Über Brightpearl

Brightpearl ist eine Plattform für den Einzelhandel. Brightpearl ist eng in alle Vertriebskanäle integriert und verbindet deine Kundenaufträge, Fulfillment, Inventarmanagement, Rechnungswesen, Berichterstattung und Planung, Lagerverwaltung, Nachschub und vieles mehr. Brightpearl wurde speziell für Geschäftsmodelle im Einzelhandel entwickelt und ermöglicht die zuverlässige Abwicklung von Spitzengeschäften. Es lässt sich in das gesamte technische Einzelhandelsökosystem integrieren, ist Omnichannel-nativ und ist ein System zur Erfassung der wichtigsten Handelsdaten. Zudem bietet die Anwendung Einblicke in den Handel in Echtzeit und ist so automatisiert, dass du die Kontrolle behältst und hervorragend managen kannst.

Durch was sticht Brightpearl hervor?

Software und Service! Service ist ein wesentlicher Bestandteil des Angebots. Mit Einzelhandelsberater*innen kannst du dreimal schneller als mit herkömmlichem ERP live gehen und das zu festen Kosten. Das hauseigene Team begleitet dich von der technischen Unterstützung bis zur laufenden Unternehmensberatung.

Für den Einzelhandel gemacht. Brightpearl wurde nur für den Einzelhandel entwickelt. Das bedeutet: Konfiguration ohne Codierung, für Händler*innen und nicht für IT-Mitarbeiter*innen konzipiert, jede neue Funktion ist relevant und Integrationen sowie Ökosystem sind zu 100 % auf den Einzelhandel zugeschnitten.

Entwickelt, um mit dir zu skalieren. Unabhängig davon, ob es sich um saisonale Spitzen, Werbeaktionen oder anhaltendes Wachstum handelt, benötigen Händler*innen eine Ops-Plattform, die das Volumen bewältigen kann. Zahlen stehen hier im Mittelpunkt: Bestellungen, SKUs, Kanäle, Berichte und Finanzdaten sind für Händler*innen mit einem Umsatz von mehreren Millionen Dollar geeignet.

Preisoptionen ab:

Nicht verfügbar

  • Kostenlose Version
  • Gratis Testen
  • Abonnement

Die 5 Top-Alternativen zu Brightpearl

Geräte

Unternehmensgröße

S M L

Märkte

Kanada, Vereinigtes Königreich, Vereinigte Staaten

Unterstützte Sprachen

Englisch

Preisoptionen ab:

