Brightpearl

4,4 (157)
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Die Handelsplattform für Marken und Händler*innen

Über Brightpearl

Brightpearl ist eine Plattform für den Einzelhandel. Brightpearl ist eng in alle Vertriebskanäle integriert und verbindet deine Kundenaufträge, Fulfillment, Inventarmanagement, Rechnungswesen, Berichterstattung und Planung, Lagerverwaltung, Nachschub und vieles mehr. Brightpearl wurde speziell für Geschäftsmodelle im Einzelhandel entwickelt und ermöglicht die zuverlässige Abwicklung von Spitzengeschäften. Es lässt sich in das gesamte technische Einzelhandelsökosystem integrieren, ist Omnichannel-nativ und ist ein System zur Erfassung der wichtigsten Handelsdaten. Zudem bietet die Anwendung Einblicke in den Handel in Echtzeit und ist so automatisiert, dass du die Kontrolle behältst und hervorragend managen kannst.

Durch was sticht Brightpearl hervor?

Software und Service! Service ist ein wesentlicher Bestandteil des Angebots. Mit Einzelhandelsberater*innen kannst du dreimal schneller als mit herkömmlichem ERP live gehen und das zu festen Kosten. Das hauseigene Team begleitet dich von der technischen Unterstützung bis zur laufenden Unternehmensberatung.

Für den Einzelhandel gemacht. Brightpearl wurde nur für den Einzelhandel entwickelt. Das bedeutet: Konfiguration ohne Codierung, für Händler*innen und nicht für IT-Mitarbeiter*innen konzipiert, jede neue Funktion ist relevant und Integrationen sowie Ökosystem sind zu 100 % auf den Einzelhandel zugeschnitten.

Entwickelt, um mit dir zu skalieren. Unabhängig davon, ob es sich um saisonale Spitzen, Werbeaktionen oder anhaltendes Wachstum handelt, benötigen Händler*innen eine Ops-Plattform, die das Volumen bewältigen kann. Zahlen stehen hier im Mittelpunkt: Bestellungen, SKUs, Kanäle, Berichte und Finanzdaten sind für Händler*innen mit einem Umsatz von mehreren Millionen Dollar geeignet.


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Brightpearl

4,4 (157)
VS.
Häufig bewertet

Startpreis

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799,00 $
Monat

Preisoptionen

Kostenlose Version
Kostenlose Testversion
Kostenlose Version
Kostenlose Testversion

Funktionen

137
57

Integrationen

18
19

Bedienkomfort

4,4 (157)
4,2 (190)

Preis-Leistungs-Verhältnis

4,3 (157)
4,0 (190)

Kundenservice

4,4 (157)
4,4 (190)
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Nutzerbewertungen

Gesamtbewertung

4,4 /5
(157)
Preis-Leistungs-Verhältnis
4,3/5
Funktionen
4,3/5
Bedienkomfort
4,4/5
Kundenbetreuung
4,4/5

Hast du Brightpearl bereits?

Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.

Zeigt 5 von 157 Bewertungen
Katie
Gesamtbewertung
  • Branche: Einzelhandel
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

Great Inventory Management

Bewertet am 3.10.2015

We use Bright Pearl for both in-store and online sales. Coming from the previous program we used,...

We use Bright Pearl for both in-store and online sales. Coming from the previous program we used, Bright Pearl was a huge step up in inventory tracking. You can know where each and every item is through the whole order process - from shelf to shipment.
I've also been greatly impressed with the help/support team for a couple reasons. First, the replies to your problems/queries are quick (and don't make you feel like you're talking to a robot). Second, when they tell you that they are working on a certain issue, problem, or "bug" that needs to be dealt with, they mean it. This support team actually follows through and makes changes and updates frequently, always trying to improve the software. That is something that, as a customer I really appreciate.

