Brightpearl is a cloud based retail management software for omnichannel retailers and wholesalers. Manage your Inventory, Orders, Purchasing, Accounting, CRM, POS and Fulfilment in real time within one platform. Free up your time and reduce errors by automating your workflows. Gain in-depth insight into the profitability of products, customers, channels and suppliers.
With Brightpearl behind all of your ecommerce, marketplace and offline sales channels, you’ll have full control over what you’re selling and where. Brightpearl keeps every channel up to date in real-time, ensuring that you aren’t overselling or missing sales opportunities. Brightpearl natively connects to Magento, Shopify, Bigcommerce, Amazon, eBay and more, to help you centrally manage your omnichannel business.
Brightpearl is the most affordable, yet complete retail management system. Comparable systems’ subscription and implementation can be more than double the price of Brightpearl with added complexity unnecessary for a lean omnichannel business.
With all purchasing, inventory management and sales consolidated into a single system, Brightpearl is in place to actually understand and report back to you just how profitable your inventory is. All batches and units of inventory maintains its cost and any landed costs through it’s lifecycle, and works on a first in first out basis through the fulfilment streams.
Let us show you how Brightpearl can help you grow your business. Contact us and book a demo today.
It's nice to have all your records in one place, but being able to make meaningful use of said data is a large area of opportunity, and it can be done with some substantial elbow grease.
It's good for smaller companies, but larger companies would be better with different ERP solutions.
BP has made some improvements in key areas, such as the removal of purchasing of user slots. (e.g. if you had 10 users, only 4 could sign in at any one time).
But there are still areas of opportunity, in terms of better facilitation of accounting, order, and inventory control.
That said, it is probably still the most economical, if you want to really put in some elbow grease vs. other ERPs.
Needs substantial improvements in reporting inventory and accurately pulling proper reports for tax accounting and other accounting, as well as aiding in projecting units to order per quarter/season. Basic functionality is fine, but could also be improved, as much of the panel is very Web 1.5. Really meant for smaller companies, and not larger complex ones.
Thank you for taking the time to review us. We're always pleased to get feedback from one of our customers. I'm pleased you're enjoying our updates to the platform. We're always looking to improve and feedback from users such as yourself is invaluable in assessing this.
Regarding your comment on Brightpearl being primarily suited to smaller companies, many of our customers are large businesses who have grown on Brightpearl and find our platform scales with them. Others join us as such as are impressed with the flexibility.
We would really like to explore the areas for development you mention. I would recommend dropping an email to your Customer Success Manager and we can get the ball rolling.
Thank you again.
Do not jump from QuickBooks to this until you have truly run a lot of tests.
I love how this system allows me to have access anywhere and allows many reps to access the accounts.
I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well.
Thank you for taking the time to review us.
I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too:
Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you.
Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself.
Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful.
Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support.
Thank you again, your feedback is important to us.
We have been using brightpearl for several years now and the core function of the system has been to centralise around the accounts and stock management for our business. This means it's super easy to keep control of the business critical systems. The system has grown and expanded and as a small business I don't need a lot of this but it's there incase.
The most important thing we have found is the super easy simple Brightpearl POS solution that is sharing the same core data for products/customers/payments as our website and accounts in real time so if the last item sells online then we don't over sell this in store at the weekend. We have two small showrooms and can have two separate pos channels that make it easy to deal with customers in store and telephone orders in the main program. Push sales from POS to backend and vice versa. It makes us more efficient and look more professional in store and on the phone.
Even as a small business we have constantly changing stock and a large number of products (over 11,000) so need control of those as simply as possible. Brightpearl has done that for us along with accounts functionality.
I hope as brightpearl expands it can keep true to it's roots of supporting small businesses with a system that would normally only be available to big business with big budgets. The core simple EPOS is just perfect for us with multichannel order routes to the dispatch desk.
the simple EPOS systems linked into the core of the system in real time. You have to do things by the book and can't cut corners in processes.
Sometimes you have to do things by the book and can't cut corners in processes.
I think Brightpearl can be an excellent package, in my opinion, a little expensive comparing to others, especially considering they are still developing the product. Automation seems to work well, and plays nice with BigCommerce.
Brightpearl supports multi-currency and multi-channels which is nice being able to segregate sales and expenses related with each channel.