Nicht verfügbar

  • Kostenlose Version
  • Gratis Testen
  • Abonnement

Die 5 Top-Alternativen zu Brightpearl

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Funktionen

Gesamtzahl der Funktionen von Brightpearl: 112

  • 3PL-Management
  • API
  • Abrechnung & Rechnungsstellung
  • Alarmfunktion / Benachrichtigungen
  • Angebote / Schätzungen
  • Angebotsmanagement
  • Anpassbare Berichte
  • Artikelverwaltung
  • Audit Trail
  • Auftragsabwicklung
  • Auftragsabwicklung
  • Auftragserfassung
  • Auftragsmanagement
  • Auftragsverfolgung
  • Barcode / RFID
  • Barcode / Tickets scannen
  • Barcode-Erkennung
  • Berichterstattung / Analyse
  • Berichterstattung und Statistik
  • Bestandsführung
  • Bestandskontrolle
  • Bestandsnachfüllung
  • Bestandsoptimierung
  • Bestandsprüfung
  • Bestandsverfolgung
  • Bestell-Management
  • Bestückung
  • Buchhaltung
  • CRM
  • Check-in/Check-out
  • Daten-Import / -Export
  • Datensynchronisation
  • Drittanbieter-Integration
  • E-Commerce-Management
  • E-Mail Marketing
  • Echtzeit-Aktualisierungen
  • Echtzeit-Analytik
  • Echtzeit-Auftragseintrag
  • Echtzeit-Berichterstattung
  • Echtzeit-Daten
  • Echtzeit-Synchronisierung
  • Einkauf & Empfang
  • Einkaufswagen
  • Einkommen & Bilanz
  • Einzelhandel-Lagerverwaltung
  • Elektronische Zahlungen
  • Entfernte Auftragserfassung
  • Fertigungsbestandsmanagement
  • Finanzmanagement
  • Integration in die Buchhaltung
  • Inventarverwaltung
  • Kampagnenmanagement
  • Kanalmanagement
  • Kassensysteme für Einzelhandel
  • Katalogisierung / Kategorisierung
  • Konfigurierbarer Workflow
  • Kontakt-Datenbank
  • Kostennachverfolgung
  • Kreditkartenbearbeitung
  • Kundenaufträge
  • Kundendatenbank
  • Kundenhistorie
  • Kundensegmentierung
  • Lagerhaus-Management
  • Leistungskennzahlen
  • Lieferanten-Management
  • Listen-Management
  • Marktplatz-Integration
  • Material-Rechnung
  • Mehrere Geschäfte
  • Mehrere Standorte
  • Mehrere Währungen
  • Mitarbeitermanagement
  • Mobile Commerce
  • Multichannel-Management
  • Nachbestellungen verwalten
  • Nachfragevorhersage
  • Offline-Zugriff
  • Produktkennzeichnung
  • Prognose
  • Projektmanagement
  • Provisionsmanagement
  • Rechnungsmanagement
  • Rechnungsverarbeitung
  • Regelbasierter Workflow
  • Retourenmanagement
  • Rückstandsverwaltung
  • SKU-/UPC-Codes
  • Spezielles Auftragsmanagement
  • Statusverfolgung
  • Suchen / filtern
  • Supply-Chain-Management
  • Transaktionshistorie
  • Treueprogramm
  • Umsatzentwicklung-Analyse
  • Umsatzsteuer-Management
  • Verkaufsberichte
  • Verkaufsprognose
  • Verkaufspunkt POS
  • Versand-Management
  • Versandetiketten
  • Vertriebsmanagement
  • Vorlagen
  • Wareneingangs- / Einlagerungsverwaltung
  • Werkzeuge zur Zusammenarbeit
  • Wiederkehrende Bestellungen
  • Wirtschaftsprüfung-Management
  • Workflow-Management
  • Zahlungsabwicklung
  • Zugriffskontrollen / Berechtigungen
  • Zykluszählung
  • für den Einzelhandel

Alternativen

NetSuite

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Odoo

4,2
Nr. 2 Alternative zu Brightpearl
Odoo ist eine vollständig integrierte und anpassbare Open-Source-Suite von Geschäftsanwendungen. Ein Großteil der...

Cin7

4,3
Nr. 3 Alternative zu Brightpearl
Cin7 macht komplexe Einzelhandels- und Großhandelsgeschäfte mit All-in-One-Inventarmanagement, POS, Direct EDI-Integrati...

Acumatica Cloud ERP

4,5
Nr. 4 Alternative zu Brightpearl
Acumatica Cloud ERP ist eine integrierte Business-Management-Lösung für mittelständische Unternehmen mit Finanz-,...

Nutzerbewertungen

Gesamtbewertung

4,4 /5
(147)
Preis-Leistungs-Verhältnis
4,2/5
Funktionen
4,2/5
Bedienkomfort
4,3/5
Kundenbetreuung
4,4/5

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Eine Bewertung schreiben
5 von 147 Bewertungen angezeigt
James J.
Gesamtbewertung
  • Branche: Einzelhandel
  • Untern. Größe: 2-10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

I cannot recommend Brightpearl enough!

Bewertet am 30.10.2020

Vorteile

I cannot recommend Brightpearl enough! The software has transformed the way we run our organisation. It provides everything we need to operate our eCommerce business effectively and efficiently. Their innovation/product roadmap caters, certainly in our case, to current trends and requirements.

We currently use the system to manage our sales channels of 4 separate B2C Bigcommerce websites, 2 eBay stores, 10 Amazon stores (2 subsidiary businesses with 5 EU Amazon stores each) and manual telephone sales. We have 4 channels brands, which is where Brightpearl brands paperwork and emails differently for each company. It all works as one would expect, orders download and are aggregated ready for picking and shipping, inventory is updated across all sales channels, as sales occur and purchase orders are received, and accounting is updated at each point providing a real-time picture in a myriad of dashboards and reports that can be as detailed as needed.

Brightpearl support is also excellent with most cases being resolved in less than 4 hours.

Nachteile

I find very little to dislike about the software. It serves all the needs we currently have and know that there are elements such as automation that will prove to be useful at some point in the future.

In Betracht gezogene Alternativen

ChannelAdvisor und OrderWise

Warum Brightpearl gewählt wurde

The integration between sales channels such as Amazon and external websites was poor with Netsuite at the time. It was also very expensive.

Zuvor genutzte Software

NetSuite

Gründe für den Wechsel zu Brightpearl

Better integration with our workflow newly developed website, all at a reasonable price. Very logical in its implementation and use.

Antwort von Brightpearl

Hi James,

Thank you for you wonderful feedback. It's great to see the huge impact that we've had on your business over the last eight years. Thank you too for your big praise of our Support team, your experience of them is very much in line with their mantra so I'll certainly be sharing your feedback with them as I know they'll appreciate it hugely!

Thank you again,
Tom (Brightpearl)

Nick E.
Gesamtbewertung
  • Branche: Einzelhandel
  • Untern. Größe: 2-10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

A work in progress

Bewertet am 27.10.2020

Finally, we have been assigned our TAM, [SENSITIVE CONTENT HIDDEN]. We had a 30-minute phone call...

Finally, we have been assigned our TAM, [SENSITIVE CONTENT HIDDEN]. We had a 30-minute phone call scheduled to go through some issues that end up lasting almost 2 hours. During that call, he brought in other resources to help us understand where our issues are and areas of the software we need to keep an eye on. We have a lot of work ahead of us to get our account back on track, but we finally have someone to guide us on how to fix and prevent the issues.

Vorteile

Brightpearl is the only software on the market that has truly combined all technology necessities of e-commerce into 1 platform. That includes ERP, CRM, automation, connectors for platforms and other like Shipstation, inventory management like Demand Planner

Nachteile

The drawback for us and our situation is that when you combine all of the systems into 1 it can be pretty complicated. The reason this is a con is that Brightpearl doesn't have partnerships with 3rd parties that make a living off of implementation and customer success. Instead, Brightpearl manages 100% of the process. Our first 5 months have not been great because we are not proficient at utilizing the software. When we've asked for help they have been simply telling it is a you problem, not the software, but no guidance on what we should be doing. Instead, we just learn to live with the issue because we have nowhere else to go for help since no partners exist. We are supposed to have a TAM, technical account manager, for the first year, but we only had one for the first 3 weeks.

In Betracht gezogene Alternativen

NetSuite

Warum Brightpearl gewählt wurde

To automate order entry and inventory management across Shopify, eBay, Walmart and Amazon.

Gründe für den Wechsel zu Brightpearl

NetSuite does not have the ability to connect to the different platforms without an expensive 3rd party app.

Antwort von Brightpearl

Hi Nick,

Thank you for your review. We always appreciate feedback from our customers.

We acknowledge that keeping our success, support, and implementation teams in house isn't something that is commonplace in the market, but control over the quality of our support services and is very important to us hence we don't out-source them. Similarly the value for money that our customers receive from our fixed-price implementation, and all inclusive online training and support services isn't something that we would wish to limit.

I'm sorry that you don't feel we've supported you sufficiently until recently though. We will look into this internally and see what happened. However in the meantime it's great that you've touched base with your Technical Account Manager. I have no doubt that with him in your corner, your issues will be swiftly behind you.

Tom (Brightpearl)

Frankie O.
Gesamtbewertung
  • Branche: Logistik & Lieferkette
  • Untern. Größe: 2-10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 2.0 /10

Frustrated

Bewertet am 8.8.2017

Do not jump from QuickBooks to this until you have truly run a lot of tests.

Do not jump from QuickBooks to this until you have truly run a lot of tests.

Vorteile

I love how this system allows me to have access anywhere and allows many reps to access the accounts.

Nachteile

I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well.

Antwort von Tom

Hi Frankie,

Thank you for taking the time to review us.

I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too:

Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you.

Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself.

Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful.

Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support.

Thank you again, your feedback is important to us.

Best wishes,
Tom

Brightpearl

Alex L.
Gesamtbewertung
  • Branche: Essen & Trinken
  • Untern. Größe: 11-50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Brightpearl made things so much easier to track

Bewertet am 7.7.2021

Before Brightpearl we were using various systems to track stock, fulfill orders, deal with...