Vorteile

- great inventory management
- fast and current connection to online orders, stock, and inventory
- good reports system
- lots of apps available to help tailor the program to your business' needs

Nachteile

While Bright Pearl is easy to use, sometimes the amount of manual steps you have to take with some of the processes are tedious. I would love to see more steps become automatic, and fields auto-populate. (I will say that, since we started using Bright Pearl, they've already improved somewhat in this area, though there are still many more to be done.

Abigail
Gesamtbewertung
  • Branche: Konsumgüter
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

We couldn't manage our business without Brightpearl

Bewertet am 14.3.2023

Vorteile

Brightpearl has significantly reduced our margin for error by giving us a centralized platform to manage all of our processes. We are a 2 person operations team managing a multi-thousand SKU catalog. Brightpearl's inventory management features have set us up to manage our catalog with ease. We have entirely automated our Order Management process as well. From the time an order is placed to the time and order is fulfilled and posted into Quickbooks, we don't have a single moment of manual intervention. This has saved us so much time and from so many errors. Our onboarding team ([sensitive content hidden] ) was AMAZING and set us up with some of the best processes we've ever had.

Nachteile

Most integrations and add-ons required completely custom development work which was time and resource intensive. We're accustomed to the "Shopify" model with our technology partners that have 1-2 click integrations that you can then customize to meet your business goals.

Antwort von Sage

Hi there Abigail,

Thank you very much for sparing the time to review us, we love hearing from our customers!

It's amazing to hear that Brightpearl has fully automated your thousands of SKUs, as a team of two I can definitely see why this is necessary! From single order touch-points to simplifying purchases too, it's wonderful to hear that Brightpearl is a great fit for you,

On your comment on custom development, while our integrations do allow out of the box 'plug and play' ability, we also allow our customers to tweak and customize how they work for them as we appreciate that not one size fits all. I'm glad to hear you have been able to find the perfect customization for you!

Thank you again,
Tom (Brightpearl by Sage)

Steve
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

An ERP that attempts to find a mid-market ecommerce niche but falls short in many ways

Bewertet am 25.11.2020

Overall, Brightpearl did not meet its promises. After just 6 months, we made a decision to start...

Overall, Brightpearl did not meet its promises. After just 6 months, we made a decision to start looking elsewhere and abandon the tremendous investment we had made in Brightpearl.

If your business has over $5 million in sales, and a dedicated full time bookkeeper who interacts daily with both purchasing staff and sales staff, Brightpearl may be a fit for you. If not, we do not recommend Brightpearl.

Vorteile

Brightpearl has a lot of features and can be powerful at automation in some areas.

Nachteile

Brightpearl is expecially weak in several essential areas: onboarding/training, user interface, purchasing automation. Brightpearl charges a hefty price (more than $10K) for onboarding data, setup and training and both are disappointing. Data migration is complex because Brightpearl keeps its data in an uncommon way. You will need a third party data consultant familiar with Brightpearl data to get the data in the right format. Training is inadequate. We were never trained in much of the system because the trainer ran out of time. We asked repeatedly for more training but were not given it. This created enormous extra work for our team throughout the first few months. In fact, the training was so incomplete that we never received any training on the general ledger of the ERP. ERPs are rooted in accounting. But we were not trained on it. The user interface is antiquated. We've never experienced a user experience that required so many clicks to do the most basic things. Data is not visible in context during purchasing or inventory management. Purchasing in general is clunky. Time consuming.

In Betracht gezogene Alternativen

Extensiv Order Management, Ordoro und SkuVault

Warum Brightpearl gewählt wurde

We left Volusion and moved to BigCommerce. Whereas Volusion had a native inventory management system, Bigcommerce does not. So we needed an inventory management system with automation for drop ships and in-house fulfillment. We thought Brightpearl would provide inventory management, sales automation and financial accounting that would provide transaction level insight into our purchasing and sales.

Zuvor genutzte Software

Volusion

Gründe für den Wechsel zu Brightpearl

It had promised to be robust and powerful.

Antwort von Sage

Hi Steve,

Thank you for the feedback.

I'm sorry to hear that you're reporting such issues with our onboarding. Our implementation team match training plans with against a defined list of the modules our customers tell us they're looking to adopt when they go live with us. In short, if something will be used, training on it will be provided.

We have been aware you feel that training has fell short in some areas and in response, your Project Manager and our VP of Global Professional Services have both attempted to get in touch with you to schedule additional training, but have not received any response.

We would really like to discuss these issues 1:1, so please get in contact with us ASAP so we can work on a way forward together.

Tom (Brightpearl)

Martin
Gesamtbewertung
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

We moved from Sage

Bewertet am 28.9.2020

The relationship manager and technical response is now good and because we have had problems with...

The relationship manager and technical response is now good and because we have had problems with our supply change we have now bought Demand Planner and are confident that this will help greatly with our management of supplies and the amount of time taken in dealing with them.

Vorteile

We moved some years ago from Sage, which was causing us serious problems and although the original implementation was rather time consuming and the product cost very much more than Sage we have over the years been pleased we made the move.

We are mainly geared towards traditional rather than on-line sales but the interface with other apps is good, the accounting is solid and the sales/warehousing function substantially meets our needs.

Nachteile

All aspects are ok - does a good job for us

Antwort von Sage

Hi Martin,

Thank you for sharing your thoughts on Brightpearl, we love hearing from our customers!

Your feedback echoes a lot of concerns businesses come to us with when they're looking at upgrading their traditional back office systems. We build our implementation plans around the requirements of our customers, so while they can be time consuming, they're vital to ensure that you hit the ground running. Which is sounds like you did! So great to hear!

It's excellent to hear the great support that you're getting from our teams too. We've had rave feedback about Brightpearl Demand Planner so it's great that you've invested in that too.

Thank you again,
Tom

Alex
Gesamtbewertung
  • Branche: Essen & Trinken
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Brightpearl made things so much easier to track

Bewertet am 7.7.2021

Before Brightpearl we were using various systems to track stock, fulfill orders, deal with...

Before Brightpearl we were using various systems to track stock, fulfill orders, deal with accounts, manage our suppliers — which was all a bit crazy and really time-consuming.

This was the first time using software like this, but Brightpearl ran several training sessions and gave an open floor to discuss how to utilize Brightpearl best for us. Their support has been exceptional and they've been on hand to help clarify issues we encountered quickly.

Vorteile

We’ve used Brightpearl for several years now, and I can confidently say that adopting it has made things way more efficient, saved us a significant amount of time, and helped us understand the business better. We’ve got several departments working together through a unified hub to manage sales, stock, and reporting across all our different sales channels.

Brightpearl has allowed us to focus more of our time on growth rather than being swamped under a load of different systems that didn’t give us an up-to-date picture of where we were.

Nachteile

There is a bit of a learning curve with understanding everything that the software can do.

Antwort von Sage

Hi Alex,

Thank you very much for leaving us your review.

It's wonderful to hear about the huge positive impact that switching to Brightpearl has been for you all.

It's also great to hear about the great experience you had with being trained and setup on our platform - and it sounds like that great experience continues to this day.

Thank you again,
Tom (Brightpearl)

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Brightpearl Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Brightpearl.

Brightpearl bietet folgende Kostenpläne an:

  • Gratis Testen: Nicht verfügbar

Brightpearl hat die folgenden typischen Kunden:

2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000

Brightpearl unterstützt die folgenden Sprachen:

Englisch

Brightpearl unterstützt die folgenden Geräte:

iPad (mobil)

Brightpearl kann in folgende Anwendungen integriert werden:

Adobe Commerce, Avalara, BILL Accounts Payable & Receivable, BigCommerce, Dotdigital, Glew, Klaviyo, Mailchimp, PayPal, QuickBooks Online, ShipStation, Shopify, Shopify Plus, Stripe, Worldpay, Xero, authorize.net, ekmPowershop

Brightpearl bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat

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