Zoho Assist

Vorteile

Very easy to set up, Unattended deployment was very easy.
With Chrome anywhere, I am my ZOHO Assist is accessible. I also have a link on my web site for my clients to gain ease of access.

Nachteile

Only one con I have to log in almost every visit and it sees me as a trail user I just have to wait a bit for my account to be loaded. Current users should have their own portal separate from a trail user.

Vorteile

There are so many great features of Zoho Assist. The unattended support feature saves so much time in the troubleshooting process. It is fast and haven't had any issues with performance. I also really like the fact that when you delete a device, the software deletes itself from the device automatically. The setup was really easy and the chat feature in the admin portal, I was able to get technical support within a few minutes the times that I did have questions. I would recommend this to anyone who needs unattended remote access to the network environment.

Nachteile

I haven't seen any cons. It is really fast connection and especially convenient that it is unattended remote support so I can login without needing confirmation from the end user, this saves so much time in the troubleshooting process. A suggestion would be add features that would allow the admin to see information without having to log into the PC, such as disk space, memory / CPU usage, last time rebooted.

Vorteile

I'm not sure what technology these guys run for their remote connections but wow... It's amazing for connection to people with bad internet. Uses low latency and compression.

Nachteile

It only allows for one PC connection with the free account. But, that's not that bad because I mean, eh... It's free?

Vorteile

Inexpensive, Reasonable Customer support
Attended system is okay

Nachteile

Keyboard on iPad pro does not work (on screen keyboard does)
Was advised to stop using Chrome extension (which I liked) and use the desktop app instead. The desktop app is about as stable as Homer Simpson after a donut and beer binge.
Desktop app require frequent restarting.
Sessions abruptly finish and impossible to reconnect without asking client to reboot their machine (and this does not always work).
Unattended component is diabolical

Vorteile

Zoho Assist is simple to use, both for ad hoc sessions and for unattended access. It is easy to send an invitation to clients to almost immediately start a remote session. Likewise, once remote access is setup on a company system I can get to that computer to retrieve data and use software in a flash. And the screen scaling lets me work from systems with vastly different screen resolutions. This is far superior to remote desktop.

Nachteile

The two factor authentication allows a browser to remember settings. If I'm not careful the accessing computer may remember my credentials and bypass their two factor authentication feature. While this is useful when accessing computers from my in-office workstation, it is not a welcome feature for accessing from a laptop in the field. That is the main reason for wanting MFA and it is far to easy to accidentally bypass.