Support is not the best, especially if you're in the USA, the support in USA is not as good as the UK, so unfortunately you may have to wait a day to get response regarding issues, but they are quick to get back to you, assuming you can overlook the time difference.
Thank you for taking the time to post a review, we really appreciate it.
It's great to hear that you're finding our Automation app useful and that it's working well with your BigCommerce store. Additionally, the channel segmentation and multi-currency as these are really popular amongst our other customers too! It's great to hear!
I'm sorry to hear that you feel our US Support has some room for improvement. We acknowledge that sometimes on occasion it takes our support agents a little longer than we would like to respond so we are actively hiring in the US so expand the team which will reduce the chances of this considerably. More on this very soon!
Regarding our development, we're constantly developing and refining the platform as the retail and wholesale landscape shifts, and adding new features that our customers request. If there is something specific you feel that you would like to see, the best thing to do it to raise a Feature Request. I would suggest discussing it first with your Technical Account Manager as it may be that it's already in development.
Thanks again for posting the review.
As a business, we have been using Brightpearl for a few years now and have had an incredibly positive experience. On the customer service level - both in person and online - we have had an incredibly effective and personable response rate, especially of recent, which has made our usage a whole lot easier. We have therefore learnt a lot more about our business and its direct Brightpearl relationship, giving us more insight into weaknesses, improvements and areas of strength. High praise to the financial side of Brightpearl as this is easy to use and navigate. We are looking forward to our close working relationship in the future as we are expanding our business and therefore constantly looking to refining our Brightpearl usage.
Effective software, enabling access of the entire company to view and work as a team to work as a chain from start to finish in different parts of the UK in order to complete the entire part of the supply chain. Therefore leading to effective business management.
Uninformed from the beginning about certain aspects (not down to Brightpearl directly) and therefore the small team need enlightening and training regarding certain elements that can be so easily taught and answers. Because Brightpearl can do so much, there is just so much to learn that perhaps we are not taking advantage of as a business.
Brightpearl’s pricing plans are designed to match your stage of growth. Contact us to get more details
Brightpearl is a multichannel retail management software that covers orders, inventory, accounting, customer data, purchasing, shipping, and reporting in a single cloud-based platform. It provides staff and management comprehensive visibility into vital business information to effectively and efficiently accomplish their tasks, accelerating profitability and growth in the process. Real-time reports include cash flow, inventory, customer purchasing behavior, profitability by channel and SKU, among others.
Instead of managing sales from every channel your business is tapping into (e.g., online shop, retail outlet, eBay, Amazon, and others), manually updating inventory information for every item you sell and purchase, hence, the possibility of human error, transferring sales and accounts payable data into your accounting system, analyzing the speed at which you sell items, and other related activities that usually require their own spreadsheets, with Brightpearl, all purchase, sales, supplier and customer information are kept in a single data depository, allowing you comprehensive at-a-glance insight into the health of your retail business through real-time reporting.
Some of Brightpearl’s core features include order management, inventory management, shipping management, online payments integration and automated real-time accounting.
Brightpearl is a commerce acceleration platform that simplifies the retail lifecycle in one integrated web-based solution, beginning with orders all the way to customer management and growing the business. Because it’s an all-in-one retail system, it saves retailers valuable time and energy normally spent on double entries, numbers consolidation, and other procedures that need to be redone because of things here and there that slip through the cracks. This then lets them focus more on the value-adding aspects of their businesses, such as furthering their customer service initiatives.
Brightpearl takes the edge off tedious order, inventory, shipping, purchasing and accounting information management across multiple retail channels and locations by bringing relevant information together in a centralized back-office hub. With its built-in accounting system, transactions are automatically entered into accounts, and real-time reports are generated with just a few clicks. Cloud-based, it can be accessed anywhere, anytime and across multiple devices.
Whenever a customer places an order, a series of events is triggered. While they can also be manually created, with Brightpearl’s ready-made integrations with e-commerce portals like Magento and Shopify, orders can be automatically downloaded. Inventory levels are subsequently decreased, not just on the channel the order is made, but all other sales channels as well, eliminating the possibility of selling the same item twice and dealing with problems later.
