Assembla

Easy to use. Application has very intuitive interface.
Fast Speed
Reasonable Price
Awesome Support

1. Though, the User Interface is interactive, but, if some change reports are introduced, should be helpful.

It's very easy to create repositories and start to work with your colleagues.

I had no difficulties. I met assembla in 2012 and have recommended it to others. Collaborative work has made it much easier for me. I only have one problem but it isn't specifically related to Assembla, but with Tortoise Subversion. On files that weight around or more than 25 mb or for a large set of assets, it's very common to fail (more than 90% of times). I have to upload separetely all the files and directories. I know it isn't assembla issue, but maybe you can tweek something or have a conversation with Tortoise SVN support to find the reason. This always happens, since I started to use the tool. Related to this issue, is that if you fail with tortoise, they dont have an automatic try upload or to save the assets it could done from all the bunch, because you have to try again and again and again, unselecting some of them until you have a success upload. This take time and its frustrating. Maybe you can recommend to fix this or to let us know about how to solve or how to use another tool whitout having inconveniences when exporting or migrating. Thanks.

To be honest, there's nothing I really like about the product. It's ok but there's certainly no standout likeable feature.

A few years ago I asked for Markdown to be added as a text format option to match Github and other development platforms, I'm still waiting.

The ticket preview on click has made working with the tool harder because I can no longer middle click to open multiple tickets. Right click and open in a new tab is awful because the tab takes over the window so to open multiple I need to right click, open in new tab, switch back to the previous tab, rinse and repeat. Shift click and control click don't work either. The whole feature seems like a face-palm.

Integrations significantly lacking compared to competitors

You get all the necessary core features (task tracking, source control) in a very reliable service (downtime negligible in >5 years) for a good price.

Main issue is that their support is lacking. In particular, there is no good way to report an issue other than email, which then isn't being tracked and you'll never even know if they are working on it.

One issue that's been annoying us every day: their web pages constantly show an error on bottom right saying "We got disconnected. We'll try to reconnect, or you may reload page". They have yet to fix this after many years despite us complaining about it. Would be much happier if they just suppressed/disabled this message since it's completely useless.