues, which has helped to mitigate their impact. Therefore, I would recommend Zoho Assist to any organization in need of a reliable and feature-rich remote support solution.
Vorteile
I found Zoho Assist to be a reliable and valuable remote support software for our organization's needs. The features that I found most useful were the ease of use, the ability to remotely access and control users' desktops, the screen sharing capabilities, unattended access, and file transfer capabilities. I also appreciated the software's security features, including SSL encryption and session permissions and access control settings. Zoho Assist also includes multiple utilities that further enhance its remote support capabilities. These utilities include a registry editor, remote command-line access, the ability to manage remote services, and the ability to manage tasks remotely.
Nachteile
While Zoho Assist is a valuable remote support software, there are a couple of drawbacks that we have experienced in our use of the product.One issue that we have encountered is inconsistency in the number of seats that are available for use. This has been frustrating for our IT support team and has required us to work with Zoho Support to resolve the issue. Another issue that we have encountered is occasional connectivity issues when attempting to establish remote connections with users. While these issues are rare, they can be frustrating when they occur, particularly when we are trying to resolve urgent support requests.Overall, while these issues are relatively minor, they can be frustrating at times. However, we have found that Zoho Support has been responsive in addressing these issues when they arise, which has helped to mitigate their impact.
- Branche: Automotive
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
ideal for beginners and new business
Bewertet am 29.3.2023
Vorteile
quick easy to setup with live chat if you get stuck during the setup process.
Nachteile
tbh i havnt found something that i least like about zoho yet.
Zoho Assist Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Zoho Assist.F. Welche Preispläne bietet Zoho Assist an?
Zoho Assist bietet folgende Kostenpläne an:
- Ab: 12,00 €/Monat Preisoptionen anzeigen
- Preismodell: Kostenlose Version, Abonnement
- Gratis Testen: Verfügbar
15-tägige kostenlose Testversion, Remote-Support und unbeaufsichtigter Zugriff
F. Wer sind die typischen Nutzer von Zoho Assist?
Zoho Assist hat die folgenden typischen Kunden:
Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von Zoho Assist unterstützt?
Zoho Assist unterstützt die folgenden Sprachen:
Bulgarisch, Chinesisch, Deutsch, Englisch, Französisch, Japanisch, Niederländisch, Portugiesisch, Schwedisch, Spanisch
F. Unterstützt Zoho Assist mobile Geräte?
Zoho Assist unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert Zoho Assist?
Zoho Assist kann in folgende Anwendungen integriert werden:
Freshdesk, Google Workspace, JIRA Service Management, Jira, ManageEngine ServiceDesk Plus, ServiceNow, Spiceworks, Zendesk Suite, Zoho Desk, Zoho SalesIQ
F. Welche Varianten der Kundenbetreuung bietet Zoho Assist an?
Zoho Assist bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat
Ähnliche Kategorien
Sieh alle für Zoho Assist gefundenen Softwarekategorien an.