Zoho Assist
Sofortiger Remote Support. Unbeaufsichtigter Remote-Zugriff.
4,6 /5 (353 Bewertungen) Eine Bewertung schreibenZoho Assist Übersicht
Was ist Zoho Assist?
Greife auf den Remote-Desktop deiner Kunden zu oder teile deinen Bildschirm oder verwalte unbeaufsichtigte Computer mit Zoho Assist, deine One-Stop-Lösung für Remote-Support, Screen-Sharing und Remote-Zugriff. Starte noch heute mit einer der branchenweit sichersten, zuverlässigsten und erschwinglichsten Software.
Zoho Assist erfordert keine vorherige Installation von Software und kann vollständig im Browser ausgeführt werden. Es wurde für Outsourcing- und MSP-IT-Support, Kundensupport und IT-Helpdesks entwickelt. Es unterstützt alle gängigen Betriebssysteme und funktioniert gut mit Firewalls und Proxies.
Zoho Assist Übersicht
Kosten
Preisoptionen
Zoho Assist Funktionen
Medien
Zoho Assist Bewertungen
Zoho Assist Bewertungen
Zoho Assist Review
I use ZOHO to remote access clients servers, networks Computers ect. I had used another product of years and this is by far the one I will stay with.
Small company internal and clilent IT support
Our business has a small staff and numerous clients worldwide. Clients sometimes need assistance with VPN access and with navigating their Quality Systems. Ad hoc sessions help individuals to recover quickly. Our in-house team sometimes needs assistance with configuration of software, or adding new client access to the servers. I have 3 computers that I use for different tasks. When I'm out of office I use unattended access to securely access the computers in the office.
Zoho Assist
Just about the worst support software I have ever had the misfortune of using
Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.
Great remote connection software with multiple level account options
We use Zoho Assist primarily for training our new clients on our software as part of our on-boarding process. Zoho Assist has easily connected to windows and apple/mac machines and really help us better understand how our providers were interacting with the software. I'd like to see a level of use between business and enterprise or have the ability to "choose" the features I want to use/pay for kind of like a la carte pricing.
Vergleiche die Gesamtbewertung mit Alternativen
Mit Alternativen vergleichen
Zoho Assist Review
Vorteile
Very easy to set up, Unattended deployment was very easy.
With Chrome anywhere, I am my ZOHO Assist is accessible. I also have a link on my web site for my clients to gain ease of access.
Nachteile
Only one con I have to log in almost every visit and it sees me as a trail user I just have to wait a bit for my account to be loaded. Current users should have their own portal separate from a trail user.
Small company internal and clilent IT support
Our business has a small staff and numerous clients worldwide. Clients sometimes need assistance with VPN access and with navigating their Quality Systems. Ad hoc sessions help individuals to recover quickly. Our in-house team sometimes needs assistance with configuration of software, or adding new client access to the servers. I have 3 computers that I use for different tasks. When I'm out of office I use unattended access to securely access the computers in the office.
Vorteile
Zoho Assist is simple to use, both for ad hoc sessions and for unattended access. It is easy to send an invitation to clients to almost immediately start a remote session. Likewise, once remote access is setup on a company system I can get to that computer to retrieve data and use software in a flash. And the screen scaling lets me work from systems with vastly different screen resolutions. This is far superior to remote desktop.
Nachteile
The two factor authentication allows a browser to remember settings. If I'm not careful the accessing computer may remember my credentials and bypass their two factor authentication feature. While this is useful when accessing computers from my in-office workstation, it is not a welcome feature for accessing from a laptop in the field. That is the main reason for wanting MFA and it is far to easy to accidentally bypass.
Zoho Assist
Vorteile
Easy to setup and connect and the domain deployment is easy to use
Nachteile
Cant change remote or local resolution,
Just about the worst support software I have ever had the misfortune of using
Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.
Vorteile
Inexpensive, Reasonable Customer support
Attended system is okay
Nachteile
Keyboard on iPad pro does not work (on screen keyboard does)
Was advised to stop using Chrome extension (which I liked) and use the desktop app instead. The desktop app is about as stable as Homer Simpson after a donut and beer binge.
Desktop app require frequent restarting.
Sessions abruptly finish and impossible to reconnect without asking client to reboot their machine (and this does not always work).
Unattended component is diabolical
Great remote connection software with multiple level account options
We use Zoho Assist primarily for training our new clients on our software as part of our on-boarding process. Zoho Assist has easily connected to windows and apple/mac machines and really help us better understand how our providers were interacting with the software. I'd like to see a level of use between business and enterprise or have the ability to "choose" the features I want to use/pay for kind of like a la carte pricing.
Vorteile
The ability to easily and quickly connect to a remote user's machine. The ease of setup (except Apple products).
Nachteile
The quality of the connection can severely affect usability. I'd like the option to connect to the remote machine to "watch", but have to "Press a button" to turn on my ability to interact directly with the machine.
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen
Zoho Assist Preis
Zoho Assist Preis
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen
Zoho Assist Funktionen
Zoho Assist Funktionen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen
Kategorien
Kategorien
Zoho Assist Häufig gestellte Fragen
Zoho Assist Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Zoho Assist.
F. Welche Preispläne bietet Zoho Assist an?
Zoho Assist bietet folgende Kostenpläne an:
Beginnt ab: 10,00 $/Monat
Preismodell: Kostenlos, Abonnement
Gratis Testen: Verfügbar
F. Was sind die Hauptfunktionen von Zoho Assist?
Wir haben keine Informationen über die Funktionen von Zoho Assist
F. Wer sind die typischen Nutzer von Zoho Assist?
Zoho Assist hat die folgenden typischen Kunden:
Kleine Unternehmen, Großunternehmen, Non-Profit, Freie Mitarbeiter, Mittlere Unternehmen
F: Welche Sprachen werden von Zoho Assist unterstützt?
Zoho Assist unterstützt die folgenden Sprachen:
Chinesisch (vereinfacht), Englisch, Japanisch, Spanisch
F. Welche Preispläne bietet Zoho Assist an?
Zoho Assist hat folgende Preismodelle:
Kostenlos, Abonnement
F. Unterstützt Zoho Assist mobile Geräte?
Zoho Assist unterstützt die folgenden Geräte:
Android, iPhone, iPad
F. Mit welchen anderen Applikationen integriert Zoho Assist?
Zoho Assist kann in folgende Anwendungen integriert werden:
Freshdesk, Jira, ManageEngine ServiceDesk Plus, ServiceNow, Zendesk, Zendesk, Zoho CRM, Zoho Desk, Zoho Desk, Zoho Projects
F. Welche Varianten der Kundenbetreuung bietet Zoho Assist an?
Zoho Assist bietet folgende Optionen für Kundensupport:
Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support
I use ZOHO to remote access clients servers, networks Computers ect. I had used another product of years and this is by far the one I will stay with.