Brightpearl’s order management system not only ensures data accuracy and consistency, it also allows retailers to systematize their order fulfillment strategies and optimize stock levels through filters such as shipping method, order date, sales channel, and others. This way, retailers are immediately aware what products/brands are better suited for what channels, and what improvement initiatives can be rolled out to increase sales and improve customer satisfaction.
Inventory replenishment with Brightpearl starts with just a few clicks. An email is sent to the supplier, and once delivered, the purchase order is marked as received and inventory levels in the sales channels are automatically increased. Because information is centralized, it’s easy to spot which entity you owe money to and how much, including the date the amount is due.
Brightpearl simplifies the usually complex inventory management processes required of a growing business. Aside from automatically increasing or decreasing inventory levels in your various sales channels, depending on whether items have been received from a supplier or sold to a customer, you are afforded the ability to generate cash flow reports and comprehensive inventory audit trails in real time.
Order information, which includes shipping address and location, are automatically downloaded to your warehouses, empowering retailers to accurately and speedily deliver orders to customers. When an order is drop-shipped from a supplier or fulfilled via your own warehouse, tracking references are emailed to customers using pre-built email templates and transmitted back to your sales channels. Once shipped, the cost of inventory is entered into Brightpearl’s accounting system, giving you an instantaneous view of the profit amount you’ve made.
The shipping management software affords you full control over what and how you ship – partial order fulfillment versus drop-shipping, and order prioritization based on shipping method, order date or customer. For more automation and customization, Brightpearl integrates with e-commerce shipping fulfillment platforms like Shipworks, [Shipstation] (http://www.getapp.com/shipstation-application) and [Metapack] (http://www.getapp.com/metapack-application).
To further simplify the customer purchasing experience, Brightpearl can be integrated with payment gateways such as PayPal and SagePay. PayPal links with Brightpearl in two ways: as a payment method and to download transactions. When payment processing with PayPal is set up, customers can opt to pay through PayPal via your website. Brightpearl automatically records all PayPal payments received online. Transaction details can then be viewed via the PayPal log and synchronized with Brightpearl using the PayPal transaction download integration feature.
SagePay, on the other hand, can be used to make online payments via the Brightpearl site (SagePay form) or through back-office payments (SagePay direct), also known as Mail Order/Telephone Order or MOTO. This means that customers can make payments over the phone, for one. For Magento users, SagePay payment setup is done in Magento.
Brightpearl includes a full accounting system that allows users to keep track of the items they’re selling day to day, which channels are making money, which items are selling well, and such. Profits can be analyzed by channel, customer or SKU, empowering retailers to invest their money intelligently on better-performing products and channels.
The system provides in-depth and up-to-date reports that your accountant can also access to make updates and adjustments. Data can be exported as CSV, and Brightpearl’s support team provides 24/7 email support, documentations, a video library, and launch and acceleration services to help you and your staff with the training you’ll need to get started.
Brightpearl readily integrates with 47 apps that include [eBay] (http://www.getapp.com/blog/ebay-management-software/), [Magento] (http://www.getapp.com/magento-application-1), Amazon, Brightpearl POS, [Shopify] (http://www.getapp.com/shopify-application), [Bigcommerce] (http://www.getapp.com/bigcommerce-application), Authorize.net, UK Mail, [Square] (http://www.getapp.com/square-application), and [PayPal] (http://www.getapp.com/paypal-application).
Contact Brightpearl directly for pricing information.
Weiter unter folgen häufig gestellte Fragen über Brightpearl.
Brightpearl bietet folgende Kostenpläne an:
Kostenlose Testversion: Nicht verfügbar
Brightpearl’s pricing plans are designed to match your stage of growth. Contact us to get more details
Brightpearl bietet die folgenden Funktionen:
Brightpearl hat die folgenden typischen Kunden:
Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen
Brightpearl unterstützt die folgenden Sprachen:
Brightpearl hat folgende Preismodelle:
Brightpearl unterstützt die folgenden Geräte:
Brightpearl kann in folgende Anwendungen integriert werden:
3PL Central Warehouse Mgr, Bitium, Clear Spider, Mailchimp, Parcelhub Shipping, ShipStation, Shipwire, SkuBrain, Zoey, ekmPowershop
Brightpearl bietet folgende Optionen für Kundensupport:
Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen