Silvertrac Software

Silvertrac Software

Security incident reporting and guard management solution.

4.7/5 (234 Bewertungen)

Silvertrac Software Übersicht

Was ist Silvertrac Software?

Silvertrac is a real-time guard management & security incident reporting solution that helps security organizations efficiently monitor and respond to issues, tasks and events. The solution was built for private contract security companies and in-house operations of all sizes that are looking to streamline internal operations and ensure immediate, on-site accountability.

Silvertrac enables security guards and officers in the field to report incidents, receive tasks and alerts, and scan checkpoints via our mobile app. Dispatchers, supervisors, and administrators can view reports in real-time with Silvertrac’s live issue monitor in order to proactively resolve issues as they happen. Our Android & iOS guard app for mobile devices enhances the platform’s features by enabling officers to gather supporting text, audio and photos directly from the field.

Silvertrac also provides tools for parking management that let users register vehicles, sell parking permits, charge for parking violations, and more. Silvertrac is integrated with a banking system for credit card payment processing. The live Parking Book displays virtual permits and owner’s contact info for each parking space, including guests and visitors. The solution also integrates maintenance and tow services within the platform.

Silvertrac provide users with a streamlined inspection process that simplifies report completion, and includes a searchable database. Types of inspections include vehicle inspections, fire extinguisher inspections, flow of traffic, pool & spa, signage, safety, and home inspections. The platform also includes features for dispatch center monitoring, facility maintenance tracking, and risk management assessment.

Silvertrac Software Übersicht

Preis

Beginnt ab
50,00 $/Monat

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Silvertrac’s real-time reporting software is available at three different pricing levels: Basic, Pro and Enterprise.

The pricing structures of each plan are based on the number of reporting devices being utilized by a company, not per user.

For more detailed information, please contact Silvertrac.


Silvertrac Software Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Australien, Kanada, Europa, Vereinigte Staaten von Amerika
Unterstützte Sprachen
Englisch

Screenshots

Silvertrac Software Screenshot: Top-rated security management & reporting tool.
Silvertrac Software Screenshot: Top-rated security management & reporting tool. Silvertrac Software Screenshot: Cloud-based security guard management & incident reporting tool for full transparency of your entire physical security operation. Silvertrac Software Screenshot: iOS & Android friendly guard tour app with easy to use interface. Silvertrac Software Screenshot: Report security incidents via text, audio, or images in real-time with gps & time stamping for full accountability. Silvertrac Software Screenshot: Customizable guard tours with NFC, QR Code, 
 or Barcode checkpoint scanning. Silvertrac Software Screenshot: Dispatch guards remotely to all of your client property locations. Silvertrac Software Screenshot: GPS guard tour tracking for full officer visibility. Silvertrac Software Screenshot: Time, date, and location stamped incidents provide timely security details to supervisors and clients. Silvertrac Software Screenshot: Live GPS mapping to track officers & mobile patrol vehicles from site to site.

Silvertrac Software Bewertungen

Silvertrac Software Bewertungen

Gesamtbewertung
4.7
/
5
Ausgezeichnet
176

Sehr gut
55

Durchschnitt
3

Gering
0

Schlecht
0

Preis-Leistungs-Verhältnis
4.7
Funktionen
4.6
Bedienkomfort
4.7
Kundenbetreuung
4.9
99% haben diese Anwendung empfohlen
Derick S.

I have used Silvertrac for nearly a decade and am now currently using it for my own company.

Ease of use reporting with GPS verification. One of the biggest deterrents for guards to report a problem is how much paperwork may be involved. With the app, you take a few pictures, write a note, and your report is complete.


Mit Google übersetzen
Bryan A.

You guys are great!

The customer support, although I rarely need to use it, is on point. I always get an immediate response. The instructional videos are a huge help as well.


Mit Google übersetzen
Michael "sully" S.

We can't run without it!

We use Silvertrac for all of our clients, it's helpful for us to create reports in real-time as things happen. This allows our Security Officers the opportunity to document occurrences as they go, instead of relying on paper reports.


Mit Google übersetzen
Christopher H.

Silvertrac Software and Staff

Silvertrac staff has been amazing! From sales to your final account manager they are there to answer any questions you may have. [SENSITIVE CONTENT HIDDEN] is on top of her game and is always one step ahead of most questions that you will ask.


Mit Google übersetzen
Candie W.

Great Program! Could use a little improvement.

Overall experience is good. It has made us aware of some issues. I wish there was a way to search for a specific person or reference previous events for our Officers. It would be nice if we had access to a trespasser database like the parking database which would let other officers know this person has already been trespassed.