Before Brightpearl we were using various systems to track stock, fulfill orders, deal with accounts, manage our suppliers — which was all a bit crazy and really time-consuming.

This was the first time using software like this, but Brightpearl ran several training sessions and gave an open floor to discuss how to utilize Brightpearl best for us. Their support has been exceptional and they've been on hand to help clarify issues we encountered quickly.

Vorteile

We’ve used Brightpearl for several years now, and I can confidently say that adopting it has made things way more efficient, saved us a significant amount of time, and helped us understand the business better. We’ve got several departments working together through a unified hub to manage sales, stock, and reporting across all our different sales channels.

Brightpearl has allowed us to focus more of our time on growth rather than being swamped under a load of different systems that didn’t give us an up-to-date picture of where we were.

Nachteile

There is a bit of a learning curve with understanding everything that the software can do.

Antwort von Brightpearl

Hi Alex,

Thank you very much for leaving us your review.

It's wonderful to hear about the huge positive impact that switching to Brightpearl has been for you all.

It's also great to hear about the great experience you had with being trained and setup on our platform - and it sounds like that great experience continues to this day.

Thank you again,
Tom (Brightpearl)

Kristoffer J.
Gesamtbewertung
  • Branche: Konsumgüter
  • Untern. Größe: 2-10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Great tool for a small-mid sized fast growing omni-channel consumer goods business.

Bewertet am 25.9.2020

We really enjoyed working with everyone involved in the project of setting up Tekla at Brightpearl....

We really enjoyed working with everyone involved in the project of setting up Tekla at Brightpearl. All the way from the sales to the final handover - and now ongoing customer success.

The team at BP immediately captured the essence of the challenge we presented to them with our previous ERP-stack, and they managed to set up all the right questions needed to be tackled.

Besides the on-point grasping of the challenges to be solved, we felt that the process throughout the implementation was smooth, and with constant dialogue with Anthony, our point of contact, we were in good hands.

The main issues we faced with our old stack was weak inventory, order and supply chain management. All of that are now elevated to a whole new level, and we feel that we have a robust ERP engine that we can grow with for many years to come.

Overall, we are super happy to have implemented Brightpearl, and can only recommend others to do the same.

Vorteile

We now have a product that solves our needs.
It is simple to use, yet complex, so that we can grow a lot within it.

It was quick to implement, allowing us to benefit from the elevated toolbox immediately.

Nachteile

Some elements of the UX/UI and functionality are clearly outdated and needs a revision. Also, it feels that they are stuck within old workflows that should be optimised.

I think this is a common issue in enterprise ERP and something that will improve over time.

In Betracht gezogene Alternativen

e-conomic, Traede, Stitch Labs und QuickBooks Commerce

Warum Brightpearl gewählt wurde

The main issues we faced with our old stack was weak inventory, order and supply chain management.

Gründe für den Wechsel zu Brightpearl

It felt more robust and scalable. Furthermore, it was fairly easy to implement and at a reasonable pricing compared to other products with the same toolbox complexity.

Antwort von Brightpearl

Hi Kristoffer,

Thank you for sparing the time to review us - we really appreciate it.

We're really pleased that we meet your needs so square-on and that you've had such a great experience at all the stages along your journey so far.

We're super-happy that you're a customer too and we really appreciate your recommendation.

Tom (Brightpearl)

5 von 147 Bewertungen angezeigt Alle Bewertungen

Brightpearl Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Brightpearl.

Brightpearl bietet folgende Kostenpläne an:

  • Beginnt ab:
  • Preismodell: Abonnement
  • Gratis Testen: Nicht verfügbar

Brightpearl hat die folgenden typischen Kunden:

2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+

Brightpearl unterstützt die folgenden Sprachen:

Englisch

Brightpearl unterstützt die folgenden Geräte:

iPad (mobil)

Brightpearl kann in folgende Anwendungen integriert werden:

Authorize.Net, Avalara, BigCommerce, Bill.com, Glew, Klaviyo, Magento Commerce, Mailchimp, PayPal, Quickbooks Online, ShipStation, Shopify, Stripe, Worldpay, Xero, dotdigital Engagement Cloud, ekmPowershop

Brightpearl bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat

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