Mit Google übersetzen
Derick S.
Übersetzen nach: Deutsch

I have used Silvertrac for nearly a decade and am now currently using it for my own company.

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 31.7.2018
Quelle der Bewertung: Capterra

Ease of use reporting with GPS verification. One of the biggest deterrents for guards to report a problem is how much paperwork may be involved. With the app, you take a few pictures, write a note, and your report is complete.

Vorteile

The reporting information is top notch. I can access officer reports from any of my devices (phone, ipad, macbook, desktop). Reports can't be deleted or modified, this is like an accountability measure for clients and I think its very important. Use of the app is pretty easy for guards. I am a huge fan of the issue monitor, I like to see what everyone is up to from a bird's eye type view.

Nachteile

The setup for each property, its issues, tasks and user accounts can be a bit time consuming. I wish there was a faster way to create new users, for instance, being able to import en masse from an excel sheet. However, once setup, the software works like a charm.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Bryan A.
Branche: Sicherheit & Untersuchungen
Untern. Größe: 1.001-5.000 Mitarbeiter
Übersetzen nach: Deutsch

You guys are great!

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 16.8.2019
Quelle der Bewertung: Capterra

The customer support, although I rarely need to use it, is on point. I always get an immediate response. The instructional videos are a huge help as well.

Vorteile

You guys crack me up! We appreciated having you at our conference this year. This video was excellent! Silvertrac is so simple to use. I was actually logging in when this window popped up. It takes me only a couple of minutes to run reports for my clients. The software is intuitive and easy to use. I never have issues with pulling data on my pc or collecting data from a mobile device. Silvertrac is simple, yet substantial. It has everything I need and is not intimidating to learn or navigate through. Great job!

Nachteile

I know that you all are working on more compatibility with Apple. We use these devices exclusively and it would be great to use the GPS tracking checkpoints instead of the QR codes.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Michael "sully" S.
Branche: Sicherheit & Untersuchungen
Untern. Größe: 501-1.000 Mitarbeiter
Übersetzen nach: Deutsch

We can't run without it!

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 11.2.2020
Quelle der Bewertung: Capterra

We use Silvertrac for all of our clients, it's helpful for us to create reports in real-time as things happen. This allows our Security Officers the opportunity to document occurrences as they go, instead of relying on paper reports.

Vorteile

Fully customizable, the framework is easy to navigate and user-friendly. The features allow us to document incident reports, damage reports, and other documentation with ease in real-time.

Nachteile

There's not a lot that I would say is a con about the software. I do feel that an updated layout would be a good change to keep things fresh.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Christopher H.
Branche: Sicherheit & Untersuchungen
Untern. Größe: 2-10 Mitarbeiter
Übersetzen nach: Deutsch

Silvertrac Software and Staff

Täglich für 6-12 Monate genutzt
Bewertet am 17.1.2020
Quelle der Bewertung: Capterra

Silvertrac staff has been amazing! From sales to your final account manager they are there to answer any questions you may have. [SENSITIVE CONTENT HIDDEN] is on top of her game and is always one step ahead of most questions that you will ask.

Vorteile

The software makes it easy for administration and for the guards in the fried. The software has impressed several clients and they feel they are getting more for their money.

Nachteile

I feel that some of the features that they are getting rid of could benefit clients who are desiring that solution.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Candie W.
Branche: Sicherheit & Untersuchungen
Untern. Größe: 13-50 Mitarbeiter
Übersetzen nach: Deutsch

Great Program! Could use a little improvement.

Täglich für 6-12 Monate genutzt
Bewertet am 9.8.2019
Quelle der Bewertung: Capterra

Overall experience is good. It has made us aware of some issues. I wish there was a way to search for a specific person or reference previous events for our Officers. It would be nice if we had access to a trespasser database like the parking database which would let other officers know this person has already been trespassed.

Vorteile

I like the availability to get constant updates or have them sent to my email so I can check them on my time. I find this is a great feature, I get to decide which issues I need to know right away.

Nachteile

The bugs. I don't like how it has repeat offenders. I wish it was more consistent. I understand you run into a problem every now and then. My issue is with a bug we bring up, we are informed it is fixed and it shows up doing the same thing a couple of weeks or months later.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 5.0/10

Nutzerempfehlung
9.5/10
Basierend auf 234 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

Silvertrac Software Preis

Silvertrac Software Preis

Beginnt ab
50,00 $/Monat
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Silvertrac’s real-time reporting software is available at three different pricing levels: Basic, Pro and Enterprise.

The pricing structures of each plan are based on the number of reporting devices being utilized by a company, not per user.

For more detailed information, please contact Silvertrac.

Silvertrac’s real-time reporting software is available at three different pricing levels: Basic, Pro and Enterprise.

The pricing structures of each plan are based on the number of reporting devices being utilized by a company, not per user.

For more detailed information, please contact Silvertrac.

Preis-Leistungs-Verhältnis
4.7/5
Basierend auf 234 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

Silvertrac Software Funktionen

Silvertrac Software Funktionen

API
Abrechnung & Rechnungsstellung
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Anpassbare Berichterstellung
Audit Trail
Automatische Benachrichtigungen
Berichterstattung und Statistik
Bestandsverfolgung
Compliance Management
Daten-Import / -Export
Dokumentenmanagement
Dokumentenspeicher
Echtzeit-Berichterstattung
Echtzeit-Daten
Integration von Dritten
Inventarverwaltung
Wirtschaftsprüfung
Workflow-Management
Überwachung
Funktionen
4.6/5
Basierend auf 234 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Videos und Anleitungen

Videos und Anleitungen

Zusätzliche Informationen für Silvertrac Software

Zusätzliche Informationen für Silvertrac Software

Schlüssel-Features von Silvertrac Software

  • Ad hoc reports
  • Appeals management
  • Asset tracking
  • Checkpoint tracking
  • Citation tracking
  • Collaboration
  • Contact management
  • Customer management
  • Damage tracking
  • Data management
  • Data source connectors
  • Event management
  • Financial reports
  • Group management
  • Investigation management
  • Key & lock management
  • Menu generator
  • Payment processing
  • Permit management
  • Preventive maintenance
  • Reporting & statistics
  • Sales Reports
  • Scheduled / automated reports
  • Scheduling & events
  • Service history tracking
  • Technician management
  • Ticketing
  • Tow management
  • Trend / problem indicators
  • Violation tracking

Vorteile

  • SilverTrac software ties all security, maintenance, and parking issues together into a single dashboard for quick access.

  • Users can view detailed reports including daily activity reports, summary reports, and incident reports along with trending information.

  • Silvertrac provides guard performance metrics so users can discover any underperforming officers, as well as prove their value to clients.

  • Silvertrac helps improve accuracy by allowing officers to report using notes, talk-to-text, photos, and audio files.

  • The solution helps simplify guard training by sending site-specific instructions to guards’ smart phones and auto-prompting tasks at every checkpoint.

  • Silvertrac Software Häufig gestellte Fragen

    Silvertrac Software Häufig gestellte Fragen

    Weiter unter folgen häufig gestellte Fragen über Silvertrac Software.

    F. Welche Preispläne bietet Silvertrac Software an?

    Silvertrac Software bietet folgende Kostenpläne an:

    Beginnt ab: 50,00 $/Monat

    Preismodell: Abonnement

    Gratis Testen: Verfügbar

    Silvertrac’s real-time reporting software is available at three different pricing levels: Basic, Pro and Enterprise. The pricing structures of each plan are based on the number of reporting devices being utilized by a company, not per user. For more detailed information, please contact Silvertrac.

    F. Was sind die Hauptfunktionen von Silvertrac Software?

    Silvertrac Software bietet die folgenden Funktionen:

    • Ad hoc reports
    • Appeals management
    • Asset tracking
    • Checkpoint tracking
    • Citation tracking
    • Collaboration
    • Contact management
    • Customer management
    • Damage tracking
    • Data management
    • Data source connectors
    • Event management
    • Financial reports
    • Group management
    • Investigation management
    • Key & lock management
    • Menu generator
    • Payment processing
    • Permit management
    • Preventive maintenance
    • Reporting & statistics
    • Sales Reports
    • Scheduled / automated reports
    • Scheduling & events
    • Service history tracking
    • Technician management
    • Ticketing
    • Tow management
    • Trend / problem indicators
    • Violation tracking

    F. Wer sind die typischen Nutzer von Silvertrac Software?

    Silvertrac Software hat die folgenden typischen Kunden:

    Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen

    F: Welche Sprachen werden von Silvertrac Software unterstützt?

    Silvertrac Software unterstützt die folgenden Sprachen:

    Englisch

    F. Welche Preispläne bietet Silvertrac Software an?

    Silvertrac Software hat folgende Preismodelle:

    Abonnement

    F. Unterstützt Silvertrac Software mobile Geräte?

    Silvertrac Software unterstützt die folgenden Geräte:

    Android, iPhone, iPad

    F. Mit welchen anderen Applikationen integriert Silvertrac Software?

    Wir haben keine Informationen darüber, welche Integrationen Silvertrac Software hat

    F. Welche Varianten der Kundenbetreuung bietet Silvertrac Software an?

    Silvertrac Software bietet folgende Optionen für Kundensupport:

    Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen